{"id":44649,"date":"2024-08-22T08:56:38","date_gmt":"2024-08-22T06:56:38","guid":{"rendered":"https:\/\/info.openlane.eu\/legal-matters\/scam-precaution\/"},"modified":"2025-12-22T11:28:13","modified_gmt":"2025-12-22T10:28:13","slug":"scam-precaution","status":"publish","type":"page","link":"https:\/\/info.openlane.eu\/en-gb\/legal-matters\/scam-precaution\/","title":{"rendered":"Scam Precaution"},"content":{"rendered":"
Info Centre<\/a><\/div>
\/<\/div><\/div>\n<\/div><\/div>
<\/div>

Scam precaution<\/h1>\n

Your safety matters. OPENLANE prioritizes security against scams targeting you. Stay ahead of phishing attempts and protect your data.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Recognising phishing attempts: don’t be a victim<\/h2>\n

Exercise caution, as scammers are not only falsifying OPENLANE phone numbers, social media profiles, and websites, but they’re also mimicking OPENLANE’s authorized email addresses as part of phishing attempts to compromise customer data and gain unauthorized access to bank accounts and credit cards.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div>

Crucial points to remember when identifying a potential scam<\/h2>\n<\/div><\/div>
<\/div>

<\/span>1<\/p>\n<\/div><\/div>

Check the sender’s email address<\/h5>\n

Scammers often use addresses that may look similar to ours but are not genuine. Ensure that the sender’s email address matches our official domain: @openlane.eu or openlane.co.uk<\/strong> Be cautious of any variations or masked addresses!<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>2<\/p>\n<\/div><\/div>

Avoid clicking suspicious links<\/h5>\n

Authentic OPENLANE emails will never ask<\/strong> you to click on links to provide personal information. Be cautious of any email requesting you to click a link, especially for data updates, payments, or account verification.
\nIn particular, emails originating from senders such as \u201cDURAND Michel van OPENLANE,\u201d \u201cinfo@openlane.groupItd.eu,\u201d or any similar variations are confirmed to be fraudulent. These messages do not come from OPENLANE Europe and should be ignored or reported . Additionally, OPENLANE does not offer vehicles for sale on platforms like AutoScout24. All legitimate vehicle listings are available exclusively on openlane.eu, and only to registered automotive professionals.<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>3<\/p>\n<\/div><\/div>

Be careful of a malicious websites \/ subdomains<\/h5>\n

Official OPENLANE websites are registered under openlane.co.uk<\/strong>, openlane.eu, info.openlane.eu <\/strong>and sellers.openlane.eu<\/strong> domain. Official subdomains: sell.openlane.eu<\/strong>, <\/span>visit.openlane.eu, visit.openlane.co.uk and corporate.openlane.eu.<\/strong><\/p>\n

Example of a malicious website address:<\/strong>
\nbuy-open-lane.eu; openlane-sell.com; buynow-openlane.com; openlane-buynow.com; sellers-openlane.eu; buynow-adesa.com; buynow-adesa.com; adesa-buynow.com; adesa-sell.com; sellers-adesa.eu; private-adesa.com; adesa-buy.com; adesa-seller.com; buy-adesa.com; esp-openlane.eu; privado-openlane.eu; openlane-sl.eu; es-sellers-openlane.eu; es-openlane.com; privatesale-openlane.eu; myadesa.eu; adesa-private.eu; buyer-openlane.com; item-openlane.com; openlane.eu-sl.info; openlane-bg.com.bgmatura.com; openlane-bg.com; info@openlane-group.eu; <\/span>…<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>4<\/p>\n<\/div><\/div>

Verify invoice details<\/h5>\n

Authentic OPENLANE invoices will always have accurate and specific details related to your transactions. Check the content of the invoice<\/strong> to identify any discrepancies or inconsistencies.<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>5<\/p>\n<\/div><\/div>

Question unexpected invoices<\/h5>\n

If you receive an invoice that you weren’t anticipating<\/strong> or if it appears out of context, don’t rush into making any payments. Reach out to our Customer Service team\u00a0using the official contact information to confirm the legitimacy of the invoice.<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>6<\/p>\n<\/div><\/div>

Guard your personal data<\/h5>\n

OPENLANE will never ask you to share personal or sensitive information<\/strong> through email, social media, or chat. Avoid providing details like card numbers, PIN codes, CVV\/CVC, passwords through these channels.<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>7<\/p>\n<\/div><\/div>

Stay informed about legitimate contact addresses<\/h5>\n

OPENLANE’s official communication will only come from addresses ending in openlane.co.uk<\/strong> or @openlane.eu<\/strong>. Be aware of any communication originating from other domains.<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>8<\/p>\n<\/div><\/div>

Verify unusual requests<\/h5>\n

If you receive an email that seems out of the ordinary, especially if it involves making payments, verify its authenticity by contacting our Customer Service<\/a><\/strong> using the official contact details.<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>9<\/p>\n<\/div><\/div>

Be careful of malicious communications originating from “Private Sales”<\/h5>\n

We operate strictly B2B (Business-to-Business) and do not organize private sales.
\nWe only sell vehicles through auctions listed directly on our official website.
\nWe never advertise cars on public marketplaces or classified ad platforms such as Mobile.de, AutoScout24, eBay, or similar sites.<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>10<\/p>\n<\/div><\/div>

We never use invitation codes or tokens<\/h5>\n

Some scammers may send personal invitation codes or tokens after you request information about a car. These are not legitimate<\/b> and are never required to purchase a vehicle through our platform. We do not <\/b>use codes, tokens, or private links for transactions. Always make sure you’re communicating directly through our official channels.<\/p>\n<\/div><\/div><\/div>

<\/div>

<\/span>11<\/p>\n<\/div><\/div>

We never do repairs, tyre changes, oil changes to cars<\/h5>\n<\/div><\/div><\/div>
<\/div>

<\/span>12<\/p>\n<\/div><\/div>

We do not sell motorcycles<\/h5>\n<\/div><\/div><\/div>
<\/div>

<\/span>13<\/p>\n<\/div><\/div>

We only use bankaccounts from BNP or ING<\/h5>\n<\/div><\/div><\/div><\/div><\/div><\/div>
<\/div>

Remember, staying informed and vigilant is the key to safeguarding your personal and financial information. We encourage you to keep these guidelines in mind and report any suspicious activity immediately.<\/p>\n

Thank you for being a valued member of the OPENLANE community. Together, we can stand against scams and ensure a secure online environment for all.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"

Exercise caution, as scammers are not only falsifying OPENLANE phone numbers, social media profiles, and websites, but they\u2019re also mimicking OPENLANE\u2019s authorized email addresses as part of phishing attempts to compromise customer data and gain unauthorized access to bank accounts and credit cards.<\/p>\n","protected":false},"author":1,"featured_media":29127,"parent":44503,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-44649","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nScam Precaution - Protect yourself from scams | OPENLANE<\/title>\n<meta name=\"description\" content=\"Learn essential tips and precautions to protect yourself from scams. 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