{"id":28472,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"modified":"2024-12-03T14:25:05","modified_gmt":"2024-12-03T13:25:05","slug":"excellent-customer-satisfaction-at-adesa","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/fi\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","title":{"rendered":"Erinomainen asiakastyytyv\u00e4isyys OPENLANE:ssa."},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Erinomainen asiakastyytyv\u00e4isyys OPENLANE:ssa.<\/h1>\n<p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 touko 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>OPENLANE, autokaupan nettihuutokauppasivusto, mittaa asiakastyytyv\u00e4isyytt\u00e4 jokaisesta kaupasta alkaen 2017. Keskim\u00e4\u00e4r\u00e4inen tyytyv\u00e4isyyspistem\u00e4\u00e4r\u00e4 on 8.3\/10, joten autohuutokauppa-alusta on yksi alan parhaista.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Asiakas ensin<\/h2>\n<p> Viime vuonna OPENLANE kehitti uuden strategian, jonka tavoitteena on sovittaa ostajien vaatimukset<span>&#x00a0;<\/span>paremmin yhteen heid\u00e4n tarjouksensa kanssa ja lis\u00e4t\u00e4 asiakastyytyv\u00e4isyytt\u00e4 tekem\u00e4ll\u00e4 kaikista liiketoimista nopeampia, helpompia ja vaivattomampia. &#8221;Teemme todella kaikkemme varmistaaksemme asiakkaidemme menestyksen ja tyytyv\u00e4isyyden. He ovat loppujen lopuksi olemassaolomme syy&#8221;, sanoo Gino Vleminckx, OPENLANEn CCO. &#8221;Siksi on my\u00f6s loogista, ett\u00e4 seuraamme jatkuvasti tyytyv\u00e4isyytt\u00e4 ja pyrimme parantamaan sit\u00e4.&#8221; Mihail Lapshin Virolainen on tyytyv\u00e4inen t\u00e4h\u00e4n l\u00e4hestymistapaan: &#8221;Olen ty\u00f6skennellyt OPENLANEn kanssa vuodesta 2012 l\u00e4htien ja olen tyytyv\u00e4inen asiakas. Kaikki ostot sujuvat melko sujuvasti, ja jos ongelmia ilmenee, ne ratkaistaan. OPENLANE pyrkii my\u00f6s jatkuvasti parantamaan huutokauppa-alustaa. Minusta tuntuu, ett\u00e4 olen t\u00e4\u00e4ll\u00e4 arvostettu asiakas, en vain numero.\u201d<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"240\" height=\"180\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" class=\"attachment-large size-large lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 240px; --smush-placeholder-aspect-ratio: 240\/180;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Kansainv\u00e4lisen ostajakunnan suosittelema<\/h2>\n<p> &#8221;T\u00e4m\u00e4n vuoden alusta l\u00e4htien olemme pyyt\u00e4neet asiakkaitamme arvioimaan meit\u00e4 jokaisen ostoksen j\u00e4lkeen&#8221;, sanoo Vleminckx. Erityisesti kysymme, kuinka todenn\u00e4k\u00f6isesti he suosittelevat OPENLANEa muille. T\u00e4m\u00e4n perusteella lasketaan Net Promotor Score (https:\/\/www.netpromoter.com\/), joka vaihtelee -100 &#8211; +100. Pistem\u00e4\u00e4r\u00e4 0 on keskim\u00e4\u00e4r\u00e4inen ja yli 50 on erinomainen. &#8221;OPENLANE on saanut erinomaisen tuloksen 48 yli 50 maasta tulevan kansainv\u00e4lisen ostajakunnan keskuudessa&#8221;, sanoo Vleminckx. <\/p>\n<h2>89 % ovat tyytyv\u00e4isi\u00e4 tai eritt\u00e4in tyytyv\u00e4isi\u00e4<\/h2>\n<p> &#8221;89 prosenttia asiakkaistamme on tyytyv\u00e4isi\u00e4 tai eritt\u00e4in tyytyv\u00e4isi\u00e4, 59 % antaa meille jopa huippuarvosanan 9 tai 10\/10&#8221;, Vleminckx jatkaa. &#8221;T\u00e4m\u00e4 tarkoittaa, ett\u00e4 asiakaskokemus ei ole viel\u00e4 optimaalinen osoitteessa 11 % ajoneuvojen myynnist\u00e4. T\u00e4st\u00e4 alle puolet liittyy ajoneuvossa havaittuihin lis\u00e4vahinkoihin. N\u00e4iss\u00e4 tapauksissa asiakasosastomme