{"id":27251,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"modified":"2024-12-03T14:25:07","modified_gmt":"2024-12-03T13:25:07","slug":"excellent-customer-satisfaction-at-adesa","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/hu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","title":{"rendered":"Kiv\u00e1l\u00f3 \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9g az OPENLANE-n\u00e1l."},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Kiv\u00e1l\u00f3 \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9g az OPENLANE-n\u00e1l.<\/h1>\n<p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 m\u00e1j 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Az OPENLANE, az aut\u00f3kereskedelem online aukci\u00f3s honlapja a 2017 indul\u00e1sa \u00f3ta m\u00e9ri az \u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9t minden egyes tranzakci\u00f3 eset\u00e9ben. A 8.3\/10 \u00e1tlagos el\u00e9gedetts\u00e9gi pontsz\u00e1m\u00e1val az aut\u00f3\u00e1rver\u00e9si platform az egyik legjobb az \u00e1gazatban.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Az \u00fcgyf\u00e9l az els\u0151<\/h2>\n<p> A m\u00faltban \u00e9v, az OPENLANE \u00faj strat\u00e9gi\u00e1t dolgozott ki, amelynek c\u00e9lja, hogy a v\u00e1s\u00e1rl\u00f3k ig\u00e9nyeit<span>&#x00a0;<\/span>jobban \u00f6sszehangolja a k\u00edn\u00e1lattal, \u00e9s n\u00f6velje az \u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9t az\u00e1ltal, hogy minden tranzakci\u00f3t gyorsabb\u00e1, egyszer\u0171bb\u00e9 \u00e9s probl\u00e9mamentesebb\u00e9 tesz. &#8222;T\u00e9nyleg mindent megtesz\u00fcnk, hogy \u00fcgyfeleink siker\u00e9t \u00e9s el\u00e9gedetts\u00e9g\u00e9t biztos\u00edtsuk. V\u00e9g\u00fcl is \u0151k az ok, ami\u00e9rt l\u00e9tez\u00fcnk&#8221; &#8211; mondja Gino Vleminckx, az OPENLANE CCO-ja. &#8222;Ez\u00e9rt az is logikus, hogy folyamatosan figyelemmel k\u00eds\u00e9rj\u00fck ezt az el\u00e9gedetts\u00e9get, \u00e9s dolgozunk a jav\u00edtand\u00f3 pontokon.&#8221; Mihail Lapshin a \u00c9sztorsz\u00e1g \u00fcdv\u00f6zli ezt a megk\u00f6zel\u00edt\u00e9st: &#8222;Az OPENLANE-val a 2012 \u00f3ta dolgozom egy\u00fctt, \u00e9s el\u00e9gedett \u00fcgyf\u00e9l vagyok. Minden V\u00e1s\u00e1rl\u00e1sok el\u00e9g z\u00f6kken\u0151mentesen m\u0171k\u00f6dik, \u00e9s ha b\u00e1rmilyen probl\u00e9ma mer\u00fcl fel, azt megoldj\u00e1k. Az OPENLANE folyamatosan l\u00e9p\u00e9seket tesz az aukci\u00f3s platform fejleszt\u00e9se \u00e9rdek\u00e9ben. \u00dagy \u00e9rzem, hogy itt \u00e9rt\u00e9kes \u00fcgyf\u00e9l vagyok, nem csak egy sz\u00e1m.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"240\" height=\"180\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" class=\"attachment-large size-large lazyload\" alt=\"Gino Vleminckx and Mihail Laphsin\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 240px; --smush-placeholder-aspect-ratio: 240\/180;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>A nemzetk\u00f6zi v\u00e1s\u00e1rl\u00f3k\u00f6z\u00f6ns\u00e9g aj\u00e1nl\u00e1sa<\/h2>\n<p> &#8222;Az \u00e9v eleje \u00f3ta arra k\u00e9rj\u00fck v\u00e1s\u00e1rl\u00f3inkat, hogy minden v\u00e1s\u00e1rl\u00e1s ut\u00e1n \u00e9rt\u00e9keljenek minket&#8221; &#8211; mondja