{"id":21011,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/sin-categorizar\/gino-talks-mejoras-y-planes-emocionantes-para-el-futuro\/"},"modified":"2024-12-18T18:28:15","modified_gmt":"2024-12-18T17:28:15","slug":"gino-talks-mejoras-y-planes-emocionantes-para-el-futuro","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/es\/company-information\/blog\/company-news\/gino-talks-mejoras-y-planes-emocionantes-para-el-futuro\/","title":{"rendered":"Gino Talks: Mejoras y planes emocionantes para el futuro"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Gino Talks: Mejoras y planes emocionantes para el futuro<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 May 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"> <div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Estimado comprador, \u00bfSe encuentra sonriendo despu\u00e9s de hacer negocios con OPENLANE? Mi trabajo es Marca de que est\u00e9s sonriendo de oreja a oreja. Como jefe de nuestro departamento de Marketing, Ventas y Atenci\u00f3n al Cliente es mi responsabilidad asegurarme de que usted est\u00e9 satisfecho cada vez que trate con nosotros. Y as\u00ed es como&#8230; Durante los pr\u00f3ximos tres meses, pondr\u00e9 a prueba mis habilidades de escritura en una serie de publicaciones de Blog sobre las experiencias de los clientes, las mejoras que estamos realizando y nuestros otros planes emocionantes para el futuro. Estas son s\u00f3lo algunas de las mejoras en las que hemos estado trabajando.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"450\" height=\"315\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9.png\" class=\"attachment-large size-large lazyload\" alt=\"Gino\" data-srcset=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9.png 450w, https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9-300x210.png 300w\" data-sizes=\"auto, (max-width: 450px) 100vw, 450px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/315;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2 style=\"text-align: justify;\">1. Un sitio web m\u00e1s r\u00e1pido<\/h2>\n<p style=\"text-align: justify;\">\u00bfHay alguien, en cualquier parte del mundo, a quien le gusten los sitios web lentos? Algunos clientes encontraron nuestro sitio web demasiado lento y complicado. Los expertos de nuestro Departamento de TI respondieron de inmediato. Han estado haciendo el sitio web m\u00e1s r\u00e1pido, m\u00e1s \u00e1gil, f\u00e1cil de usar y sin complicaciones.<\/p>\n<h2 style=\"text-align: justify;\">2. Servicio al cliente mejorado<\/h2>\n<p style=\"text-align: justify;\">Un sitio web r\u00e1pido no es nada sin una Atenci\u00f3n al Cliente r\u00e1pida. Hemos aumentado el n\u00famero de personas en nuestros equipos de soporte para ofrecer respuestas m\u00e1s r\u00e1pidas y mejores a sus preguntas y consultas.<\/p>\n<h2 style=\"text-align: justify;\">3. Mejor gesti\u00f3n de reclamaciones<\/h2>\n<p style=\"text-align: justify;\">Nuestro nuevo equipo dedicado a la gesti\u00f3n de reclamaciones ofrece respuestas optimizadas y uniformes a las quejas. Tambi\u00e9n han revisado nuestra Pol\u00edtica de Manejo de Reclamaciones. La nueva versi\u00f3n entrar\u00e1 en vigor a corto plazo. Mant\u00e9n los ojos y los o\u00eddos abiertos.<\/p>\n<h2 style=\"text-align: justify;\">4. Procesamiento m\u00e1s r\u00e1pido \u00bf<\/h2>\n<p style=\"text-align: justify;\">Retrasos? No te gustan. Y nosotros tampoco. Es por eso que ahora procesamos los pagos con mayor frecuencia, lo que permite una liberaci\u00f3n m\u00e1s r\u00e1pida de las autorizaciones de Recogida y tiempos de espera m\u00e1s cortos.<\/p>\n<p style=\"text-align: justify;\">Y menos retrasos relacionados con nuestros socios. Hemos mejorado nuestros acuerdos de nivel de servicio con ellos para garantizar que, en lugar de perder el tiempo esperando, experimente el servicio que queremos que tenga.