{"id":41436,"date":"2024-07-12T04:24:20","date_gmt":"2024-07-12T02:24:20","guid":{"rendered":"https:\/\/info.openlane.eu\/faq\/"},"modified":"2025-09-09T16:33:40","modified_gmt":"2025-09-09T14:33:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/info.openlane.eu\/it\/help\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"g-breadcrumbs\"><div class=\"g-breadcrumbs-item\"><a href=\"https:\/\/info.openlane.eu\/it\/\" title=\"Centro informazioni\">Centro informazioni<\/a><\/div><div class=\"g-breadcrumbs-separator\">\/<\/div><\/div>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>FAQ<\/h1>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\">\n<form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/info.openlane.eu\/it\/search\/\">\n    <label>\n        <input type=\"search\" class=\"search-field\" placeholder=\"Che cosa sta cercando?\" name=\"_keyword\" value=\"\" data-rlvlive=\"true\" data-rlvparentel=\"#rlvlive\" data-rlvconfig=\"default\" required minlength=\"3\">\n    <\/label>\n    <button type=\"submit\" class=\"search-submit\"><i class=\"fas fa-search\"><\/i><\/button>\n    <div id=\"rlvlive\"><\/div>\n<\/form>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"filter filter--faq\"><div class=\"w-grid-list\"><div class=\"w-grid-item\"><div class=\"w-grid-item-h\"><div class=\"post_title\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/\" class=\"\">Per gli acquirenti<\/a><\/div><\/div><\/div><div class=\"w-grid-item\"><div class=\"w-grid-item-h\"><div class=\"post_title\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-sellers\/\" class=\"\">Per i venditori<\/a><\/div><\/div><\/div><\/div><\/div><script>jQuery('.filter .w-grid-item').first().find('.post_title a').addClass('active');<\/script><div class=\"w-separator size_medium\"><\/div><div class=\"w-grid type_grid layout_3040 grid--faq cols_2\" id=\"us_grid_1\" style=\"--gap:0.5rem;\"><style>@media (max-width:767px){#us_grid_1 .w-grid-list{margin:0}#us_grid_1 .w-grid-item{width:100%;padding:0;margin-bottom:1rem}#us_grid_1 .w-grid-item .w-vwrapper>*:not(:last-child){margin-bottom:0.3rem;}}.layout_3040 .w-grid-item-h{}.layout_3040 .usg_hwrapper_1{border-radius:0.5rem!important;padding:1rem!important;background:#ffffff!important;border:1px solid #E3E3E3!important}.layout_3040 .usg_vwrapper_1{width:calc(100% - 80px)!important}.layout_3040 .usg_post_custom_field_1{width:80px!important}@media (min-width:1025px) and (max-width:1380px){.layout_3040 .usg_vwrapper_1{width:calc(100% - 80px)!important}.layout_3040 .usg_post_custom_field_1{width:80px!important}}@media (min-width:768px) and (max-width:1024px){.layout_3040 .usg_vwrapper_1{width:calc(100% - 80px)!important}.layout_3040 .usg_post_custom_field_1{width:80px!important}}@media (max-width:767px){.layout_3040 .usg_vwrapper_1{width:calc(100% - 60px)!important}.layout_3040 .usg_post_custom_field_1{width:60px!important}}<\/style><div class=\"w-grid-list\"><div class=\"w-grid-item term-487\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/registration\/\" class=\"w-grid-item-anchor\" aria-label=\"1. Registrazione\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/registration.png\" alt=\"FAQ - Buyers - Registration\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">1. Registrazione<\/h5><div class=\"little_description\">Iniziare a lavorare facilmente con OPENLANE! Il nostro processo di registrazione \u00e8 stato progettato per essere rapido e semplice, in modo che possiate iniziare a esplorare il nostro mercato senza indugio.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/registration\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-488\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/login-account\/\" class=\"w-grid-item-anchor\" aria-label=\"2. Login &amp; Account\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/login-and-account-1.png\" alt=\"\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">2. Login &amp; Account<\/h5><div class=\"little_description\">Scoprite in questa sezione tutto quello che c'\u00e8 da sapere sull'accesso e la gestione del vostro account su OPENLANE.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/login-account\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-489\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/auction-process\/\" class=\"w-grid-item-anchor\" aria-label=\"3. Processo d'asta\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/buy.png\" alt=\"FAQ - Auction process\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">3. Processo d'asta<\/h5><div class=\"little_description\">Capire ogni fase della partecipazione a un'asta su OPENLANE, dall'inserimento delle offerte a ci\u00f2 che accade una volta terminata l'asta.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/auction-process\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-490\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/negotiation\/\" class=\"w-grid-item-anchor\" aria-label=\"4. Negoziazione\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/negotiation.png\" alt=\"FAQ - \" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">4. Negoziazione<\/h5><div class=\"little_description\">Scoprite come le nostre capacit\u00e0 di negoziazione possono aiutarvi ad aumentare il successo delle vostre aste e a rendere pi\u00f9 facile concludere pi\u00f9 affari!<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/negotiation\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-491\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/car-description\/\" class=\"w-grid-item-anchor\" aria-label=\"5. Descrizione dell'auto\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/Group-43.png\" alt=\"FAQ - Car description\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">5. Descrizione dell'auto<\/h5><div class=\"little_description\">Trova le risposte alle tue domande relative alle descrizioni delle auto, comprese le informazioni e le immagini dei danni, i dettagli sulla manutenzione e altro ancora.