{"id":25911,"date":"2024-07-09T08:32:01","date_gmt":"2024-07-09T06:32:01","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/3-7-la-directive-europeenne-relative-aux-droits-des-consommateurs-sapplique-t-elle-a-mon-achat\/"},"modified":"2024-12-04T13:49:22","modified_gmt":"2024-12-04T12:49:22","slug":"3-7-does-the-eu-directive-on-consumer-rights-apply-on-my-purchase","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/fr-fr\/help\/faq\/for-buyers\/auction-process\/3-7-does-the-eu-directive-on-consumer-rights-apply-on-my-purchase\/","title":{"rendered":"3.7 La directive europ\u00e9enne relative aux droits des consommateurs s&rsquo;applique-t-elle \u00e0 mon achat ?"},"content":{"rendered":"<p><span>Les clients d&rsquo;Europe continentale ne peuvent pas annuler un achat en invoquant la directive europ\u00e9enne sur les droits des consommateurs (directive 2011\/83\/EU).\u00a0<\/span><\/p>\n<p><span>Article 2.1. La directive 2011\/83\/EU du 25 octobre 2011 relative aux droits des consommateurs d\u00e9finit le consommateur comme \u00ab\u00a0toute personne physique qui, dans les contrats relevant de la pr\u00e9sente directive, agit \u00e0 des fins qui n\u2019entrent pas dans le cadre de son activit\u00e9 commerciale, industrielle, artisanale ou lib\u00e9rale\u201d ; En outre, la Cour de justice europ\u00e9enne a d\u00e9j\u00e0 \u00e9tabli que les mesures de protection des consommateurs ne sont pas applicables aux contrats \u00e0 double finalit\u00e9, sauf si l&rsquo;usage professionnel est pratiquement inexistant.\u00a0<\/span><\/p>\n<p><span>\u00c9tant donn\u00e9 que vous \u00eates une soci\u00e9t\u00e9 ou un commer\u00e7ant personne physique, la directive europ\u00e9enne sur les droits des consommateurs &#8211; ainsi que toute autre l\u00e9gislation prot\u00e9geant les consommateurs &#8211; ne s&rsquo;applique pas \u00e0 notre relation commerciale. En outre, les articles 4.1.2 et 8.1. de nos <a href=\"\/fr-fr?page_id=3620\">Conditions g\u00e9n\u00e9rales<\/a> pr\u00e9voient que le v\u00e9hicule est achet\u00e9 \u00e0 des fins professionnelles importantes.<\/span><span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les clients d&rsquo;Europe continentale ne peuvent pas annuler un achat en invoquant la directive europ\u00e9enne sur les droits des consommateurs (directive 2011\/83\/EU).\u00a0 Article 2.1. La directive 2011\/83\/EU du 25 octobre 2011 relative aux droits des consommateurs d\u00e9finit le consommateur comme \u00ab\u00a0toute personne physique qui, dans les contrats relevant de la pr\u00e9sente directive, agit \u00e0 des&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[1018,1021],"class_list":["post-25911","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-auction-process"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3.7 La directive europ\u00e9enne relative aux droits des consommateurs s&#039;applique-t-elle \u00e0 mon achat ? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/fr-fr\/help\/faq\/for-buyers\/auction-process\/3-7-does-the-eu-directive-on-consumer-rights-apply-on-my-purchase\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3.7 La directive europ\u00e9enne relative aux droits des consommateurs s&#039;applique-t-elle \u00e0 mon achat ?\" \/>\n<meta property=\"og:description\" content=\"Les clients d&rsquo;Europe continentale ne peuvent pas annuler un achat en invoquant la directive europ\u00e9enne sur les droits des consommateurs (directive 2011\/83\/EU).\u00a0 Article 2.1. 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