{"id":43018,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"modified":"2024-12-03T14:22:45","modified_gmt":"2024-12-03T13:22:45","slug":"excellent-customer-satisfaction-at-adesa","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","title":{"rendered":"Une excellente satisfaction client\u00e8le avec OPENLANE."},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Une excellente satisfaction client\u00e8le avec OPENLANE.<\/h1>\n<p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 Mai 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>OPENLANE, le site de vente aux ench\u00e8res en ligne pour le commerce automobile, mesure la satisfaction des clients pour chaque transaction depuis le d\u00e9but de 2017. Avec une note de satisfaction moyenne de 8,3\/10, la plateforme de vente aux ench\u00e8res de voitures est l&rsquo;une des meilleures du secteur.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Le client d&rsquo;abord<\/h2>\n<p> L&rsquo;ann\u00e9e derni\u00e8re, OPENLANE a d\u00e9velopp\u00e9 une nouvelle strat\u00e9gie visant \u00e0<span>&#x00a0;<\/span>mieux aligner les demandes des acheteurs sur leur offre et \u00e0 accro\u00eetre la satisfaction des clients en rendant toutes les transactions plus rapides, plus faciles et sans tracas. \u00ab Nous faisons vraiment tout pour assurer le succ\u00e8s et la satisfaction de nos clients. Apr\u00e8s tout, c&rsquo;est gr\u00e2ce \u00e0 eux que nous existons \u00bb, explique Gino Vleminckx, CCO d&rsquo;OPENLANE. \u00ab Il est donc logique que nous contr\u00f4lions continuellement cette satisfaction et que nous travaillions sur les points \u00e0 am\u00e9liorer. \u00bb Mihail Lapshin, en Estonie, f\u00e9licite cette approche : \u00ab Je travaille avec OPENLANE depuis 2012 et je suis un client satisfait. Tous les achats se d\u00e9roulent tr\u00e8s facilement et, en cas de probl\u00e8mes, ils sont r\u00e9solus. OPENLANE s&rsquo;efforce \u00e9galement d&rsquo;am\u00e9liorer en permanence la plateforme de vente aux ench\u00e8res. J&rsquo;ai le sentiment d&rsquo;\u00eatre un client appr\u00e9ci\u00e9, et non un simple num\u00e9ro.&#x00a0;\u00bb<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"240\" height=\"180\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" class=\"attachment-large size-large lazyload\" alt=\"Gino Vleminckx and Mihail Laphsin\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 240px; --smush-placeholder-aspect-ratio: 240\/180;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Depuis le d\u00e9but de l&rsquo;ann\u00e9e, nous demandons \u00e0 nos clients de nous \u00e9valuer apr\u00e8s chaque achat \u00bb, explique Vleminckx.<\/h2>\n<p> Plus pr\u00e9cis\u00e9ment, nous leur demandons dans quelle mesure ils seraient susceptibles de recommander OPENLANE \u00e0 d&rsquo;autres personnes. Sur cette base, le Net Promotor Score est calcul\u00e9 (https:\/\/www.netpromoter.com\/), allant de -100 \u00e0 +100. Un score de 0 est consid\u00e9r\u00e9 comme moyen, un score sup\u00e9rieur \u00e0 50 est excellent. \u00ab Avec un r\u00e9sultat de 48, OPENLANE obtient d&rsquo;excellents r\u00e9sultats aupr\u00e8s d&rsquo;un public d&rsquo;acheteurs internationaux provenant de plus de 50 pays \u00bb, explique M. Vleminckx. <\/p>\n<h2>89 % sont satisfaits \u00e0 tr\u00e8s satisfaits<\/h2>\n<p> \u00ab 89% de nos clients sont satisfaits \u00e0 tr\u00e8s satisfaits, 59 % nous attribuent m\u00eame une note maximale de 9 ou 10\/10 \u00bb, poursuit M. Vleminckx. \u00ab Cela signifie que l&rsquo;exp\u00e9rience client n&rsquo;est pas encore optimale dans 11 % des ventes de v\u00e9hicules. Dans moins de la moiti\u00e9 des cas, c&rsquo;est li\u00e9 \u00e0 des dommages suppl\u00e9mentaires constat\u00e9s sur le v\u00e9hicule. Lorsque cela arrive, notre service client\u00e8le trouve une solution par le biais de notre politique de r\u00e9clamation. Elle comprend un certain nombre de lignes directrices fond\u00e9es sur notre longue exp\u00e9rience et sur les commentaires de nos clients. Ce chiffre doit bien s\u00fbr \u00eatre replac\u00e9 dans le contexte du secteur de la recommercialisation, o\u00f9 les dommages sont inh\u00e9rents \u00e0 l&rsquo;achat de v\u00e9hicules d&rsquo;occasion. <\/p>\n<h2>Du retour d&rsquo;information au nouveau service<\/h2>\n<p> Que fait OPENLANE lorsqu&rsquo;elle re\u00e7oit une moins bonne note ? \u00ab Pour un score de 7 sur 10 ou moins, nous assurons un suivi \u00e9troit, posons des questions suppl\u00e9mentaires et \u00e9laborons une solution appropri\u00e9e \u00bb, d\u00e9clare M. Vleminckx. \u00ab La m\u00e9thode