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/car-description\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-492\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/cost-payments\/\" class=\"w-grid-item-anchor\" aria-label=\"6. Costi e pagamenti (multivaluta)\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/costs-and-payments-v2.png\" alt=\"FAQ - Costs and payments\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">6. Costi e pagamenti (multivaluta)<\/h5><div class=\"little_description\">Navigate facilmente tra i costi e i pagamenti con le informazioni giuste, tra cui le commissioni d'asta, i termini di pagamento e altro ancora.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/cost-payments\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-493\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/transport-pick-up-process\/\" class=\"w-grid-item-anchor\" aria-label=\"7. Processo di trasporto e ritiro\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/transport-and-pickup-process.png\" alt=\"FAQ - Transport and pickup process\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">7. Processo di trasporto e ritiro<\/h5><div class=\"little_description\">Dovete organizzare un trasporto o ritirare un veicolo? Ottenete tutte le informazioni essenziali per gestire la logistica senza problemi.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/transport-pick-up-process\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-494\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/transport-pick-up-documents\/\" class=\"w-grid-item-anchor\" aria-label=\"8. Documenti di trasporto e ritiro\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/transport-and-pickup-documents-1.png\" alt=\"FAQ - \" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">8. Documenti di trasporto e ritiro<\/h5><div class=\"little_description\">Preparate i documenti giusti per il trasporto e il ritiro, perch\u00e9 sono fondamentali per un'esperienza senza intoppi.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/transport-pick-up-documents\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-495\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/car-documents-and-other-related-documents\/\" class=\"w-grid-item-anchor\" aria-label=\"9. Documenti dell'auto e altri documenti correlati\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/car-documents-and-other-docs.png\" alt=\"FAQ - Car documents and other docs\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">9. Documenti dell'auto e altri documenti correlati<\/h5><div class=\"little_description\">Scoprite quali documenti sono essenziali durante il processo di acquisto. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/car-documents-and-other-related-documents\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-2416\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/referral-program\/\" class=\"w-grid-item-anchor\" aria-label=\"10. Programma di referral\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2025\/09\/seller-score-v1@2x.svg\" alt=\"\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">10. Programma di referral<\/h5><div class=\"little_description\">Scopri come funziona il Programma di Referral Acquirenti e sblocca ricompense per ogni referral di successo.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/referral-program\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-1157\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/prevenire-le-truffe\/\" class=\"w-grid-item-anchor\" aria-label=\"11. Prevenire le truffe\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/scam-2.png\" alt=\"FAQ - Scam\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">11. Prevenire le truffe<\/h5><div class=\"little_description\">La tua sicurezza \u00e8 importante. OPENLANE mette al primo posto la sicurezza contro le truffe che mirano a colpirti. Anticipa i tentativi di phishing e proteggi i tuoi dati.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/category\/for-buyers\/prevenire-le-truffe\/\"><span class=\"w-btn-label\">Per saperne di pi\u00f9<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><IfSoTrigger tid='72037' class=''  style='display:inline-block;'><\/IfSoTrigger>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_d8047545 via_grid cols_2-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;--laptops-columns-gap:3rem;--tablets-columns-gap:3rem;--mobiles-columns-gap:1rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_eecd5a9b\"><div class=\"wpb_wrapper\"><h5>Non trovi quello che stai cercando?<\/h5>\n<p>Utilizza l&#8217;assistente di auto-aiuto.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_middle wrap align_right\" style=\"--hwrapper-gap:1rem\"><div class=\"w-btn-wrapper default_align_right laptops_align_right tablets_align_right mobiles_align_justify\"><a class=\"w-btn us-btn-style_1\" target=\"_blank\" href=\"https:\/\/info.openlane.eu\/it\/help\/\"><span class=\"w-btn-label\">Auto-aiuto<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Descrizione<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":41435,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-41436","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ: trova le risposte a tutte le sue domande da acquirente | OPENLANE<\/title>\n<meta name=\"description\" content=\"Hai domande? La nostra pagina delle FAQ (Frequently Asked Questions) fornisce risposte chiare alle domande pi\u00f9 comuni sui nostri servizi, le nostre politiche e altro ancora. Riceva l&#039;assistenza di cui ha bisogno oggi stesso!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/it\/help\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Hai domande? La nostra pagina delle FAQ (Frequently Asked Questions) fornisce risposte chiare alle domande pi\u00f9 comuni sui nostri servizi, le nostre politiche e altro ancora. 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