<\/p>\n<h2 style=\"text-align: justify;\">5. M\u00e1s f\u00e1cil, m\u00e1s r\u00e1pido, sin complicaciones<\/h2>\n<p> Tenemos mucho trabajo por delante: nos gustar\u00eda vender 100 000 coches (de 2021). \u00bfC\u00f3mo planeamos lograr esto? <\/p>\n<ul>\n<li>Haciendo una mejor selecci\u00f3n de los veh\u00edculos que subastamos.<\/li>\n<li>Con una mejor correspondencia entre la demanda de los compradores y los veh\u00edculos puestos en oferta.<\/li>\n<li>Utilizando iniciativas como pujas posteriores a la subasta y bar\u00f3metros de Precios para aumentar sus posibilidades de ganar.<\/li>\n<\/ul>\n<p> \u00a1Estos cambios har\u00e1n que todo sea m\u00e1s r\u00e1pido, m\u00e1s f\u00e1cil y sin complicaciones, con una rotaci\u00f3n m\u00e1s r\u00e1pida para usted, mejores autos para sus clientes y muchas razones para volver a comprar en OPENLANE! <\/p>\n<h2>6.&#x00a0;Mejorando tu experiencia como cliente<\/h2>\n<p> \u00bfRecuerdas las peque\u00f1as encuestas de satisfacci\u00f3n que recib\u00edas cada vez que comprabas un coche con nosotros? Hemos estado utilizando estos comentarios para mejorar nuestros Servicios y Marca que usted est\u00e9 m\u00e1s satisfecho. Tambi\u00e9n utilizaremos esta informaci\u00f3n para dar retroalimentaci\u00f3n a nuestros vendedores y para calificar a los vendedores mismos, haci\u00e9ndole m\u00e1s f\u00e1cil saber con qui\u00e9n est\u00e1 tratando. <\/p>\n<p style=\"text-align: justify;\">Est\u00e9n atentos a mi pr\u00f3xima publicaci\u00f3n. Conocer\u00e1s un nuevo servicio que estamos implementando: &#8216;Optimo&#8217;.<\/p>\n<p style=\"text-align: justify;\">Atentamente, Gino Vleminckx <strong>Director comercial <\/strong><strong>OPENLANE<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfSe encuentra sonriendo despu\u00e9s de hacer negocios con OPENLANE? Mi trabajo es Marca de que est\u00e9s sonriendo de oreja a oreja. Como jefe de nuestro departamento de Marketing, Ventas y Atenci\u00f3n al Cliente es mi responsabilidad asegurarme de que usted est\u00e9 satisfecho cada vez que trate con nosotros.<\/p>\n","protected":false},"author":1,"featured_media":19107,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-21011","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gino Talks: Mejoras y planes emocionantes para el futuro \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/es\/company-information\/blog\/company-news\/gino-talks-mejoras-y-planes-emocionantes-para-el-futuro\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gino Talks: Mejoras y planes emocionantes para el futuro\" \/>\n<meta property=\"og:description\" content=\"\u00bfSe encuentra sonriendo despu\u00e9s de hacer negocios con OPENLANE? Mi trabajo es Marca de que est\u00e9s sonriendo de oreja a oreja. Como jefe de nuestro departamento de Marketing, Ventas y Atenci\u00f3n al Cliente es mi responsabilidad asegurarme de que usted est\u00e9 satisfecho cada vez que trate con nosotros.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.openlane.eu\/es\/company-information\/blog\/company-news\/gino-talks-mejoras-y-planes-emocionantes-para-el-futuro\/\" \/>\n<meta property=\"og:site_name\" content=\"OPENLANE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OPENLANE.Europe\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-04T03:18:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-18T17:28:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-talks9.png\" \/>\n\t<meta property=\"og:image:width\" content=\"450\" \/>\n\t<meta property=\"og:image:height\" content=\"315\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta 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