{"id":1897,"date":"2024-07-09T08:36:45","date_gmt":"2024-07-09T06:36:45","guid":{"rendered":"https:\/\/info.openlane.eu\/?post_type=faq&#038;p=1897"},"modified":"2025-12-23T09:53:03","modified_gmt":"2025-12-23T08:53:03","slug":"7-3-what-is-the-pickup-procedure","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/en\/help\/faq\/for-buyers\/transport-pick-up-process\/7-3-what-is-the-pickup-procedure\/","title":{"rendered":"7.3 What is the pickup procedure?"},"content":{"rendered":"<p><span style=\"letter-spacing: 0em;\">Picking up your vehicle is as easy as 1, 2, 3.<\/span><strong><span><br \/>\n<\/span><\/strong><\/p>\n<ul>\n<li>You can choose to pick up the car at your local HUB, or if available, you can order transport directly to your office. The address you would like your vehicle delivered to must be accessible by truck, preferably located in an industrial area.<\/li>\n<li>We offer customers the choice to personally collect their purchased vehicles from local sellers who have opted for this option. This feature is available only when a seller has allowed self-pickup and the buyer and seller are located in the same country.<span><\/span><\/li>\n<\/ul>\n<p>Follow these steps and you\u2019ll cruise through the process without a second thought:<\/p>\n<p><strong>STEP 1: MAKE YOUR APPOINTMENT<br \/>\n<\/strong>Log in to<span>\u00a0<\/span><em>&#8216;My account&#8217;\u00a0<\/em>and download your Pickup Authorisation(s) (PuA). Make an appointment online or send your request to the email address listed on the PuA, together with:<\/p>\n<ul>\n<li>Your planned date of pickup; make sure this is at least 24 and preferably 48 hours away.<\/li>\n<li>The name of the transport company.<\/li>\n<li>The name of the driver.<\/li>\n<\/ul>\n<p>This is how we make sure your vehicle isn\u2019t accidentally sent away with the wrong driver.<span>\u00a0<\/span><strong>Remember to keep us well informed of the pickup date.<\/strong><span>\u00a0<\/span>It\u2019s always a good idea to confirm all details. Double-check you have all the necessary papers and documents.<span>\u00a0<\/span><strong>Don\u2019t forget to bring the PuA!<br \/>\n<\/strong><\/p>\n<p><strong><br \/>\nSTEP 2: PICK UP YOUR VEHICLE<br \/>\n<\/strong><span style=\"letter-spacing: 0em;\">At this point, you\u2019ll do things differently depending on whether you\u2019re:<\/span><\/p>\n<ul>\n<li>Picking up your vehicle without the use of a truck or trailer (driving it on the road), in which case you follow the left column below.<\/li>\n<li>Arranging for a transport company to pick up the vehicle (with a truck or trailer), in which case you follow the right column below.<\/li>\n<\/ul>\n<p>There are certain vehicles that<span>\u00a0<\/span><strong>may only be picked up<span>\u00a0<\/span><\/strong>by official transport companies. You will find this information on the PuA and online (under &#8220;Delivery options&#8221; on the car detail page). If this case, make sure you follow the right-hand column below and at Step 3.<\/p>\n<p><strong>Please note:<span>\u00a0<\/span><\/strong>Support to load cars (ex. forklift) at a HUB may be subject to extra costs. These costs will be charged locally by the HUB. This service is at your own risk.\u00a0In the list below you can find an overview:<\/p>\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>HUB Belgium (BE) &#8211; Bilzen<\/td>\n<td>Possible without extra costs<\/td>\n<\/tr>\n<tr>\n<td>HUB The Netherlands (NL) &#8211; Raamsdonksveer<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUB Italy (IT) &#8211; Drizzona<\/td>\n<td>Extra costs &#8211; Only cash<\/td>\n<\/tr>\n<tr>\n<td>HUB Italy (IT) &#8211; Bondeno<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUB Italy (IT) &#8211; Inveruno<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUB France (FR) &#8211; Tarnos<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUB France (FR) &#8211; Saint Amand (Bouchain)<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUBS Germany (DE) &#8211; Riedstad, Amberg, M\u00f6nchengladbach, Hodenhagen<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUB Romania (RO) &#8211; Pitesti<\/td>\n<td>Extra costs &#8211; Cash or card<\/td>\n<\/tr>\n<tr>\n<td>HUB Hungary (HU) &#8211; Budaors<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUB Czech Republic (CZ) &#8211; Napajedla<\/td>\n<td>Extra costs &#8211; Only cash<\/td>\n<\/tr>\n<tr>\n<td>HUB Croatia (HR) &#8211; Luka<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUB Poland (PL) &#8211; Lajski<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUB Spain (ES) &#8211; Madrid<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>HUB Portugal (PT) &#8211; Setubal<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<tr>\n<td>Belgium &#8211; Aartselaar (Damaged cars)<\/td>\n<td>Extra costs &#8211; Only cash<\/td>\n<\/tr>\n<tr>\n<td>HUB\u00a0Sweden (SE) &#8211;\u00a0Falkenberg,\u00a0Bj\u00f6rkvik<\/td>\n<td>No support possible<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>IMPORTANT:<\/strong><span>\u00a0<\/span>It&#8217;s mandatory to always wear a high-visibility safety jacket and safety shoes, when picking up a vehicle at any of our pickup locations!<\/p>\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>&nbsp;<\/p>\n<p><strong>Picking up vehicle without a truck or trailer (Driving the vehicle on the road);<span>\u00a0<\/span><\/strong><em>only for BE, NL and DE cars<\/em><strong><br \/>\n<\/strong><\/td>\n<td>&nbsp;<\/p>\n<p><strong>Arranging for a transport company to pick up the vehicle (transporting it with a truck or trailer)<\/strong><\/td>\n<\/tr>\n<tr>\n<td>i.