{"id":25791,"date":"2024-07-09T08:29:34","date_gmt":"2024-07-09T06:29:34","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/2-2-pourquoi-mon-compte-est-il-bloque\/"},"modified":"2026-07-03T09:40:00","modified_gmt":"2026-07-03T07:40:00","slug":"2-2-why-is-my-account-blocked","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/fr-be\/help\/faq\/for-buyers\/login-account\/2-2-why-is-my-account-blocked\/","title":{"rendered":"2.2 Pourquoi mon compte est-il bloqu\u00e9 ?"},"content":{"rendered":"

Votre compte peut \u00eatre bloqu\u00e9 pour plusieurs raisons :<\/p>\n

    \n
  1. Vous n\u2019\u00eates pas encore un Acheteur V\u00e9rifi\u00e9. Connectez-vous \u00e0 votre compte et lancez la proc\u00e9dure de v\u00e9rification.<\/li>\n
  2. L\u2019adresse e-mail ou le num\u00e9ro de TVA de votre entreprise semble invalide.<\/li>\n
  3. Le service client\u00e8le a suspendu l’acc\u00e8s \u00e0 votre compte pour des raisons telles que : documents de livraison d\u00e9finitifs manquants, comportement inappropri\u00e9, annulations r\u00e9p\u00e9t\u00e9es de v\u00e9hicules ou communication non professionnelle.<\/li>\n
  4. Votre paiement est en retard. Les modalit\u00e9s de paiement peuvent varier selon votre pays.<\/li>\n
  5. Pour les entreprises \u00e9tablies en Bi\u00e9lorussie, en Ukraine ou en Russie, il n’est actuellement plus possible d’ench\u00e9rir ni d’acheter des v\u00e9hicules sur OPENLANE jusqu’\u00e0 nouvel ordre. Nous ne sommes plus en mesure de garantir un service ad\u00e9quat vers ces pays.<\/li>\n<\/ol>\n

    Si le paiement de votre v\u00e9hicule pr\u00e9sente plus de quatre jours de retard, vous recevrez un rappel automatique. Si le paiement n’est pas re\u00e7u dans son int\u00e9gralit\u00e9 dans un d\u00e9lai de six jours, votre compte sera automatiquement bloqu\u00e9 pour toute nouvelle participation aux ench\u00e8res jusqu’\u00e0 ce que le paiement soit confirm\u00e9 par notre banque. Votre compte sera ensuite r\u00e9activ\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Votre compte peut \u00eatre bloqu\u00e9 pour plusieurs raisons : Vous n\u2019\u00eates pas encore un Acheteur V\u00e9rifi\u00e9. Connectez-vous \u00e0 votre compte et lancez la proc\u00e9dure de v\u00e9rification. L\u2019adresse e-mail ou le num\u00e9ro de TVA de votre entreprise semble invalide. Le service client\u00e8le a suspendu l’acc\u00e8s \u00e0 votre compte pour des raisons telles que : documents de…<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[1016,645],"class_list":["post-25791","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"\n2.2 Pourquoi mon compte est-il bloqu\u00e9 ? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/fr-be\/help\/faq\/for-buyers\/login-account\/2-2-why-is-my-account-blocked\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.2 Pourquoi mon compte est-il bloqu\u00e9 ?\" \/>\n<meta property=\"og:description\" content=\"Votre compte peut \u00eatre bloqu\u00e9 pour plusieurs raisons : Vous n\u2019\u00eates pas encore un Acheteur V\u00e9rifi\u00e9. 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