{"id":25946,"date":"2024-07-09T08:39:00","date_gmt":"2024-07-09T06:39:00","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/8-1-quest-ce-quune-autorisation-denlevement-pua\/"},"modified":"2024-12-04T13:44:25","modified_gmt":"2024-12-04T12:44:25","slug":"8-1-what-is-a-pickup-authorization-pua","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/fr-fr\/help\/faq\/for-buyers\/transport-pick-up-documents\/8-1-what-is-a-pickup-authorization-pua\/","title":{"rendered":"8.1 Qu&rsquo;est-ce qu&rsquo;une autorisation d&rsquo;enl\u00e8vement (PuA) ?"},"content":{"rendered":"<p><span>Une autorisation d&rsquo;enl\u00e8vement (PuA) ou un bon de sortie vous permettent, \u00e0 vous ou \u00e0 votre chauffeur, d&rsquo;enlever votre v\u00e9hicule. En d&rsquo;autres termes, ce document vous autorise \u00e0 r\u00e9cup\u00e9rer le v\u00e9hicule.\u00a0<\/span><strong>Sans autorisation d&rsquo;enl\u00e8vement (PuA)<\/strong><span><\/span>\u00a0<strong>ou bon de sortie, le v\u00e9hicule ne peut pas \u00eatre enlev\u00e9.<\/strong><\/p>\n<p><span>Cette proc\u00e9dure a \u00e9t\u00e9 mise en place pour \u00e9viter que votre v\u00e9hicule ne soit enlev\u00e9 par le mauvais chauffeur. Veuillez informer le lieu d&rsquo;enl\u00e8vement de la date et de l&rsquo;heure pr\u00e9vues pour l&rsquo;enl\u00e8vement. Le d\u00e9lai dans lequel vous devez le faire est indiqu\u00e9 sur le PuA ou le bon de sortie. Veillez \u00e0 suivre attentivement les instructions.<\/span><\/p>\n<p><span>Si, pour une raison quelconque, votre chauffeur n&rsquo;est pas muni du PuA ou du bon de sortie, vous devez <\/span><\/p>\n<p><span>1. Envoyer le PuA avec cette information par courrier \u00e9lectronique \u00e0 l&rsquo;adresse e-mail figurant sur le PuA.<\/span><br \/>\n<span>2. Informer notre agent du service client\u00e8le de la date d&rsquo;enl\u00e8vement, du nom de l&rsquo;entreprise de transport et du nom du chauffeur.<\/span><\/p>\n<p><strong>Remarque :<\/strong><span><\/span>\u00a0<span>pour certains v\u00e9hicules d&rsquo;Allemagne, de Belgique, de France et d&rsquo;Italie, vous aurez besoin de deux PuA. \u00c0 savoir :<\/span><\/p>\n<ul>\n<li><span>Le PuA officiel du vendeur. Il ne comporte pas le nom de votre entreprise.<\/span><\/li>\n<li><span>Notre PuA standard. Il contient toutes les informations vous concernant en tant qu&rsquo;acheteur et nous nous en servons pour remplir nos dossiers. Vous le trouverez dans <\/span><em>\u00ab\u00a0<\/em><span>Mon compte\u00a0\u00bb.<\/span><\/li>\n<\/ul>\n<p><a href=\"\/en?page_id=12547\" target=\"_blank\" rel=\"noopener\"><span>Cliquez ici pour consulter les adresses et les heures d&rsquo;ouverture de nos points d&rsquo;enl\u00e8vement en Europe<\/span><\/a><span>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une autorisation d&rsquo;enl\u00e8vement (PuA) ou un bon de sortie vous permettent, \u00e0 vous ou \u00e0 votre chauffeur, d&rsquo;enlever votre v\u00e9hicule. En d&rsquo;autres termes, ce document vous autorise \u00e0 r\u00e9cup\u00e9rer le v\u00e9hicule.\u00a0Sans autorisation d&rsquo;enl\u00e8vement (PuA)\u00a0ou bon de sortie, le v\u00e9hicule ne peut pas \u00eatre enlev\u00e9. Cette proc\u00e9dure a \u00e9t\u00e9 mise en place pour \u00e9viter que votre&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[1018,1026],"class_list":["post-25946","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-transport-pick-up-documents"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>8.1 Qu&#039;est-ce qu&#039;une autorisation d&#039;enl\u00e8vement (PuA) ? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/fr-fr\/help\/faq\/for-buyers\/transport-pick-up-documents\/8-1-what-is-a-pickup-authorization-pua\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8.1 Qu&#039;est-ce qu&#039;une autorisation d&#039;enl\u00e8vement (PuA) ?\" \/>\n<meta property=\"og:description\" content=\"Une autorisation d&rsquo;enl\u00e8vement (PuA) ou un bon de sortie vous permettent, \u00e0 vous ou \u00e0 votre chauffeur, d&rsquo;enlever votre v\u00e9hicule. 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