{"id":24220,"date":"2024-07-09T08:32:11","date_gmt":"2024-07-09T06:32:11","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/38-como-marca-una-reclamacion\/"},"modified":"2024-12-27T02:29:34","modified_gmt":"2024-12-27T01:29:34","slug":"3-8-how-do-i-make-a-complaint","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/es\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/","title":{"rendered":"3.8 C\u00f3mo hacer una reclamaci\u00f3n?"},"content":{"rendered":"<p><span>\u00bfEl estado del veh\u00edculo o el servicio que recibi\u00f3 no cumpli\u00f3 con sus expectativas? \u00a1Queremos saberlo! Tenemos procedimientos para asegurarnos de que su reclamo se maneje de manera justa y r\u00e1pida.<\/span> <span>Lea nuestra pol\u00edtica de reclamaciones, donde encontrar\u00e1 <\/span><span>informaci\u00f3n detallada sobre c\u00f3mo procesamos las quejas. Tambi\u00e9n incluye una lista de elementos que est\u00e1n excluidos. Puede encontrar nuestra pol\u00edtica de reclamaciones en \u00abMi cuenta\u00bb, apartado \u00abReclamaciones\u00bb.<\/span><\/p>\n<p><span>Si su reclamaci\u00f3n es algo que cubrimos en nuestra pol\u00edtica de reclamaciones, puede enviar su queja directamente en \u00abMis reclamaciones\u00bb:<\/span><\/p>\n<ul>\n<li><span>Seleccione \u00abReclamaciones\u00bb.<\/span> <span><\/span><\/li>\n<li><span>Seleccione \u00abPresentar un nuevo reclamo\u00bb.<\/span> <span><\/span><\/li>\n<li><span>Seleccione el veh\u00edculo correcto.<\/span> <span><\/span><\/li>\n<li>Ingrese los detalles del reclamo<span> y a\u00f1ada im\u00e1genes, videos o documentos adicionales que respalden su reclamo.<\/span><\/li>\n<\/ul>\n<p><span>Si no puede encontrar su veh\u00edculo en la secci\u00f3n \u00abReclamaciones\u00bb, env\u00ede su reclamo y cualquier documentaci\u00f3n\/video\/imagen de respaldo adicional directamente a <\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a>.<\/p>\n<p><span>Nuestro departamento de reclamaciones analizar\u00e1 su caso y comprobar\u00e1 si la reclamaci\u00f3n es v\u00e1lida en funci\u00f3n de nuestros <\/span><a href=\"\/es?page_id=3620\"><span>T\u00e9rminos y condiciones<\/span><\/a><span>. Se le informar\u00e1 directamente mediante el correo electr\u00f3nico <\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a><span>.<\/span><\/p>\n<p><span>Tiene cinco d\u00edas para aceptar el resultado. Si se requieren sus datos bancarios le solicitaremos que nos los proporcione dentro de estos cinco d\u00edas.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfEl estado del veh\u00edculo o el servicio que recibi\u00f3 no cumpli\u00f3 con sus expectativas? \u00a1Queremos saberlo! Tenemos procedimientos para asegurarnos de que su reclamo se maneje de manera justa y r\u00e1pida. Lea nuestra pol\u00edtica de reclamaciones, donde encontrar\u00e1 informaci\u00f3n detallada sobre c\u00f3mo procesamos las quejas. Tambi\u00e9n incluye una lista de elementos que est\u00e1n excluidos. Puede&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[599,597],"class_list":["post-24220","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-auction-process"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3.8 C\u00f3mo hacer una reclamaci\u00f3n? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/es\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3.8 C\u00f3mo hacer una reclamaci\u00f3n?\" \/>\n<meta property=\"og:description\" content=\"\u00bfEl estado del veh\u00edculo o el servicio que recibi\u00f3 no cumpli\u00f3 con sus expectativas? \u00a1Queremos saberlo! 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