{"id":21022,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/sin-categorizar\/excelente-satisfaccion-del-cliente-en-openlane\/"},"modified":"2024-12-03T14:25:05","modified_gmt":"2024-12-03T13:25:05","slug":"excelente-satisfaccion-del-cliente-en-openlane","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/es\/company-information\/blog\/company-news\/excelente-satisfaccion-del-cliente-en-openlane\/","title":{"rendered":"Excelente satisfacci\u00f3n del cliente en OPENLANE."},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Excelente satisfacci\u00f3n del cliente en OPENLANE.<\/h1>\n<p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 May 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>OPENLANE, el sitio web de subastas en l\u00ednea para el comercio de autom\u00f3viles, mide la satisfacci\u00f3n del cliente en cada transacci\u00f3n desde el inicio de 2017. Con una puntuaci\u00f3n de satisfacci\u00f3n media de 8.3\/10 la plataforma de subastas de coches es una de las mejores del sector.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>El cliente es lo primero<\/h2>\n<p> El A\u00f1o pasado, OPENLANE desarroll\u00f3 una nueva estrategia destinada a alinear<span>&#x00a0;<\/span>mejor las demandas de los compradores con su oferta y aumentar la satisfacci\u00f3n del cliente haciendo que todas las transacciones sean m\u00e1s r\u00e1pidas, f\u00e1ciles y sin complicaciones. \u201cRealmente hacemos todo lo posible para garantizar el \u00e9xito y la satisfacci\u00f3n de nuestros clientes. \u201cDespu\u00e9s de todo, ellos son la raz\u00f3n por la que existimos\u201d, afirma Gino Vleminckx CCO de OPENLANE. \u201cPor eso tambi\u00e9n es l\u00f3gico que controlemos continuamente esa satisfacci\u00f3n y trabajemos en aspectos de mejora\u201d. Mihail Lapshin de Estonia acoge con satisfacci\u00f3n este enfoque: \u201cHe estado trabajando con OPENLANE desde 2012 y soy un cliente satisfecho. Todas las Compras se realizan con bastante fluidez y si hay alg\u00fan problema se resuelve. OPENLANE tambi\u00e9n est\u00e1 siempre tomando medidas para mejorar la plataforma de subastas. Siento que aqu\u00ed soy un cliente valioso y no s\u00f3lo un n\u00famero.\u00bb<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"240\" height=\"180\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" class=\"attachment-large size-large lazyload\" alt=\"Gino Vleminckx and Mihail Laphsin\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 240px; --smush-placeholder-aspect-ratio: 240\/180;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Recomendado por un p\u00fablico comprador internacional<\/h2>\n<p> \u201cDesde principios de este A\u00f1o, pedimos a nuestros clientes que nos califiquen despu\u00e9s de cada compra\u201d, dice Vleminckx. En concreto, les preguntamos qu\u00e9 probabilidad hay de que recomienden OPENLANE a otros. En base a esto se calcula el Net Promotor Score (https:\/\/www.netpromoter.com\/), que va desde -100 hasta +100. Una puntuaci\u00f3n de 0 se muestra como promedio, una puntuaci\u00f3n superior a 50 es excelente. \u201cCon un resultado de 48 OPENLANE obtiene una puntuaci\u00f3n excelente entre un p\u00fablico comprador internacional de m\u00e1s de 50 pa\u00edses\u201d, afirma Vleminckx. <\/p>\n<h2>89 % est\u00e1n satisfechos a muy satisfechos<\/h2>\n<p> \u201cEl 89% de nuestros clientes est\u00e1n satisfechos a muy satisfechos, 59 % incluso nos da una puntuaci\u00f3n m\u00e1xima de 9 o 10\/10\u201d, contin\u00faa Vleminckx. \u201cEso significa que la experiencia del cliente a\u00fan no es \u00f3ptima en 11 % de ventas de veh\u00edculos. Menos de la mitad de esto est\u00e1 relacionado con da\u00f1os adicionales identificados en el veh\u00edculo. En estos casos nuestro departamento de atenci\u00f3n al cliente encuentra