{"id":25792,"date":"2024-07-09T08:30:01","date_gmt":"2024-07-09T06:30:01","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/2-3-pourquoi-ne-puis-je-toujours-pas-me-connecter\/"},"modified":"2026-07-03T09:11:07","modified_gmt":"2026-07-03T07:11:07","slug":"2-3-why-can-i-still-not-log-in","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/fr-be\/help\/faq\/for-buyers\/login-account\/2-3-why-can-i-still-not-log-in\/","title":{"rendered":"2.3 Pourquoi ne puis-je (toujours) pas me connecter ?"},"content":{"rendered":"

Plusieurs raisons peuvent expliquer pourquoi vous ne parvenez pas \u00e0 vous connecter \u00e0 notre plateforme :<\/p>\n

    \n
  1. Vous avez utilis\u00e9 un nom d\u2019utilisateur et\/ou un mot de passe incorrect.<\/li>\n
  2. Vous n’\u00eates pas encore Acheteur V\u00e9rifi\u00e9 ou votre demande de v\u00e9rification est toujours en cours d’examen par notre service client\u00e8le.<\/li>\n
  3. Votre compte est actuellement suspendu parce que nous n\u2019avons pas pu v\u00e9rifier que votre entreprise remplit les conditions requises pour devenir un Acheteur V\u00e9rifi\u00e9. L\u2019une de ces conditions est que le commerce automobile ou la vente de v\u00e9hicules figure comme activit\u00e9 principale ou secondaire dans les documents officiels d\u2019enregistrement de votre entreprise.<\/li>\n
  4. Votre compte est suspendu parce que votre num\u00e9ro de TVA est invalide.<\/li>\n
  5. Votre compte est suspendu \u00e0 la suite d’une d\u00e9cision interne conform\u00e9ment \u00e0 nos <\/span>Conditions g\u00e9n\u00e9rales d’utilisation<\/span><\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Plusieurs raisons peuvent expliquer pourquoi vous ne parvenez pas \u00e0 vous connecter \u00e0 notre plateforme : Vous avez utilis\u00e9 un nom d\u2019utilisateur et\/ou un mot de passe incorrect. Vous n’\u00eates pas encore Acheteur V\u00e9rifi\u00e9 ou votre demande de v\u00e9rification est toujours en cours d’examen par notre service client\u00e8le. Votre compte est actuellement suspendu parce que…<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[1016,645],"class_list":["post-25792","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"\n2.3 Pourquoi ne puis-je (toujours) pas me connecter ? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/fr-be\/help\/faq\/for-buyers\/login-account\/2-3-why-can-i-still-not-log-in\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.3 Pourquoi ne puis-je (toujours) pas me connecter ?\" \/>\n<meta property=\"og:description\" content=\"Plusieurs raisons peuvent expliquer pourquoi vous ne parvenez pas \u00e0 vous connecter \u00e0 notre plateforme : Vous avez utilis\u00e9 un nom d\u2019utilisateur et\/ou un mot de passe incorrect. 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