a Vleminckx. Konkr\u00e9tan azt k\u00e9rdezz\u00fck, hogy milyen val\u00f3sz\u00edn\u0171s\u00e9ggel aj\u00e1nlan\u00e1k az OPENLANE-t m\u00e1soknak. Ez alapj\u00e1n kisz\u00e1m\u00edtj\u00e1k a Net Promotor Score-t (https:\/\/www.netpromoter.com\/), amely a -100 \u00e9s a +100 k\u00f6z\u00f6tt mozog. A 0 pontsz\u00e1m \u00e1tlagosnak, a 50 feletti pontsz\u00e1m pedig kiv\u00e1l\u00f3nak sz\u00e1m\u00edt. &#8222;A 48, az OPENLANE kiv\u00e1l\u00f3 eredm\u00e9nyt \u00e9rt el a t\u00f6bb mint 50 orsz\u00e1gb\u00f3l \u00e9rkez\u0151 nemzetk\u00f6zi v\u00e1s\u00e1rl\u00f3k\u00f6z\u00f6ns\u00e9g k\u00f6r\u00e9ben&#8221; &#8211; mondja Vleminckx. <\/p>\n<h2>89% el\u00e9gedett vagy nagyon el\u00e9gedett<\/h2>\n<p> &#8222;\u00dcgyfeleink 89%-a el\u00e9gedett vagy nagyon el\u00e9gedett, 59% m\u00e9g a 9 vagy 10\/10-es cs\u00facsot is megadta nek\u00fcnk&#8221; &#8211; folytatja Vleminckx. &#8222;Ez azt jelenti, hogy az \u00fcgyf\u00e9l\u00e9lm\u00e9ny m\u00e9g nem optim\u00e1lis a 11% weboldalon a j\u00e1rm\u0171\u00e9rt\u00e9kes\u00edt\u00e9s ter\u00e9n. Ennek kevesebb mint fele kapcsol\u00f3dik a j\u00e1rm\u0171v\u00f6n azonos\u00edtott tov\u00e1bbi k\u00e1rokhoz. Ezekben az esetekben \u00fcgyf\u00e9loszt\u00e1lyunk a k\u00e1rrendez\u00e9si politik\u00e1nkon kereszt\u00fcl tal\u00e1l megold\u00e1st. Sz\u00e1mos ir\u00e1nymutat\u00e1st tartalmaz, amelyek hossz\u00fa m\u00faltra visszatekint\u0151 tapasztalatainkon \u00e9s \u00fcgyfeleink visszajelz\u00e9sein alapulnak. Ezt a sz\u00e1madatot term\u00e9szetesen az \u00fajra\u00e9rt\u00e9kes\u00edt\u00e9si \u00e1gazat \u00f6sszef\u00fcgg\u00e9s\u00e9ben kell vizsg\u00e1lni, ahol a k\u00e1r a haszn\u00e1lt j\u00e1rm\u0171vek v\u00e1s\u00e1rl\u00e1s\u00e1nak velej\u00e1r\u00f3ja. <\/p>\n<h2>A visszajelz\u00e9st\u0151l az \u00faj szolg\u00e1ltat\u00e1sig<\/h2>\n<p> Mit tesz az OPENLANE, ha alacsonyabb pontsz\u00e1mot kap? &#8222;Ha a 7 a 10 vagy ann\u00e1l kevesebb pontsz\u00e1mot kap, szorosan nyomon k\u00f6vetj\u00fck, tov\u00e1bbi k\u00e9rd\u00e9seket tesz\u00fcnk fel, \u00e9s megfelel\u0151 megold\u00e1st dolgozunk ki&#8221; &#8211; mondja Vleminckx. &#8222;A visszajelz\u00e9sek szisztematikus fogad\u00e1si m\u00f3dszere a \u00e9v t\u00f6bb \u00faj Szolg\u00e1ltat\u00e1sok elind\u00edt\u00e1s\u00e1hoz vezetett. <\/p>\n<p style=\"text-align: justify;\">Ennek eredm\u00e9nyek\u00e9ppen elind\u00edtottuk a &#8222;Optimo&#8221;, a 3 Szolg\u00e1ltat\u00e1sok csomagot, amely fizet\u00e9si halad\u00e9kot, extra j\u00e1rm\u0171vizsg\u00e1latot \u00e9s els\u0151bbs\u00e9gi sz\u00e1ll\u00edt\u00e1st tartalmaz a Telephely c\u00edmre. Az &#8222;Ultimo&#8221; is beleillik ebbe a list\u00e1ba. Az Ultimo seg\u00edts\u00e9g\u00e9vel az \u00e1rver\u00e9s nyertese tov\u00e1bbi 5 percet kap arra, hogy megadja legjobb \u00e9s utols\u00f3 aj\u00e1nlat\u00e1t, \u00edgy dr\u00e1maian megn\u00f6veli az \u00d6n megb\u00edz\u00e1si es\u00e9lyeit.