{"id":42202,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/"},"modified":"2024-12-18T18:28:14","modified_gmt":"2024-12-18T17:28:14","slug":"gino-talks-improvements-and-exciting-plans-for-the-future","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/de\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/","title":{"rendered":"Hier spricht Gino: Verbesserungen und spannende Pl\u00e4ne f\u00fcr die Zukunft"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Hier spricht Gino: Verbesserungen und spannende Pl\u00e4ne f\u00fcr die Zukunft<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 Mai 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"> <div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Sehr geehrte K\u00e4uferin, sehr geehrter K\u00e4ufer, ertappen Sie sich bei einem L\u00e4cheln, nachdem Sie mit OPENLANE Gesch\u00e4fte gemacht haben? Es ist meine Aufgabe, daf\u00fcr zu sorgen, dass Sie von Ohr zu Ohr grinsen. Als Leiter unserer Marketing-, Verkaufs- und Kundendienstabteilung ist es meine Aufgabe, daf\u00fcr zu sorgen, dass Sie bei jedem Gesch\u00e4ft mit uns zufrieden sind. Und so geht&#8217;s &#8230; In den n\u00e4chsten drei Monaten werde ich meine Schreibf\u00e4higkeiten in einer Reihe von Blogbeitr\u00e4gen \u00fcber Kundenerfahrungen, die Verbesserungen, die wir vornehmen, und unsere anderen spannenden Pl\u00e4ne f\u00fcr die Zukunft unter Beweis stellen. Hier sind nur einige der Verbesserungen, an denen wir gearbeitet haben.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"450\" height=\"315\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9.png\" class=\"attachment-large size-large lazyload\" alt=\"Gino\" data-srcset=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9.png 450w, https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9-300x210.png 300w\" data-sizes=\"auto, (max-width: 450px) 100vw, 450px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/315;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2 style=\"text-align: justify;\">1. Eine schnellere Website<\/h2>\n<p style=\"text-align: justify;\">Gibt es irgendwo auf der Welt jemanden, der langsame Websites mag? Einige Kunden fanden unsere Website zu langsam und zu kompliziert. Die schlauen K\u00f6pfe in unserer IT-Abteilung haben sofort reagiert. Sie haben die Website schneller, schlanker, benutzerfreundlicher und m\u00fcheloser gemacht.<\/p>\n<h2 style=\"text-align: justify;\">2. Verbesserter Kundenservice<\/h2>\n<p style=\"text-align: justify;\">Eine schnelle Website ist nichts wert ohne einen schnellen Kundensupport. Wir haben die Anzahl der Mitarbeiter in unseren Support-Teams erh\u00f6ht, um schneller und besser auf Ihre Fragen und Anliegen reagieren zu k\u00f6nnen.<\/p>\n<h2 style=\"text-align: justify;\">3. Bessere Schadensabwicklung<\/h2>\n<p style=\"text-align: justify;\">Unser neues, engagiertes Team f\u00fcr die Schadensabwicklung bietet eine rationelle und einheitliche Reaktion auf Beschwerden. Sie haben auch unsere Richtlinie zur Bearbeitung von Schadensf\u00e4llen \u00fcberarbeitet. Die neue Version wird in K\u00fcrze in Kraft treten. Halten Sie Ihre Augen und Ohren offen.<\/p>\n<h2 style=\"text-align: justify;\">4. Schnellere Bearbeitung von<\/h2>\n<p style=\"text-align: justify;\">Verz\u00f6gerungen? Sie m\u00f6gen sie nicht. Und wir tun es auch nicht. Deshalb bearbeiten wir Zahlungen jetzt h\u00e4ufiger, was eine schnellere Freigabe von Abholberechtigungen und k\u00fcrzere Wartezeiten erm\u00f6glicht.