syst\u00e9matique d\u00e9di\u00e9e \u00e0 la r\u00e9ception de retours d&rsquo;information a conduit cette ann\u00e9e au lancement de plusieurs nouveaux services. <\/p>\n<p style=\"text-align: justify;\">En cons\u00e9quence, nous avons lanc\u00e9 \u00ab Optimo \u00bb, un ensemble de 3 services qui comprend un d\u00e9lai de paiement, une inspection suppl\u00e9mentaire du v\u00e9hicule et un transport prioritaire vers le HUB. \u00ab Ultimo \u00bb s&rsquo;int\u00e8gre \u00e9galement \u00e0 cette liste. Avec Ultimo, le gagnant de l&rsquo;ench\u00e8re dispose de 5 minutes suppl\u00e9mentaires pour pr\u00e9senter sa meilleure et derni\u00e8re offre, afin d&rsquo;augmenter consid\u00e9rablement vos chances d&rsquo;attribution.&#x00a0;\u00bb<\/p>\n<p> Ces services et solutions constituent les mesures prises par l&rsquo;entreprise pour garantir la croissance continue de ses activit\u00e9s. OPENLANE a pour ambition d&rsquo;augmenter son volume de 2021 \u00e0 100 000 voitures vendues par an. <\/p>\n<h2>\u00c0 propos d&rsquo;OPENLANE<\/h2>\n<p> OPENLANE (OPENLANE) a \u00e9t\u00e9 fond\u00e9e en 2004 et, avec 5 succursales et 137 employ\u00e9s, elle est devenue un acteur majeur sur le march\u00e9 europ\u00e9en. La plateforme d&rsquo;ench\u00e8res automobiles en ligne vend des voitures en fin de contrat de location et des v\u00e9hicules provenant de concessionnaires automobiles et de propri\u00e9taires de flottes. Les v\u00e9hicules sont vendus \u00e0 des concessionnaires automobiles dans toute l&rsquo;Europe, en particulier en Europe centrale et de l&rsquo;Est. <\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Entreprise<\/strong><\/td>\n<td> <strong>OPENLANE<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Nombre d&#8217;employ\u00e9s<\/td>\n<td>137<\/td>\n<\/tr>\n<tr>\n<td>Nombre de voitures vendues<\/td>\n<td>42 000<\/td>\n<\/tr>\n<tr>\n<td>Top 5 des pays acheteurs<\/td>\n<td>Belgique, Pays-Bas, Allemagne, Italie, France<\/td>\n<\/tr>\n<tr>\n<td>Top 5 des pays vendeurs<\/td>\n<td> R\u00e9publique tch\u00e8que, Pologne, Roumanie, Hongrie, Slovaquie<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>OPENLANE, le site de vente aux ench\u00e8res en ligne pour le commerce automobile, mesure la satisfaction des clients pour chaque transaction depuis le d\u00e9but de 2017. Avec une note de satisfaction moyenne de 8,3\/10, la plateforme de vente aux ench\u00e8res de voitures est l&rsquo;une des meilleures du secteur.<\/p>\n","protected":false},"author":3,"featured_media":19210,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[181],"tags":[],"class_list":["post-43018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Une excellente satisfaction client\u00e8le avec OPENLANE. \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Une excellente satisfaction client\u00e8le avec OPENLANE.\" \/>\n<meta property=\"og:description\" content=\"OPENLANE, le site de vente aux ench\u00e8res en ligne pour le commerce automobile, mesure la satisfaction des clients pour chaque transaction depuis le d\u00e9but de 2017. Avec une note de satisfaction moyenne de 8,3\/10, la plateforme de vente aux ench\u00e8res de voitures est l&#039;une des meilleures du secteur.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:site_name\" content=\"OPENLANE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OPENLANE.Europe\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-04T03:18:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-03T13:22:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"240\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"marinka.kerryn\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OPENLANE_Europe\" \/>\n<meta name=\"twitter:site\" content=\"@OPENLANE_Europe\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"marinka.kerryn\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/\"},\"author\":{\"name\":\"marinka.kerryn\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/#\\\/schema\\\/person\\\/a5a247c6e485cca55450536940b70ddb\"},\"headline\":\"Une excellente satisfaction client\u00e8le avec OPENLANE.\",\"datePublished\":\"2021-05-04T03:18:18+00:00\",\"dateModified\":\"2024-12-03T13:22:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/\"},\"wordCount\":895,\"publisher\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/info.openlane.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\",\"articleSection\":[\"Actualit\u00e9s de l'entreprise\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/\",\"url\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/\",\"name\":\"Une excellente satisfaction client\u00e8le avec OPENLANE. \u2013 OPENLANE\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/info.openlane.