{"id":3033,"date":"2024-07-12T04:24:20","date_gmt":"2024-07-12T02:24:20","guid":{"rendered":"https:\/\/info.openlane.eu\/?page_id=3033"},"modified":"2025-09-11T09:49:55","modified_gmt":"2025-09-11T07:49:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/info.openlane.eu\/en\/help\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_2-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"g-breadcrumbs\"><div class=\"g-breadcrumbs-item\"><a href=\"https:\/\/info.openlane.eu\/en\/\" title=\"Info Centre\">Info Centre<\/a><\/div><div class=\"g-breadcrumbs-separator\">\/<\/div><\/div>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column hide_on_mobiles\"><div class=\"wpb_wrapper\"><p style=\"text-align: right;\"><a href=\"https:\/\/info.openlane.eu\/en-gb\/help\/faq\/\" rel=\"noopener\">View UK Content here<\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_426110a6 hide_on_default hide_on_laptops hide_on_tablets\"><div class=\"wpb_wrapper\"><p style=\"text-align: left;\"><a href=\"https:\/\/info.openlane.eu\/en-gb\/help\/faq\/\" rel=\"noopener\">View UK Content here<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>FAQ<\/h1>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\">\n<form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/info.openlane.eu\/en\/search\/\">\n    <label>\n        <input type=\"search\" class=\"search-field\" placeholder=\"What are you looking for?\" name=\"_keyword\" value=\"\" data-rlvlive=\"true\" data-rlvparentel=\"#rlvlive\" data-rlvconfig=\"default\" required minlength=\"3\">\n    <\/label>\n    <button type=\"submit\" class=\"search-submit\"><i class=\"fas fa-search\"><\/i><\/button>\n    <div id=\"rlvlive\"><\/div>\n<\/form>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"filter filter--faq\"><div class=\"w-grid-list\"><div class=\"w-grid-item\"><div class=\"w-grid-item-h\"><div class=\"post_title\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/\" class=\"\">For buyers<\/a><\/div><\/div><\/div><div class=\"w-grid-item\"><div class=\"w-grid-item-h\"><div class=\"post_title\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-sellers\/\" class=\"\">For sellers<\/a><\/div><\/div><\/div><\/div><\/div><script>jQuery('.filter .w-grid-item').first().find('.post_title a').addClass('active');<\/script><div class=\"w-separator size_medium\"><\/div><div class=\"w-grid type_grid layout_3040 grid--faq cols_2\" id=\"us_grid_1\" style=\"--gap:0.5rem;\"><style>@media (max-width:767px){#us_grid_1 .w-grid-list{margin:0}#us_grid_1 .w-grid-item{width:100%;padding:0;margin-bottom:1rem}#us_grid_1 .w-grid-item .w-vwrapper>*:not(:last-child){margin-bottom:0.3rem;}}.layout_3040 .w-grid-item-h{}.layout_3040 .usg_hwrapper_1{border-radius:0.5rem!important;padding:1rem!important;background:#ffffff!important;border:1px solid #E3E3E3!important}.layout_3040 .usg_vwrapper_1{width:calc(100% - 80px)!important}.layout_3040 .usg_post_custom_field_1{width:80px!important}@media (min-width:1025px) and (max-width:1380px){.layout_3040 .usg_vwrapper_1{width:calc(100% - 80px)!important}.layout_3040 .usg_post_custom_field_1{width:80px!important}}@media (min-width:768px) and (max-width:1024px){.layout_3040 .usg_vwrapper_1{width:calc(100% - 80px)!important}.layout_3040 .usg_post_custom_field_1{width:80px!important}}@media (max-width:767px){.layout_3040 .usg_vwrapper_1{width:calc(100% - 60px)!important}.layout_3040 .usg_post_custom_field_1{width:60px!important}}<\/style><div class=\"w-grid-list\"><div class=\"w-grid-item term-161\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/registration\/\" class=\"w-grid-item-anchor\" aria-label=\"1. Registration\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/registration.png\" alt=\"FAQ - Buyers - Registration\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">1. Registration<\/h5><div class=\"little_description\">Get started easily with OPENLANE! Our registration process is designed to be quick and straightforward, so you can start exploring our marketplace without delay. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/registration\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-162\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/login-account\/\" class=\"w-grid-item-anchor\" aria-label=\"2. Login &amp; Account\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/login-and-account-1.png\" alt=\"\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">2. Login &amp; Account<\/h5><div class=\"little_description\">Discover everything you need to know about logging in and managing your account on OPENLANE in this section. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/login-account\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-163\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/auction-process\/\" class=\"w-grid-item-anchor\" aria-label=\"3. Auction process\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/buy.png\" alt=\"FAQ - Auction process\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">3. Auction process<\/h5><div class=\"little_description\">Understand each step of participating in an auction on OPENLANE, from placing bids to what happens once the auction ends. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/auction-process\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-164\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/negotiation\/\" class=\"w-grid-item-anchor\" aria-label=\"4. Negotiation\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/negotiation.png\" alt=\"FAQ - Negotiation\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">4. Negotiation<\/h5><div class=\"little_description\">Discover how our negotiation capabilities can help you increase your auction success and make it easier to strike more deals! <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/negotiation\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-165\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/car-description\/\" class=\"w-grid-item-anchor\" aria-label=\"5. Car description\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/Group-43.png\" alt=\"FAQ - Car description\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">5. Car description<\/h5><div class=\"little_description\">Find answers to your questions related to car descriptions, including damage information and pictures, maintenance details, and more. