{"id":589,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/gino-talks-improvements-and-exciting-plans-for-the-future\/"},"modified":"2024-11-15T08:12:05","modified_gmt":"2024-11-15T07:12:05","slug":"gino-talks-improvements-and-exciting-plans-for-the-future","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/en\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/","title":{"rendered":"Gino Talks: Improvements and exciting plans for the future"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Gino Talks: Improvements and exciting plans for the future<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 May 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Dear buyer,<\/p>\n<p>Do you find yourself smiling after doing business with OPENLANE? It\u2019s my job to make sure you\u2019re absolutely grinning from ear to ear. As the head of our Marketing, Sales and Customer Service department, it\u2019s my responsibility to ensure you\u2019re happy every time you deal with us.<\/p>\n<p>And this is how \u2026 For the next three months, I\u2019ll be putting my writing skills to the test in a series of blog posts about customer experiences, the improvements we are making and our other exciting plans for the future.<\/p>\n<p>Here are just a few of the improvements we\u2019ve been working on.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"450\" height=\"315\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9.png\" class=\"attachment-large size-large lazyload\" alt=\"Gino\" data-srcset=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9.png 450w, https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9-300x210.png 300w\" data-sizes=\"auto, (max-width: 450px) 100vw, 450px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/315;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: justify;\">1. A faster website<\/h2>\n<p style=\"text-align: justify;\">Is there anyone, anywhere in the world, who likes slow websites? A few customers found our website too slow-moving and complicated. The whizz kids in our IT Department immediately responded. They\u2019ve been making the website faster, more streamlined, user-friendly and hassle-free.<\/p>\n<h2 style=\"text-align: justify;\">2. Improved customer service<\/h2>\n<p style=\"text-align: justify;\">A fast website is nothing without fast customer support. We have increased the number of people in our support teams to offer faster, better responses to your questions and queries.<\/p>\n<h2 style=\"text-align: justify;\">3. Better claims handling<\/h2>\n<p style=\"text-align: justify;\">Our new, dedicated claim-handling team offers streamlined and uniform responses to complaints. They have also revised our Claims Handling Policy. The new version will come into effect in the short term. Keep your eyes and ears open.<\/p>\n<h2 style=\"text-align: justify;\">4. Faster processing<\/h2>\n<p style=\"text-align: justify;\">Delays? You don\u2019t like them. And we don\u2019t either. Which is why we now process payments more frequently, allowing faster release of pick-up authorizations and shorter waiting times.<\/p>\n<p style=\"text-align: justify;\">And fewer delays related to our partners. We\u2019ve improved our service level agreements with them to ensure that instead of wasting time waiting, you experience the service we want you to have.<\/p>\n<h2 style=\"text-align: justify;\">5. Easier, faster, hassle-free<\/h2>\n<p>We have our work cut out for us: we would like to sell 100,000 cars (by 2021). How do we plan to achieve this?<\/p>\n<ul>\n<li>By making better choices of the vehicles we auction.<\/li>\n<li>With better matches between buyer demand and the vehicles put on offer.<\/li>\n<li>By using initiatives like after-auction bidding and price barometers to increase your chances of winning.<\/li>\n<\/ul>\n<p>These changes will makes everything faster, easier and more hassle-free, with faster turnover for you, better cars for your customers and plenty of reasons for you to buy from OPENLANE again!<\/p>\n<h2>6.\u00a0Improving your customer experience<\/h2>\n<p>Do you remember the little satisfaction surveys you received each time you bought a car from us? We have been using this feedback to make our services better\u2014and you happier. We will also use this information to give our sellers feedback, and to rate the sellers themselves, making it easier for you to know who you\u2019re dealing with.<\/p>\n<p style=\"text-align: justify;\">Keep an eye out for my next post. You\u2019ll find out about a new service we are implementing: \u2018Optimo\u2019.<\/p>\n<p style=\"text-align: justify;\">Kind regards,<br \/>\nGino Vleminckx<br \/>\n<strong>Chief Commercial Officer<br \/>\n<\/strong><strong>OPENLANE<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Do you find yourself smiling after doing business with OPENLANE? It\u2019s my job to make sure you\u2019re absolutely grinning from ear to ear. As the head of our Marketing, Sales and Customer Service department, it\u2019s my responsibility to ensure you\u2019re happy every time you deal with us.<\/p>\n","protected":false},"author":1,"featured_media":19086,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[144],"tags":[],"class_list":["post-589","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gino Talks: Improvements and exciting plans for the future \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/en\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gino Talks: Improvements and exciting plans for the future\" \/>\n<meta property=\"og:description\" content=\"Do you find yourself smiling after doing business with OPENLANE? 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