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\",\"datePublished\":\"2021-05-04T03:18:18+00:00\",\"dateModified\":\"2024-12-03T13:22:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/#primaryimage\",\"url\":\"https:\\\/\\\/info.openlane.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\",\"contentUrl\":\"https:\\\/\\\/info.openlane.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\",\"width\":240,\"height\":180,\"caption\":\"|Gino Vleminckx et Mihail Laphsin\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/company-information\\\/blog\\\/company-news\\\/excellent-customer-satisfaction-at-adesa\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Une excellente satisfaction client\u00e8le avec OPENLANE.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/#website\",\"url\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/\",\"name\":\"OPENLANE\",\"description\":\"Online used car auction website\",\"publisher\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/#organization\",\"name\":\"OPENLANE\",\"url\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/info.openlane.eu\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/openlane-RGB-on-Wht.png\",\"contentUrl\":\"https:\\\/\\\/info.openlane.eu\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/openlane-RGB-on-Wht.png\",\"width\":615,\"height\":159,\"caption\":\"OPENLANE\"},\"image\":{\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/OPENLANE.Europe\",\"https:\\\/\\\/x.com\\\/OPENLANE_Europe\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/openlane-europe\",\"https:\\\/\\\/www.instagram.com\\\/openlane_europe\\\/\"],\"description\":\"Our purpose is to make used car wholesale easy so our customers can be more successful. We sell high-quality second-hand vehicles exclusively and directly to car dealers and traders. All cars come with quality car descriptions and inspections. Our digital marketplace is the fresh wave carrying the automotive industry into the digital age. We give car traders more opportunities, more flexibility and more freedom than can be found anywhere else. Our strong commitment to quality and service drives us to continuously improve our offerings to suit the industry\u2019s ever-evolving needs. We aim to be the best and we strive to help our customers do the same. With flexible, modular and end-to-end remarketing solutions, and customer service in more than 20 languages, we offer innovative, tech-driven solutions and services that help customers to buy and sell with ease across Europe.\",\"email\":\"info@openlane.eu\",\"telephone\":\"+32 (0)16 38 00 68\",\"legalName\":\"OPENLANE Europe NV\",\"vatID\":\"BE0867129223\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"201\",\"maxValue\":\"500\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/info.openlane.eu\\\/fr-fr\\\/#\\\/schema\\\/person\\\/a5a247c6e485cca55450536940b70ddb\",\"name\":\"marinka.kerryn\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Une excellente satisfaction client\u00e8le avec OPENLANE. \u2013 OPENLANE","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","og_locale":"fr_FR","og_type":"article","og_title":"Une excellente satisfaction client\u00e8le avec OPENLANE.","og_description":"OPENLANE, le site de vente aux ench\u00e8res en ligne pour le commerce automobile, mesure la satisfaction des clients pour chaque transaction depuis le d\u00e9but de 2017. Avec une note de satisfaction moyenne de 8,3\/10, la plateforme de vente aux ench\u00e8res de voitures est l'une des meilleures du secteur.","og_url":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","og_site_name":"OPENLANE","article_publisher":"https:\/\/www.facebook.com\/OPENLANE.Europe","article_published_time":"2021-05-04T03:18:18+00:00","article_modified_time":"2024-12-03T13:22:45+00:00","og_image":[{"width":240,"height":180,"url":"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg","type":"image\/jpeg"}],"author":"marinka.kerryn","twitter_card":"summary_large_image","twitter_creator":"@OPENLANE_Europe","twitter_site":"@OPENLANE_Europe","twitter_misc":{"\u00c9crit par":"marinka.kerryn","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/#article","isPartOf":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"author":{"name":"marinka.kerryn","@id":"https:\/\/info.openlane.eu\/fr-fr\/#\/schema\/person\/a5a247c6e485cca55450536940b70ddb"},"headline":"Une excellente satisfaction client\u00e8le avec