&#8221;<\/p>\n<p> Ezek a Szolg\u00e1ltat\u00e1sok \u00e9s megold\u00e1sok a v\u00e1llalat \u00e1ltal az \u00fczleti tev\u00e9kenys\u00e9g folyamatos n\u00f6veked\u00e9s\u00e9nek biztos\u00edt\u00e1sa \u00e9rdek\u00e9ben tett l\u00e9p\u00e9sek jav\u00e1t szolg\u00e1lj\u00e1k. Az OPENLANE c\u00e9lja, hogy n\u00f6velje volumen\u00e9t 2021 100.000 eladott aut\u00f3kra \u00e9v. <\/p>\n<h2>Az OPENLANE-r\u00f3l Az<\/h2>\n<p> OPENLANE-t (OPENLANE) a 2004 oldalon alap\u00edtott\u00e1k, \u00e9s m\u00e1ra a 5 fi\u00f3kjaival \u00e9s a 137 munkat\u00e1rsaival az eur\u00f3pai piac egyik meghat\u00e1roz\u00f3 szerepl\u0151j\u00e9v\u00e9 n\u0151tte ki mag\u00e1t. A Internetes aut\u00f3 \u00e1rver\u00e9s platformon a szerz\u0151d\u00e9s v\u00e9g\u00e9n l\u00e9v\u0151 l\u00edzingaut\u00f3kat \u00e9s az aut\u00f3keresked\u0151kt\u0151l \u00e9s flottatulajdonosokt\u00f3l sz\u00e1rmaz\u00f3 j\u00e1rm\u0171veket \u00e9rt\u00e9kes\u00edtik. A j\u00e1rm\u0171veket az aut\u00f3keresked\u0151k sz\u00e1m\u00e1ra \u00e9rt\u00e9kes\u00edtik a Eur\u00f3pa, k\u00fcl\u00f6n\u00f6sen a k\u00f6z\u00e9p- \u00e9s kelet-eur\u00f3pai Eur\u00f3pa. <\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>C\u00e9g<\/strong><\/td>\n<td> <strong>OPENLANE Alkalmazottak<\/strong><\/td>\n<\/tr>\n<tr>\n<td>sz\u00e1ma<\/td>\n<td>137 Eladott aut\u00f3k<\/td>\n<\/tr>\n<tr>\n<td>sz\u00e1ma<\/td>\n<td>42.000<\/td>\n<\/tr>\n<tr>\n<td>Top 5 beszerz\u00e9si orsz\u00e1gok<\/td>\n<td>Belgium, a Hollandia N\u00e9metorsz\u00e1g Olaszorsz\u00e1g Franciaorsz\u00e1g<\/td>\n<\/tr>\n<tr>\n<td>Top 5 \u00e9rt\u00e9kes\u00edt\u00e9si orsz\u00e1gok<\/td>\n<td>Cseh K\u00f6zt\u00e1rsas\u00e1g Lengyelorsz\u00e1g Rom\u00e1nia Magyarorsz\u00e1g Szlov\u00e1kia<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Az OPENLANE, az aut\u00f3kereskedelem online aukci\u00f3s honlapja a 2017 indul\u00e1sa \u00f3ta m\u00e9ri az \u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9t minden egyes tranzakci\u00f3 eset\u00e9ben. A 8.3\/10 \u00e1tlagos el\u00e9gedetts\u00e9gi pontsz\u00e1m\u00e1val az aut\u00f3\u00e1rver\u00e9si platform az egyik legjobb az \u00e1gazatban.<\/p>\n","protected":false},"author":3,"featured_media":19213,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-27251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kiv\u00e1l\u00f3 \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9g az OPENLANE-n\u00e1l. \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/hu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kiv\u00e1l\u00f3 \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9g az OPENLANE-n\u00e1l.\" \/>\n<meta property=\"og:description\" content=\"Az OPENLANE, az aut\u00f3kereskedelem online aukci\u00f3s honlapja a 2017 indul\u00e1sa \u00f3ta m\u00e9ri az \u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9t minden egyes tranzakci\u00f3 eset\u00e9ben. A 8.3\/10 \u00e1tlagos el\u00e9gedetts\u00e9gi pontsz\u00e1m\u00e1val az aut\u00f3\u00e1rver\u00e9si platform az egyik legjobb az \u00e1gazatban.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.openlane.eu\/hu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:site_name\" content=\"OPENLANE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OPENLANE.Europe\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-04T03:18:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-03T13:25:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"240\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" 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