\u00a0\u00a0 \u00a0Ask us for your<span>\u00a0<\/span><strong>Certificate of Delivery (CoD)<\/strong>. Once it is ready, you will be able to download it from your<span>\u00a0<\/span><em>My account<\/em><span>\u00a0<\/span>account. Take the CoD with you to the pickup location (along with your PuA and damage report).<\/td>\n<td>i.Download the PuA (of every vehicle) and damage report from your<span>\u00a0<\/span><em>My account<\/em><span>\u00a0<\/span>account. Make sure the transport company has these documents and a<span>\u00a0<\/span><strong>CMR<\/strong><span>\u00a0<\/span>with them when they pick up the vehicle.<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><strong>Did you forget your CoD\/PuA?<\/strong><\/p>\n<p>If you (or your driver) did not bring the CoD\/PuA to the pickup location, you will need to download it from your<span>\u00a0<\/span><em>My account<span>\u00a0<\/span><\/em>account and send it to the pickup location by email or fax. You can find these details on the PuA.<\/td>\n<\/tr>\n<tr>\n<td>\u00a0ii.\u00a0\u00a0 \u00a0Pick up the vehicle at the appointment you made in Step 1.<\/td>\n<td>ii.Your transport company will pick up the vehicle at the appointment you made in Step 1.<\/td>\n<\/tr>\n<tr>\n<td>\u00a0iii.\u00a0\u00a0 \u00a0At the pickup,\u00a0<strong>complete, date and sign the CoD. Make sure it is stamped by the pickup location<\/strong>. (The pickup location will take a copy of the CoD and the ID of the driver\u00a0and give you\/your driver back the original.)<\/td>\n<td>iii.You and your transport company need to fill out the CMR (the transport company will provide this).<\/td>\n<\/tr>\n<tr>\n<td>iv.\u00a0\u00a0 \u00a0At the pickup location, please use the damage report to check for any visible (and unknown) damage. In case of additional damage, please notify the pickup location representative immediately.<\/td>\n<td>iv.At the pickup location, please add any additional visible (and unknown) damage on the CMR and notify the pickup location representative immediately.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span><a href=\"\/en?page_id=12547\" target=\"_blank\" rel=\"noopener\">Click here for the addresses and opening hours of our pickup locations across Europe.<\/a><\/span><\/p>\n<p><strong><br \/>\nSTEP 3: UPLOAD YOUR CoD\/CMR<\/strong><\/p>\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td><strong>Upload CoD<\/strong><\/td>\n<td><strong>Upload CMR\u00a0<\/strong><\/td>\n<\/tr>\n<tr>\n<td>\u00a0v.\u00a0\u00a0 \u00a0When you arrive at your destination with the vehicle, upload the completed, signed, stamped and dated CoD with a copy of your driver\u2019s ID in<span>\u00a0<\/span><em>&#8216;My account&#8217;<\/em>. Your uploaded ID should match the information on the CoD.<span>\u00a0<\/span><a ref=\"magnificPopup\" href=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2025\/10\/Filled-in-COD-3.0-scaled.png\" target=\"_blank\" rel=\"noopener\"><span><strong>Click here to see an example of a correctly completed CoD (Certificate of Delivery)<\/strong><\/span><\/a><\/td>\n<td>v.\u00a0 \u00a0\u00a0Upload the completed CMR using<span>\u00a0<\/span><em>&#8216;My account&#8217;<\/em>. The stamp of your company, your signature and the date is required on Position 24 (or Position 16).<span>\u00a0<\/span><a href=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/09\/cmr.pdf\" target=\"_blank\" rel=\"noopener\"><strong><span>Click here to see an example of a correctly completed CMR<\/span><\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td>Once your CoD has been approved, your vehicle documents will be sent to you by express courier. When you have received the documents, please confirm your receipt In<span>\u00a0<\/span><em>&#8216;My account&#8217;<\/em><span>\u00a0<\/span>under<span>\u00a0<\/span><em>&#8216;My purchases&#8217; &gt; &#8216;Documents at buyer&#8217;<\/em>.<\/td>\n<td>Once your CMR has been approved, your vehicle documents will be sent to you by express courier. When you have received the documents, please confirm your receipt In<em><span>\u00a0<\/span>&#8216;My account&#8217;<span>\u00a0<\/span><\/em>under &#8216;<em>My purchases&#8217; &gt; &#8216;Documents at buyer&#8217;<\/em>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><iframe id=\"editorembed\" style=\"position: absolute; width: 0px; height: 0px; border: none; left: -1000px; top: -1000px;\" tabindex=\"-1\" title=\"Whatfix iframe - intentionally left blank\" data-wfx-element=\"true\" aria-hidden=\"true\"><\/iframe><\/p>\n<p><iframe id=\"editorembed\" style=\"position: absolute; width: 0px; height: 0px; border: none; left: -1000px; top: -1000px;\" tabindex=\"-1\" title=\"Whatfix iframe - intentionally left blank\" data-wfx-element=\"true\" aria-hidden=\"true\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Picking up your vehicle is as easy as 1, 2, 3. You can choose to pick up the car at your local HUB, or if available, you can order transport directly to your office. The address you would like your vehicle delivered to must be accessible by truck, preferably located in an industrial area. We&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[160,167],"class_list":["post-1897","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-transport-pick-up-process"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>7.3 What is the pickup procedure? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/for-buyers\/transport-pick-up-process\/7-3-what-is-the-pickup-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7.3 What is the pickup procedure?\" \/>\n<meta property=\"og:description\" content=\"Picking up your vehicle is as easy as 1, 2, 3. 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