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/car-description\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-166\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/cost-payments\/\" class=\"w-grid-item-anchor\" aria-label=\"6. Cost &amp; (multi-currency) payments\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/costs-and-payments-v2.png\" alt=\"FAQ - Costs and payments\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">6. Cost &amp; (multi-currency) payments<\/h5><div class=\"little_description\">Easily navigate costs and payments with the right information, including auction fees, payment terms, and more. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/cost-payments\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-167\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/transport-pick-up-process\/\" class=\"w-grid-item-anchor\" aria-label=\"7. Transport &amp; Pick Up process\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/transport-and-pickup-process.png\" alt=\"FAQ - Transport and pickup process\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">7. Transport &amp; Pick Up process<\/h5><div class=\"little_description\">Need to arrange transport or pick up a vehicle? Get all the essential information you need to navigate the logistics smoothly.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/transport-pick-up-process\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-168\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/transport-pick-up-documents\/\" class=\"w-grid-item-anchor\" aria-label=\"8. Transport &amp; Pick Up documents\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/transport-and-pickup-documents-1.png\" alt=\"FAQ - Transport and pickup documents\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">8. Transport &amp; Pick Up documents<\/h5><div class=\"little_description\">Have the right documents ready for transport and pick-up, as they are crucial for a smooth experience. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/transport-pick-up-documents\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-169\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/car-documents-and-other-related-documents\/\" class=\"w-grid-item-anchor\" aria-label=\"9. Car documents and other related documents\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/car-documents-and-other-docs.png\" alt=\"FAQ - Car documents and other docs\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">9. Car documents and other related documents<\/h5><div class=\"little_description\">Discover which documents are essential throughout the purchase process. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/car-documents-and-other-related-documents\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-2403\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/referral-program\/\" class=\"w-grid-item-anchor\" aria-label=\"10. Referral program\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2025\/09\/seller-score-v1@2x.svg\" alt=\"\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">10. Referral program<\/h5><div class=\"little_description\">Explore how the Buyer Referral Program works and unlock rewards for every successful referral.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/referral-program\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-1144\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/scam-precaution\/\" class=\"w-grid-item-anchor\" aria-label=\"11. Scam precaution\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/scam-2.png\" alt=\"FAQ - Scam\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">11. Scam precaution<\/h5><div class=\"little_description\">Your safety matters. OPENLANE prioritizes security against scams targeting you. Stay ahead of phishing attempts and protect your data.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/en\/help\/faq\/category\/for-buyers\/scam-precaution\/\"><span class=\"w-btn-label\">Read more<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><IfSoTrigger tid='72037' class=''  style='display:inline-block;'><\/IfSoTrigger>\n<\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_d8047545 via_grid cols_2-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;--laptops-columns-gap:3rem;--tablets-columns-gap:3rem;--mobiles-columns-gap:1rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_eecd5a9b\"><div class=\"wpb_wrapper\"><h5>Not finding what you are looking for?<\/h5>\n<p>Use the self-help assistant.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_middle wrap align_right\" style=\"--hwrapper-gap:1rem\"><div class=\"w-btn-wrapper default_align_right laptops_align_right tablets_align_right mobiles_align_justify\"><a class=\"w-btn us-btn-style_1\" target=\"_blank\" href=\"https:\/\/info.openlane.eu\/en\/help\/\"><span class=\"w-btn-label\">Self-help<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Description<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3032,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3033","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ: Get answers to all your buyer questions | OPENLANE<\/title>\n<meta name=\"description\" content=\"Have questions? 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