l\u00f6yt\u00e4\u00e4 ratkaisun korvausk\u00e4yt\u00e4nt\u00f6mme avulla. Se sis\u00e4lt\u00e4\u00e4 useita ohjeita, jotka perustuvat pitkiin kokemuksiimme ja asiakaspalautteeseemme. T\u00e4t\u00e4 lukua on luonnollisesti tarkasteltava uudelleenmyyntialalla, jossa vahingot ovat luontainen osa k\u00e4ytettyjen ajoneuvojen ostamista. <\/p>\n<h2>Palautteesta uuteen palveluun<\/h2>\n<p> Mit\u00e4 OPENLANE tekee, kun se saa huonommat pisteet? &#8221;Jos pistem\u00e4\u00e4r\u00e4 on 7 tai v\u00e4hemm\u00e4n 10, seuraamme tilannetta tiiviisti, kysymme lis\u00e4kysymyksi\u00e4 ja kehit\u00e4mme sopivan ratkaisun&#8221;, Vleminckx sanoo. &#8221;J\u00e4rjestelm\u00e4llinen palautteen vastaanottomenetelm\u00e4 on johtanut t\u00e4n\u00e4 vuonna useiden uusien palvelujen k\u00e4ynnist\u00e4miseen. <\/p>\n<p style=\"text-align: justify;\">T\u00e4m\u00e4n seurauksena olemme ottaneet k\u00e4ytt\u00f6\u00f6n Optimo-palvelupaketin 3, joka sis\u00e4lt\u00e4\u00e4 maksuviiveen, ylim\u00e4\u00e4r\u00e4isen ajoneuvotarkastuksen ja ensisijaisen kuljetuksen HUBiin. My\u00f6s &#8221;Ultimo&#8221; sopii t\u00e4h\u00e4n luetteloon. Ultimossa huutokaupan voittaja saa 5 lis\u00e4aikaa antaa parhaan ja viimeisen tarjouksensa, mik\u00e4 lis\u00e4\u00e4 huomattavasti toimeksiantomahdollisuuksiasi.\u201d<\/p>\n<p> N\u00e4m\u00e4 palvelut ja ratkaisut hy\u00f6dytt\u00e4v\u00e4t yrityksen toimia, joilla se pyrkii takaamaan liiketoimintansa jatkuvan kasvun. OPENLANE pyrkii kasvattamaan volyymi\u00e4\u00e4n 2021 100 000 myytyyn autoon vuodessa. <\/p>\n<h2>Tietoja OPENLANEsta<\/h2>\n<p> OPENLANE (OPENLANE) perustettiin vuonna 2004, ja nyt se on kasvanut merkitt\u00e4v\u00e4ksi toimijaksi Euroopan markkinoilla 5 toimipisteiden ja 137 henkil\u00f6st\u00f6n avulla. Autojen nettihuutokauppa-alustalla myyd\u00e4\u00e4n sopimuksen p\u00e4\u00e4ttyess\u00e4 olevia leasing-autoja ja ajoneuvoja, jotka tulevat autokauppiailta ja autokannan omistajilta. Ajoneuvoja myyd\u00e4\u00e4n autokauppiaille kaikkialla Euroopassa, erityisesti Keski- ja It\u00e4-Euroopassa. <\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Yritys<\/strong><\/td>\n<td> <strong>OPENLANE Henkil\u00f6st\u00f6n<\/strong><\/td>\n<\/tr>\n<tr>\n<td>m\u00e4\u00e4r\u00e4<\/td>\n<td>137 Myytyjen autojen<\/td>\n<\/tr>\n<tr>\n<td>m\u00e4\u00e4r\u00e4<\/td>\n<td>42 000 5<\/td>\n<\/tr>\n<tr>\n<td>T\u00e4rkeimm\u00e4t ostomaat<\/td>\n<td>Belgia, Alankomaat, Saksa, Italia, Ranska 5<\/td>\n<\/tr>\n<tr>\n<td>T\u00e4rkeimm\u00e4t myyntimaat<\/td>\n<td>T\u0161ekki, Puola, Romania, Unkari, Slovakia.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>OPENLANE, autokaupan nettihuutokauppasivusto, mittaa asiakastyytyv\u00e4isyytt\u00e4 jokaisesta kaupasta alkaen 2017. Keskim\u00e4\u00e4r\u00e4inen tyytyv\u00e4isyyspistem\u00e4\u00e4r\u00e4 on 8.3\/10, joten autohuutokauppa-alusta on yksi alan parhaista.<\/p>\n","protected":false},"author":3,"featured_media":19208,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[224],"tags":[],"class_list":["post-28472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Erinomainen asiakastyytyv\u00e4isyys OPENLANE:ssa. \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/fi\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Erinomainen asiakastyytyv\u00e4isyys OPENLANE:ssa.\" \/>\n<meta property=\"og:description\" content=\"OPENLANE, autokaupan nettihuutokauppasivusto, mittaa asiakastyytyv\u00e4isyytt\u00e4 jokaisesta kaupasta alkaen 2017. 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