{"id":25579,"date":"2024-07-09T08:30:34","date_gmt":"2024-07-09T06:30:34","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/2-6-hoe-kan-ik-de-klantenservice-bereiken\/"},"modified":"2024-12-30T04:45:01","modified_gmt":"2024-12-30T03:45:01","slug":"how-can-i-call-customer-service","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/nl-be\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/","title":{"rendered":"2.6 Hoe kan ik de klantenservice bereiken?"},"content":{"rendered":"

Bij OPENLANE staan we klaar om je te helpen.<\/span><\/p>\n

1. Onze meertalige chatbot is altijd beschikbaar <\/strong>voor directe ondersteuning. Als de chatbot je vraag niet kan beantwoorden, kun je tijdens kantooruren (van 8.00 tot 19.00 uur CET) via Live Chat contact opnemen met een medewerker van de klantenservice. Voor vragen buiten kantooruren kun je een case openen<\/strong>.<\/p>\n

Vergeet niet in te loggen op onze website om toegang te krijgen tot de chatbot. Klik op het chatpictogram rechtsonder op de startpagina om een chat te starten.\u00a0\u00a0\u00a0
\n<\/strong><\/p>\n

2. <\/strong>Je kunt onze pagina met veelgestelde vragen<\/a> of de Zelf-Hulp Assistent gebruiken voor snelle antwoorden op allerlei klantenvragen. <\/span><\/p>\n

3.\u00a0E-mail ons.<\/strong> <\/span>Kun je het antwoord niet vinden in onze FAQ? Stuur ons een e-mail<\/a>.<\/strong> Ons klantenserviceteam reageert binnen 24 uur.<\/p>\n

4. Als je een speciaal accountteam hebt, kun je inloggen op “Mijn account” om de contactgegevens van jouw team te bekijken.
\n<\/strong><\/p>\n

Let op<\/span>:<\/span><\/strong> <\/span>Van de bedrijfseigenaar (hoofdaccounthouder) wordt verwacht dat hij of zij het centrale contactpunt is voor alle bieders op het account. Onze klantenservice-agenten mogen alleen informatie over auto’s rechtstreeks verstrekken aan de hoofdaccounthouder. Om verwarring te voorkomen, vragen we je ervoor te zorgen dat het telefoonnummer waarmee je belt of het e-mailadres waarmee je contact opneemt, overeenkomt met de gegevens die we voor jouw bedrijf hebben geregistreerd.<\/p>\n","protected":false},"excerpt":{"rendered":"

Bij OPENLANE staan we klaar om je te helpen. 1. Onze meertalige chatbot is altijd beschikbaar voor directe ondersteuning. Als de chatbot je vraag niet kan beantwoorden, kun je tijdens kantooruren (van 8.00 tot 19.00 uur CET) via Live Chat contact opnemen met een medewerker van de klantenservice. Voor vragen buiten kantooruren kun je een…<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[629,631],"class_list":["post-25579","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"\n2.6 Hoe kan ik de klantenservice bereiken? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/nl-be\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"nl_BE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.6 Hoe kan ik de klantenservice bereiken?\" \/>\n<meta property=\"og:description\" content=\"Bij OPENLANE staan we klaar om je te helpen. 1. 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