{"id":1828,"date":"2024-07-09T08:31:28","date_gmt":"2024-07-09T06:31:28","guid":{"rendered":"https:\/\/info.openlane.eu\/?post_type=faq&p=1828"},"modified":"2024-11-14T09:42:15","modified_gmt":"2024-11-14T08:42:15","slug":"3-5-i-won-the-auction-do-i-always-get-the-vehicle","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/en\/help\/faq\/for-buyers\/auction-process\/3-5-i-won-the-auction-do-i-always-get-the-vehicle\/","title":{"rendered":"3.5 I won the auction, Do I always get the vehicle?"},"content":{"rendered":"

If your bid is the highest at the end of the auction, it does not automatically mean you win the vehicle. In most cases, the final decision is up to the seller. The seller can decide whether to accept the bid or refuse it. A decision is made within two business days (or sometimes longer, in which case, the timing for this decision will be mentioned on the car description page). Every bid remains valid until the final decision is made.<\/p>\n

How do you find out whether the seller has assigned the vehicle to you?<\/strong><\/p>\n

1. Via My account:
\n<\/strong>\u2022 When the seller agrees to assign the vehicle to you, the vehicle moves from \u201cAwaiting seller agreement\u201d to “To complete” in “My orders”. Here you need to confirm the vehicle.<\/p>\n

\u2022 If the seller decides not to assign the vehicle to you, the vehicle will automatically move from \u201cAwaiting seller agreement\u201d to ‘My lost cars history’ in the ‘Archive’ folder. This last folder also includes vehicles you bid on but did not win. It stores every bid over the past three months.
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\n2. By email:
\n<\/strong>You can choose to receive automatic emails that let you know whether or not you have been assigned the vehicle. You can change your email settings in ‘My account’\u00a0in ‘Account Settings’ under ‘Adjust my notification settings’.<\/p>\n

3. Guaranteed assignment
\n<\/strong>If you don\u2019t want to rely on the seller to assign your bids? There are alternatives. OPENLANE run auctions where there is guaranteed assignment. Look for:<\/p>\n