<\/p>\n<p style=\"text-align: justify;\">Und weniger Verz\u00f6gerungen in Bezug auf unsere Partner. Wir haben unsere Dienstleistungsvereinbarungen mit ihnen verbessert, um sicherzustellen, dass Sie keine Zeit mit Warten verschwenden, sondern den Service erhalten, den wir uns f\u00fcr Sie w\u00fcnschen.<\/p>\n<h2 style=\"text-align: justify;\">5. Einfacher, schneller, problemloser<\/h2>\n<p> Wir haben viel Arbeit vor uns: Wir m\u00f6chten 100.000 Autos verkaufen (bis 2021). Wie wollen wir das erreichen? <\/p>\n<ul>\n<li>Indem wir eine bessere Auswahl der Fahrzeuge treffen, die wir versteigern.<\/li>\n<li>Mit einer besseren Abstimmung zwischen der Nachfrage der K\u00e4ufer und dem Angebot an Fahrzeugen.<\/li>\n<li>Mit Initiativen wie dem Bieten nach Auktionsschluss und Preisbarometer, um Ihre Gewinnchancen zu erh\u00f6hen.<\/li>\n<\/ul>\n<p> Diese \u00c4nderungen machen alles schneller, einfacher und unkomplizierter, mit schnellerem Umschlag f\u00fcr Sie, besseren Autos f\u00fcr Ihre Kunden und vielen Gr\u00fcnden f\u00fcr Sie, wieder bei OPENLANE zu kaufen! <\/p>\n<h2>6.&#x00a0;Verbessern Sie Ihr Kundenerlebnis<\/h2>\n<p> Erinnern Sie sich an die kleinen Zufriedenheitsumfragen, die Sie jedes Mal erhalten, wenn Sie ein Auto bei uns kaufen? Wir haben dieses Feedback genutzt, um unsere Dienstleistungen zu verbessern &#8211; und Sie zufriedener zu machen. Wir verwenden diese Informationen auch, um unseren Verk\u00e4ufern Feedback zu geben und die Verk\u00e4ufer selbst zu bewerten, damit Sie besser wissen, mit wem Sie es zu tun haben. <\/p>\n<p style=\"text-align: justify;\">Halten Sie die Augen auf f\u00fcr meinen n\u00e4chsten Beitrag. Hier erfahren Sie mehr \u00fcber einen neuen Service, den wir gerade einf\u00fchren: &#8218;Optimo&#8216;.<\/p>\n<p style=\"text-align: justify;\">Mit freundlichen Gr\u00fc\u00dfen, Gino Vleminckx <strong>Chief Commercial Officer <\/strong><strong>OPENLANE<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>L\u00e4cheln Sie, wenn Sie mit OPENLANE Gesch\u00e4fte gemacht haben? Es ist meine Aufgabe, daf\u00fcr zu sorgen, dass Sie von Ohr zu Ohr grinsen. Als Leiter unserer Marketing-, Verkaufs- und Kundendienstabteilung ist es meine Aufgabe, daf\u00fcr zu sorgen, dass Sie bei jedem Gesch\u00e4ft mit uns zufrieden sind.<\/p>\n","protected":false},"author":3,"featured_media":19096,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-42202","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hier spricht Gino: Verbesserungen und spannende Pl\u00e4ne f\u00fcr die Zukunft \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/de\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hier spricht Gino: Verbesserungen und spannende Pl\u00e4ne f\u00fcr die Zukunft\" \/>\n<meta property=\"og:description\" content=\"L\u00e4cheln Sie, wenn Sie mit OPENLANE Gesch\u00e4fte gemacht haben? Es ist meine Aufgabe, daf\u00fcr zu sorgen, dass Sie von Ohr zu Ohr grinsen. Als Leiter unserer Marketing-, Verkaufs- und Kundendienstabteilung ist es meine Aufgabe, daf\u00fcr zu sorgen, dass Sie bei jedem Gesch\u00e4ft mit uns zufrieden sind.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.openlane.eu\/de\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/\" \/>\n<meta property=\"og:site_name\" content=\"OPENLANE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OPENLANE.Europe\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-04T03:18:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-18T17:28:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-talks9.png\" \/>\n\t<meta property=\"og:image:width\" content=\"450\" \/>\n\t<meta property=\"og:image:height\" content=\"315\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" 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