{"id":25792,"date":"2024-07-09T08:30:01","date_gmt":"2024-07-09T06:30:01","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/2-3-pourquoi-ne-puis-je-toujours-pas-me-connecter\/"},"modified":"2024-11-24T21:06:33","modified_gmt":"2024-11-24T20:06:33","slug":"2-3-why-can-i-still-not-log-in","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/fr-be\/help\/faq\/for-buyers\/login-account\/2-3-why-can-i-still-not-log-in\/","title":{"rendered":"2.3 Pourquoi ne puis-je (toujours) pas me connecter ?"},"content":{"rendered":"

Il y a plusieurs raisons pour lesquelles vous ne pouvez pas vous connecter \u00e0 notre plate-forme :<\/span><\/p>\n

    \n
  1. Vous avez utilis\u00e9 un nom d’utilisateur et\/ou un mot de passe incorrect<\/span><\/li>\n
  2. Votre compte n’est pas encore activ\u00e9 et doit \u00eatre v\u00e9rifi\u00e9 par notre service client\u00e8le<\/span><\/li>\n
  3. Votre compte est suspendu parce que vous n’\u00eates pas un n\u00e9gociant ou un concessionnaire automobile professionnel<\/span><\/span><\/li>\n
  4. Votre compte est suspendu parce que votre num\u00e9ro de TVA n’est pas valide<\/span><\/span><\/li>\n
  5. Votre compte est suspendu \u00e0 la suite d’une d\u00e9cision interne conform\u00e9ment \u00e0 nos <\/span>Conditions g\u00e9n\u00e9rales d’utilisation<\/span><\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Il y a plusieurs raisons pour lesquelles vous ne pouvez pas vous connecter \u00e0 notre plate-forme : Vous avez utilis\u00e9 un nom d’utilisateur et\/ou un mot de passe incorrect Votre compte n’est pas encore activ\u00e9 et doit \u00eatre v\u00e9rifi\u00e9 par notre service client\u00e8le Votre compte est suspendu parce que vous n’\u00eates pas un n\u00e9gociant ou…<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[645],"class_list":["post-25792","faq","type-faq","status-publish","hentry","faq_category-login-account"],"acf":[],"yoast_head":"\n2.3 Pourquoi ne puis-je (toujours) pas me connecter ? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/fr-be\/help\/faq\/for-buyers\/login-account\/2-3-why-can-i-still-not-log-in\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.3 Pourquoi ne puis-je (toujours) pas me connecter ?\" \/>\n<meta property=\"og:description\" content=\"Il y a plusieurs raisons pour lesquelles vous ne pouvez pas vous connecter \u00e0 notre plate-forme : Vous avez utilis\u00e9 un nom d’utilisateur et\/ou un mot de passe incorrect Votre compte n’est pas encore activ\u00e9 et doit \u00eatre v\u00e9rifi\u00e9 par notre service client\u00e8le Votre compte est suspendu parce que vous n’\u00eates pas un n\u00e9gociant ou...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.openlane.eu\/fr-be\/help\/faq\/for-buyers\/login-account\/2-3-why-can-i-still-not-log-in\/\" \/>\n<meta property=\"og:site_name\" content=\"OPENLANE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OPENLANE.Europe\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-24T20:06:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2025\/12\/logo-1200x675-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OPENLANE_Europe\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture est.\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-be\\\/help\\\/faq\\\/for-buyers\\\/login-account\\\/2-3-why-can-i-still-not-log-in\\\/\",\"url\":\"https:\\\/\\\/info.openlane.eu\\\/fr-be\\\/help\\\/faq\\\/for-buyers\\\/login-account\\\/2-3-why-can-i-still-not-log-in\\\/\",\"name\":\"2.3 Pourquoi ne puis-je (toujours) pas me connecter ? 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