{"id":22915,"date":"2024-07-09T08:30:34","date_gmt":"2024-07-09T06:30:34","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/26-jak-se-dostanu-k-sluzby-zakaznikum\/"},"modified":"2024-12-27T01:47:12","modified_gmt":"2024-12-27T00:47:12","slug":"how-can-i-call-customer-service","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/cs\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/","title":{"rendered":"2.6 Jak se mohu spojit se slu\u017ebou pro z\u00e1kazn\u00edky?"},"content":{"rendered":"

V OPENLANE\u00a0jsme v\u017edy r\u00e1di, kdy\u017e se n\u00e1m ozvete.<\/span><\/p>\n

    \n
  1. Vyberte si pohodlnou funkci Chatbot, kter\u00e1 je k dispozici ve v\u00edce jazyc\u00edch. <\/strong>Z\u00edskejte kdykoli okam\u017eitou podporu d\u00edky na\u0161emu v\u017edy dostupn\u00e9mu chatbotu. Pokud chatbot nem\u00e1 odpov\u011b\u010f na va\u0161i ot\u00e1zku, spojte se s pracovn\u00edkem slu\u017eby z\u00e1kazn\u00edk\u016fm prost\u0159ednictv\u00edm \u017eiv\u00e9ho chatu v pracovn\u00ed dob\u011b od 8:00 do 19:00 SE\u010c. V p\u0159\u00edpad\u011b nevy\u0159e\u0161en\u00fdch dotaz\u016f mimo pracovn\u00ed dobu m\u016f\u017eete otev\u0159\u00edt p\u0159\u00edpad. <\/span>Pro p\u0159\u00edstup k chatbotu se nezapome\u0148te p\u0159ihl\u00e1sit na n\u00e1\u0161 web. Chat m\u016f\u017eete zah\u00e1jit kliknut\u00edm na ikonu chatu v prav\u00e9m doln\u00edm rohu domovsk\u00e9 str\u00e1nky.<\/li>\n
  2. Pod\u00edvejte se na FAQ nebo otev\u0159ete sv\u00e9pomocnou n\u00e1pov\u011bdu – Self-Help.<\/strong> Pod\u00edvejte se na na\u0161i str\u00e1nku <\/span>s \u010dasto kladen\u00fdmi dotazy<\/span><\/a> nebo otev\u0159ete asistenta Self-Help, kde najdete okam\u017eit\u00e9 odpov\u011bdi na \u0161irokou \u0161k\u00e1lu z\u00e1kaznick\u00fdch ot\u00e1zek.<\/span><\/li>\n
  3. Po\u0161lete n\u00e1m e-mail.<\/strong> Pokud se v\u00e1m nepoda\u0159\u00ed naj\u00edt odpov\u011b\u010f, kterou pot\u0159ebujete, v na\u0161ich \u010dasto kladen\u00fdch dotazech nebo v Asistentovi sv\u00e9pomoci, nev\u00e1hejte n\u00e1m poslat e-mail<\/a>. N\u00e1\u0161 rychle pracuj\u00edc\u00ed t\u00fdm slu\u017eeb z\u00e1kazn\u00edk\u016fm v\u00e1m odpov\u00ed do 24 hodin.<\/li>\n
  4. U z\u00e1kazn\u00edk\u016f, kte\u0159\u00ed maj\u00ed vyhrazen\u00fd t\u00fdm pro obsluhu \u00fa\u010dtu, se p\u0159ihlaste do sekce M\u016fj \u00fa\u010det a zobrazte si jejich kontaktn\u00ed \u00fadaje.<\/li>\n<\/ol>\n

    Upozorn\u011bn\u00ed<\/span>:<\/span><\/strong> O\u010dek\u00e1v\u00e1 se, \u017ee vlastn\u00edk spole\u010dnosti (majitel hlavn\u00edho \u00fa\u010dtu) bude kontaktn\u00ed osobou pro v\u0161echny uchaze\u010de na sv\u00e9m \u00fa\u010dtu.<\/span> Na\u0161i z\u00e1stupci slu\u017eby z\u00e1kazn\u00edk\u016fm mohou poskytovat informace o vozech pouze p\u0159\u00edmo majiteli spole\u010dnosti (majiteli hlavn\u00edho \u00fa\u010dtu). Abyste p\u0159ede\u0161li nejasnostem, ujist\u011bte se, \u017ee telefonn\u00ed \u010d\u00edslo, ze kter\u00e9ho vol\u00e1te, nebo adresa, ze kter\u00e9 pos\u00edl\u00e1te e-mail, odpov\u00edd\u00e1 \u00fadaj\u016fm, kter\u00e9 m\u00e1me v evidenci pro va\u0161i spole\u010dnost.<\/p>\n","protected":false},"excerpt":{"rendered":"

    V OPENLANE\u00a0jsme v\u017edy r\u00e1di, kdy\u017e se n\u00e1m ozvete. Vyberte si pohodlnou funkci Chatbot, kter\u00e1 je k dispozici ve v\u00edce jazyc\u00edch. Z\u00edskejte kdykoli okam\u017eitou podporu d\u00edky na\u0161emu v\u017edy dostupn\u00e9mu chatbotu. Pokud chatbot nem\u00e1 odpov\u011b\u010f na va\u0161i ot\u00e1zku, spojte se s pracovn\u00edkem slu\u017eby z\u00e1kazn\u00edk\u016fm prost\u0159ednictv\u00edm \u017eiv\u00e9ho chatu v pracovn\u00ed dob\u011b od 8:00 do 19:00 SE\u010c. V p\u0159\u00edpad\u011b…<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[399,401],"class_list":["post-22915","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"\n2.6 Jak se mohu spojit se slu\u017ebou pro z\u00e1kazn\u00edky? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/cs\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.6 Jak se mohu spojit se slu\u017ebou pro z\u00e1kazn\u00edky?\" \/>\n<meta property=\"og:description\" content=\"V OPENLANE\u00a0jsme v\u017edy r\u00e1di, kdy\u017e se n\u00e1m ozvete. 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