{"id":22302,"date":"2024-07-09T08:30:34","date_gmt":"2024-07-09T06:30:34","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/how-can-i-call-customer-service\/"},"modified":"2024-12-18T16:03:06","modified_gmt":"2024-12-18T15:03:06","slug":"how-can-i-call-customer-service","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/en-gb\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/","title":{"rendered":"2.5 How can I reach customer service?"},"content":{"rendered":"

At OPENLANE, we\u2019re always happy to hear from you. Here’s how you can reach us:<\/span><\/span><\/p>\n

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  1. In-platform support. Consult our self-help tool and online hints and tips to make your browsing experience as easy as possible.<\/li>\n
  2. Explore our Info Centre<\/a> to find the answers to your questions.<\/li>\n
  3. Call our general support number +44 (0) 3442 255477 – your call will be answered by one of our UK-based customer service agents.<\/li>\n
  4. Email us. If you\u2019re unable to find the answer you need in our FAQs, please feel free to email us<\/a>. Our fast-working Customer Service Team will respond to you within 24 hours<\/li>\n<\/ol>\n

    To enable us to process your request quickly, please ensure the following:<\/p>\n

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    • You have included the registration number of the vehicle and a brief description of your request in the subject line.<\/li>\n
    • Your email has been sent from the email address we have on file for your company.<\/li>\n<\/ul>\n

      Please do not send multiple emails containing the same request as doing this clogs up the system and slows down the process.<\/p>\n