{"id":21510,"date":"2024-07-09T08:29:34","date_gmt":"2024-07-09T06:29:34","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/2-2-why-is-my-account-blocked\/"},"modified":"2024-12-17T15:44:27","modified_gmt":"2024-12-17T14:44:27","slug":"2-2-why-is-my-account-blocked","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/en-gb\/help\/faq\/for-buyers\/login-account\/2-2-why-is-my-account-blocked\/","title":{"rendered":"2.2 Why is my account blocked?"},"content":{"rendered":"<p>There are different reasons why your account may have been blocked:<\/p>\n<ol>\n<li>You have not been verified as a professional car trader or dealer.<\/li>\n<li>The VAT number of your company appears to be invalid<\/li>\n<li>Customer service has revoked your right to use your account for reasons such as pending final delivery documents, unwanted behaviour, cancelled cars, unprofessional communication or conduct, etc.<\/li>\n<li>Your payment is late.<\/li>\n<\/ol>\n<p><span>You must pay for your vehicle within one working day of receiving the invoice. We will send you a reminder after five days. If you fail to pay after this reminder, your account access may be revoked.<\/span><strong><br \/>\n<\/strong><\/p>\n<p><iframe id=\"glue\" style=\"position: absolute; width: 0px; height: 0px; border: none; left: -1000px; top: -1000px;\" tabindex=\"-1\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are different reasons why your account may have been blocked: You have not been verified as a professional car trader or dealer. The VAT number of your company appears to be invalid Customer service has revoked your right to use your account for reasons such as pending final delivery documents, unwanted behaviour, cancelled cars,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[300,303],"class_list":["post-21510","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2.2 Why is my account blocked? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/en-gb\/help\/faq\/for-buyers\/login-account\/2-2-why-is-my-account-blocked\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.2 Why is my account blocked?\" \/>\n<meta property=\"og:description\" content=\"There are different reasons why your account may have been blocked: You have not been verified as a professional car trader or dealer. 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