{"id":1927,"date":"2024-07-09T08:40:04","date_gmt":"2024-07-09T06:40:04","guid":{"rendered":"https:\/\/info.openlane.eu\/?post_type=faq&p=1927"},"modified":"2024-11-14T09:42:21","modified_gmt":"2024-11-14T08:42:21","slug":"9-1-when-will-i-receive-my-car-documents","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/en\/help\/faq\/for-buyers\/car-documents-and-other-related-documents\/9-1-when-will-i-receive-my-car-documents\/","title":{"rendered":"9.1 When will I receive my car documents?"},"content":{"rendered":"

The vehicle documents will be sent to you by courier after the vehicle has arrived at its destination, and you have uploaded the duly completed <\/span>CoD<\/a>, and a copy of the driver\u2019s id or <\/span>CMR<\/a>\u00a0<\/span>in <\/span>‘My account’.<\/span><\/p>\n

You don\u2019t need to upload the CMR anymore when you order transport to your doorstep.<\/strong>\u00a0In all other cases, you still need to upload it! How do you upload these files? It’s simple. Just follow these simple steps:<\/p>\n


\nStep 1:
\n<\/strong>Log in to ‘My account’ and click on\u00a0‘Upload documents’. Then select the vehicle you want to upload the CMR or CoD for. Indicate whether you want to upload a CoD or a CMR and upload the file. OPENLANE will check the final CMR or CoD, approve it and send you the vehicle documents by courier.<\/span><\/p>\n

Important:\u00a0<\/strong>If you upload the correct final CMR\/CoD\u00a0before 12:00h<\/strong>\u00a0and it is approved by our Administration, and car documents are available, they will be shipped to you on the same day.\u00a0The tracking number will be available online on the page\u00a0‘My account’\u00a0after 17:30h CET.\u00a0Please upload\u00a0only the final CMR<\/strong>\u00a0that covers the delivery from the hub to your delivery address OR the\u00a0Certificate of Delivery (CoD) together with ID card<\/strong>\u00a0correctly filled in.<\/p>\n


\nStep 2:
\n<\/strong>When you have received your documents, please remember to confirm the receipt. This is vital in order to successfully close the sale. Luckily, it’s very easy to do! Just log in to\u00a0‘My account’\u00a0again. Under\u00a0‘Orders’, find your vehicle, and confirm that you’ve received the documents.<\/p>\n

Note:\u00a0<\/strong>Please take into account that we will adapt the above procedure if needed, for instance if we need to be compliant with the local legislation or in case of export outside the EU.<\/p>\n

In the case that fees for late pick-up are incurred, the car documents will not be released until the parking fees have been paid in full.<\/strong>\u202fIn line with our\u202fTerms and Conditions<\/a>\u202f(Paragraph 7.3.3), when you receive your vehicle pick-up authorisation, you have two weeks in which to collect the vehicle. If the vehicle is not collected within those two weeks, you will be charged an administration fee of EUR 50, plus up to EUR 5 per day until the vehicle is collected. You will receive a proforma for these parking fees once the car has been collected, and the car documents will be withheld until the invoice is paid. Once the payment has been received, the car documents will be sent to you via DHL Express.<\/p>\n","protected":false},"excerpt":{"rendered":"

The vehicle documents will be sent to you by courier after the vehicle has arrived at its destination, and you have uploaded the duly completed CoD, and a copy of the driver\u2019s id or CMR\u00a0in ‘My account’. You don\u2019t need to upload the CMR anymore when you order transport to your doorstep.\u00a0In all other cases,…<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[160,169],"class_list":["post-1927","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-car-documents-and-other-related-documents"],"acf":[],"yoast_head":"\n9.1 When will I receive my car documents? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/for-buyers\/car-documents-and-other-related-documents\/9-1-when-will-i-receive-my-car-documents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"9.1 When will I receive my car documents?\" \/>\n<meta property=\"og:description\" content=\"The vehicle documents will be sent to you by courier after the vehicle has arrived at its destination, and you have uploaded the duly completed CoD, and a copy of the driver\u2019s id or CMR\u00a0in ‘My account’. 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