OPENLANE.","datePublished":"2021-05-04T03:18:18+00:00","dateModified":"2024-12-03T13:22:45+00:00","mainEntityOfPage":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"wordCount":895,"publisher":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/#organization"},"image":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/#primaryimage"},"thumbnailUrl":"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg","articleSection":["Actualit\u00e9s de l'entreprise"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","url":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","name":"Une excellente satisfaction client\u00e8le avec OPENLANE. \u2013 OPENLANE","isPartOf":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/#primaryimage"},"image":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/#primaryimage"},"thumbnailUrl":"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg","datePublished":"2021-05-04T03:18:18+00:00","dateModified":"2024-12-03T13:22:45+00:00","breadcrumb":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/#primaryimage","url":"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg","contentUrl":"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg","width":240,"height":180,"caption":"|Gino Vleminckx et Mihail Laphsin"},{"@type":"BreadcrumbList","@id":"https:\/\/info.openlane.eu\/fr-fr\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/info.openlane.eu\/fr-fr\/"},{"@type":"ListItem","position":2,"name":"Une excellente satisfaction client\u00e8le avec OPENLANE."}]},{"@type":"WebSite","@id":"https:\/\/info.openlane.eu\/fr-fr\/#website","url":"https:\/\/info.openlane.eu\/fr-fr\/","name":"OPENLANE","description":"Online used car auction website","publisher":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/info.openlane.eu\/fr-fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/info.openlane.eu\/fr-fr\/#organization","name":"OPENLANE","url":"https:\/\/info.openlane.eu\/fr-fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/info.openlane.eu\/fr-fr\/#\/schema\/logo\/image\/","url":"https:\/\/info.openlane.eu\/wp-content\/uploads\/2025\/12\/openlane-RGB-on-Wht.png","contentUrl":"https:\/\/info.openlane.eu\/wp-content\/uploads\/2025\/12\/openlane-RGB-on-Wht.png","width":615,"height":159,"caption":"OPENLANE"},"image":{"@id":"https:\/\/info.openlane.eu\/fr-fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OPENLANE.Europe","https:\/\/x.com\/OPENLANE_Europe","https:\/\/www.linkedin.com\/company\/openlane-europe","https:\/\/www.instagram.com\/openlane_europe\/"],"description":"Our purpose is to make used car wholesale easy so our customers can be more successful. We sell high-quality second-hand vehicles exclusively and directly to car dealers and traders. All cars come with quality car descriptions and inspections. Our digital marketplace is the fresh wave carrying the automotive industry into the digital age. We give car traders more opportunities, more flexibility and more freedom than can be found anywhere else. Our strong commitment to quality and service drives us to continuously improve our offerings to suit the industry\u2019s ever-evolving needs. We aim to be the best and we strive to help our customers do the same. With flexible, modular and end-to-end remarketing solutions, and customer service in more than 20 languages, we offer innovative, tech-driven solutions and services that help customers to buy and sell with ease across Europe.","email":"info@openlane.eu","telephone":"+32 (0)16 38 00 68","legalName":"OPENLANE Europe NV","vatID":"BE0867129223","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"201","maxValue":"500"}},{"@type":"Person","@id":"https:\/\/info.openlane.eu\/fr-fr\/#\/schema\/person\/a5a247c6e485cca55450536940b70ddb","name":"marinka.kerryn"}]}},"_links":{"self":[{"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/posts\/43018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/comments?post=43018"}],"version-history":[{"count":1,"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/posts\/43018\/revisions"}],"predecessor-version":[{"id":43039,"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/posts\/43018\/revisions\/43039"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/media\/19210"}],"wp:attachment":[{"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/media?parent=43018"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/categories?post=43018"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/info.openlane.eu\/fr-fr\/wp-json\/wp\/v2\/tags?post=43018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}