una soluci\u00f3n a trav\u00e9s de nuestra pol\u00edtica de reclamaciones. Incluye una serie de pautas basadas en nuestra dilatada trayectoria y en los comentarios de nuestros clientes. Naturalmente, esta cifra debe tenerse en cuenta en el contexto del sector de la recomercializaci\u00f3n, en el que los da\u00f1os son inherentes a la compra de veh\u00edculos de segunda mano. <\/p>\n<h2>Del feedback al nuevo servicio \u00bf<\/h2>\n<p> Qu\u00e9 hace OPENLANE cuando recibe una puntuaci\u00f3n m\u00e1s baja? \u201cSi la puntuaci\u00f3n es 7 sobre 10 o menos, hacemos un seguimiento minucioso, hacemos preguntas adicionales y buscamos una soluci\u00f3n adecuada\u201d, afirma Vleminckx. \u201cEl m\u00e9todo sistem\u00e1tico de recepci\u00f3n de feedback ha llevado este A\u00f1o al lanzamiento de varios Servicios nuevos. <\/p>\n<p style=\"text-align: justify;\">Como resultado, hemos lanzado &#8216;Optimo&#8217;, un paquete de 3 Servicios que incluye un retraso en el pago, una inspecci\u00f3n adicional del veh\u00edculo y transporte prioritario al Lugar de entrega. &#8216;Ultimo&#8217; tambi\u00e9n encaja en esta lista. Con Ultimo, el ganador de la subasta obtiene 5 minutos adicionales para dar su mejor y \u00faltima oferta, con el fin de aumentar dr\u00e1sticamente sus posibilidades de asignaci\u00f3n.\u00bb<\/p>\n<p> Estos Servicios y soluciones benefician las medidas adoptadas por la empresa para garantizar el crecimiento continuo de su negocio. OPENLANE tiene la ambici\u00f3n de aumentar su volumen de 2021 a 100 000 autom\u00f3viles vendidos por A\u00f1o. <\/p>\n<h2>Acerca de OPENLANE<\/h2>\n<p> OPENLANE (OPENLANE) se fund\u00f3 en 2004 y, con 5 sucursales y 137 personal, ahora ha crecido hasta convertirse en un actor importante en el mercado europeo. La plataforma Esta subasta de coches usados est\u00e1 destinada \u00fanicamente a los profesionales de la venta de autom\u00f3viles. vende autom\u00f3viles y veh\u00edculos en leasing al final del contrato que provienen de concesionarios y propietarios de flotas. Los veh\u00edculos se venden a concesionarios de autom\u00f3viles de toda Europa, especialmente en Europa Central y Oriental. <\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Empresa<\/strong><\/td>\n<td> <strong>OPENLANE<\/strong><\/td>\n<\/tr>\n<tr>\n<td>N\u00famero de empleados<\/td>\n<td>137<\/td>\n<\/tr>\n<tr>\n<td>N\u00famero de coches vendidos<\/td>\n<td>42 000<\/td>\n<\/tr>\n<tr>\n<td>Principales pa\u00edses de compra 5<\/td>\n<td>B\u00e9lgica Pa\u00edses Bajos Alemania Italia Francia<\/td>\n<\/tr>\n<tr>\n<td>Principales pa\u00edses de venta 5 Rep\u00fablica<\/td>\n<td>Checa Polonia Rumania Hungr\u00eda Eslovaquia<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>OPENLANE, el sitio web de subastas en l\u00ednea para el comercio de autom\u00f3viles, mide la satisfacci\u00f3n del cliente en cada transacci\u00f3n desde el inicio de 2017. Con una puntuaci\u00f3n de satisfacci\u00f3n media de 8.3\/10 la plataforma de subastas de coches es una de las mejores del sector.<\/p>\n","protected":false},"author":1,"featured_media":19222,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-21022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Excelente satisfacci\u00f3n del cliente en OPENLANE. \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/es\/company-information\/blog\/company-news\/excelente-satisfaccion-del-cliente-en-openlane\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Excelente satisfacci\u00f3n del cliente en OPENLANE.\" \/>\n<meta property=\"og:description\" content=\"OPENLANE, el sitio web de subastas en l\u00ednea para el comercio de autom\u00f3viles, mide la satisfacci\u00f3n del cliente en cada transacci\u00f3n desde el inicio de 2017. 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