{"id":23131,"date":"2024-07-09T08:30:34","date_gmt":"2024-07-09T06:30:34","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/2-6-wie-kann-ich-den-kundendienst-erreichen\/"},"modified":"2024-12-18T17:15:58","modified_gmt":"2024-12-18T16:15:58","slug":"how-can-i-call-customer-service","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/de\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/","title":{"rendered":"2.6 Wie kann ich den Kundendienst erreichen?"},"content":{"rendered":"<p><span>Wir freuen uns immer, von Ihnen zu h\u00f6ren.<\/span><br \/>\n<span><\/span><\/p>\n<p><strong>1.\u00a0Entscheiden Sie sich f\u00fcr den Komfort unserer Chatbot-Funktion, die in mehreren Sprachen verf\u00fcgbar ist.<span>\u00a0<\/span><\/strong><span>Mit unserem immer verf\u00fcgbaren Chatbot erhalten Sie jederzeit sofortige Unterst\u00fctzung. Wenn der Chatbot keine Antwort auf Ihre Frage hat, k\u00f6nnen Sie sich w\u00e4hrend der Gesch\u00e4ftszeiten von 8 bis 19 Uhr MEZ per Live-Chat mit einem Kundendienstmitarbeiter in Verbindung setzen. F\u00fcr ungel\u00f6ste Fragen au\u00dferhalb der B\u00fcrozeiten k\u00f6nnen Sie einen Fall er\u00f6ffnen.\u00a0<\/span><\/p>\n<p><span>Vergessen Sie nicht, sich auf unserer Website einzuloggen, um auf den Chatbot zuzugreifen. Sie k\u00f6nnen einen Chat starten, indem Sie auf das Chat-Symbol unten rechts auf der Startseite klicken, um Ihre Sitzung zu beginnen.<\/span><strong><\/p>\n<p><\/strong><span><\/span><strong>2. \u00dcberpr\u00fcfen Sie die FAQs oder nutzen Sie die Selbst-Hilfe<\/strong><strong>.<\/strong><span>\u00a0Lesen Sie\u00a0<\/span><a href=\"\/en?page_id=41514\"><span>Unsere FAQ-Seite<\/span><\/a><span> oder nutzen Sie die Selbst-Hilfe f\u00fcr sofortige Antworten auf eine Vielzahl von Kundenfragen.<\/span><\/p>\n<p><strong>3.\u00a0Senden Sie uns eine E-Mail.<\/strong><span>\u00a0Wenn Sie die gew\u00fcnschte Antwort nicht in unseren FAQs finden, <a href=\"\/en?page_id=41586\">k\u00f6nnen Sie uns gerne eine E-Mail<\/a><\/span><span>. Unser schnell arbeitendes Kundenservice-Team wird Ihnen innerhalb von 24 Stunden antworten.<\/span><\/p>\n<p>4. Kunden, die ein <strong>dediziertes Account-Team <\/strong>haben, k\u00f6nnen sich bei \u201eMein Konto\u201c anmelden, um ihre Kontaktdaten einzusehen.<\/p>\n<p><strong><span><span style=\"text-decoration: underline;\">Bitte beachten Sie<\/span>:<\/span><\/strong><span> Es <\/span>wird erwartet, dass der Firmeninhaber (Hauptkontoinhaber) der Ansprechpartner f\u00fcr alle Bieter auf seinem Konto ist. Unsere Kundendienstmitarbeiter sind nur befugt, Informationen \u00fcber Autos direkt an den Firmeninhaber (Hauptkontoinhaber) weiterzugeben. Um Verwechslungen zu vermeiden, vergewissern Sie sich bitte, dass die Telefonnummer, von der aus Sie anrufen, oder die Adresse, von der aus Sie eine E-Mail senden, mit den Angaben \u00fcbereinstimmen, die wir f\u00fcr Ihr Unternehmen gespeichert haben.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wir freuen uns immer, von Ihnen zu h\u00f6ren. 1.\u00a0Entscheiden Sie sich f\u00fcr den Komfort unserer Chatbot-Funktion, die in mehreren Sprachen verf\u00fcgbar ist.\u00a0Mit unserem immer verf\u00fcgbaren Chatbot erhalten Sie jederzeit sofortige Unterst\u00fctzung. Wenn der Chatbot keine Antwort auf Ihre Frage hat, k\u00f6nnen Sie sich w\u00e4hrend der Gesch\u00e4ftszeiten von 8 bis 19 Uhr MEZ per Live-Chat mit&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[431,433],"class_list":["post-23131","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2.6 Wie kann ich den Kundendienst erreichen? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/de\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.6 Wie kann ich den Kundendienst erreichen?\" \/>\n<meta property=\"og:description\" content=\"Wir freuen uns immer, von Ihnen zu h\u00f6ren. 1.\u00a0Entscheiden Sie sich f\u00fcr den Komfort unserer Chatbot-Funktion, die in mehreren Sprachen verf\u00fcgbar ist.\u00a0Mit unserem immer verf\u00fcgbaren Chatbot erhalten Sie jederzeit sofortige Unterst\u00fctzung. 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