{"id":1816,"date":"2024-07-09T08:30:01","date_gmt":"2024-07-09T06:30:01","guid":{"rendered":"https:\/\/info.openlane.eu\/?post_type=faq&p=1816"},"modified":"2026-07-03T09:05:48","modified_gmt":"2026-07-03T07:05:48","slug":"2-3-why-can-i-still-not-log-in","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/en\/help\/faq\/for-buyers\/login-account\/2-3-why-can-i-still-not-log-in\/","title":{"rendered":"2.3 Why can I (still) not log in?"},"content":{"rendered":"

There are several reasons why you might not be able to log in to our platform:<\/span><\/p>\n

    \n
  1. You used a wrong username and\/or password<\/span><\/li>\n
  2. You did not become a Verified Buyer yet. Or our profile to become a Verified Buyer is in review by our customer service team.<\/li>\n
  3. Your account is currently suspended because we were unable to verify that your company meets the requirements to become a Verified Buyer. One of these requirements is that automotive trading or vehicle sales must be included as a primary or secondary activity in your official company registration documents.
    \n<\/span><\/li>\n
  4. Your account is suspended because your VAT number is invalid<\/span>
    \n<\/span><\/li>\n
  5. Your account is suspended due to an internal decision in line with our <\/span>Terms and Conditions<\/span><\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    There are several reasons why you might not be able to log in to our platform: You used a wrong username and\/or password You did not become a Verified Buyer yet. Or our profile to become a Verified Buyer is in review by our customer service team. Your account is currently suspended because we were…<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[160,162],"class_list":["post-1816","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"\n2.3 Why can I (still) not log in? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/for-buyers\/login-account\/2-3-why-can-i-still-not-log-in\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.3 Why can I (still) not log in?\" \/>\n<meta property=\"og:description\" content=\"There are several reasons why you might not be able to log in to our platform: You used a wrong username and\/or password You did not become a Verified Buyer yet. 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