{"id":25804,"date":"2024-07-09T08:32:11","date_gmt":"2024-07-09T06:32:11","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/3-8-comment-faire-une-reclamation\/"},"modified":"2024-11-27T11:18:16","modified_gmt":"2024-11-27T10:18:16","slug":"3-8-how-do-i-make-a-complaint","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/fr-be\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/","title":{"rendered":"3.8 Comment faire une r\u00e9clamation ?"},"content":{"rendered":"<p><span>L&rsquo;\u00e9tat du v\u00e9hicule ou le service que vous avez re\u00e7u n&rsquo;ont pas r\u00e9pondu \u00e0 vos attentes ? Nous voulons en savoir plus ! Nous avons mis en place des proc\u00e9dures pour garantir un traitement rapide et \u00e9quitable de votre r\u00e9clamation.<\/span><\/p>\n<p><span>Veuillez lire notre politique en mati\u00e8re de r\u00e9clamations. Elle contient des informations d\u00e9taill\u00e9es sur la mani\u00e8re dont nous traitons les r\u00e9clamations. Elle comprend \u00e9galement une liste d&rsquo;\u00e9l\u00e9ments ne pouvant faire l&rsquo;objet d&rsquo;une r\u00e9clamation. <\/span><\/p>\n<p><span>Vous trouverez notre politique en mati\u00e8re de r\u00e9clamations dans \u00ab\u00a0Mon compte\u00a0\u00bb, sous \u00ab\u00a0R\u00e9clamations\u00a0\u00bb.<\/span><\/p>\n<p><span>Si votre r\u00e9clamation porte sur un \u00e9l\u00e9ment couvert par notre politique de r\u00e9clamations, vous pouvez la soumettre directement dans \u00ab\u00a0Mes r\u00e9clamations\u00a0\u00bb :<\/span><\/p>\n<ul>\n<li><span>s\u00e9lectionnez \u00ab\u00a0R\u00e9clamations\u00a0\u00bb.<\/span> <span><\/span><\/li>\n<li><span>S\u00e9lectionnez \u00ab\u00a0Faire une nouvelle r\u00e9clamation\u00a0\u00bb.<\/span> <span><\/span><\/li>\n<li><span>S\u00e9lectionnez le v\u00e9hicule en question.<\/span> <span><\/span><\/li>\n<li>Saisissez les d\u00e9tails de la r\u00e9clamation<span> et ajoutez toute image\/vid\u00e9o ou tout document suppl\u00e9mentaire \u00e0 l&rsquo;appui de votre demande.<\/span><\/li>\n<\/ul>\n<p><span>Si vous ne trouvez pas votre v\u00e9hicule dans la section \u00ab\u00a0r\u00e9clamations\u00a0\u00bb, veuillez envoyer votre r\u00e9clamation et tout document\/vid\u00e9o\/toute image suppl\u00e9mentaire directement \u00e0 <\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a>.<\/p>\n<p><span>Notre service des r\u00e9clamations examinera votre r\u00e9clamation et en v\u00e9rifiera la validit\u00e9 sur la base de nos\u00a0<\/span><a href=\"\/fr-be?page_id=3620\"><span>Conditions g\u00e9n\u00e9rales<\/span><\/a><span>. Vous serez inform\u00e9 directement par courriel par l&rsquo;adresse e-mail\u00a0<\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a><span>.<\/span><\/p>\n<p><span>Vous disposez d&rsquo;un d\u00e9lai de cinq jours pour accepter le r\u00e9sultat. Si vos coordonn\u00e9es bancaires sont n\u00e9cessaires, nous vous demanderons de les fournir dans ce d\u00e9lai de cinq jours.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>L&rsquo;\u00e9tat du v\u00e9hicule ou le service que vous avez re\u00e7u n&rsquo;ont pas r\u00e9pondu \u00e0 vos attentes ? Nous voulons en savoir plus ! Nous avons mis en place des proc\u00e9dures pour garantir un traitement rapide et \u00e9quitable de votre r\u00e9clamation. Veuillez lire notre politique en mati\u00e8re de r\u00e9clamations. Elle contient des informations d\u00e9taill\u00e9es sur la&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[646],"class_list":["post-25804","faq","type-faq","status-publish","hentry","faq_category-auction-process"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3.8 Comment faire une r\u00e9clamation ? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/fr-be\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3.8 Comment faire une r\u00e9clamation ?\" \/>\n<meta property=\"og:description\" content=\"L&rsquo;\u00e9tat du v\u00e9hicule ou le service que vous avez re\u00e7u n&rsquo;ont pas r\u00e9pondu \u00e0 vos attentes ? 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