{"id":41591,"date":"2024-07-12T04:24:13","date_gmt":"2024-07-12T02:24:13","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/"},"modified":"2025-12-02T15:56:36","modified_gmt":"2025-12-02T14:56:36","slug":"help","status":"publish","type":"page","link":"https:\/\/info.openlane.eu\/nl-be\/help\/","title":{"rendered":"Hulp"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_19737bc8 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"g-breadcrumbs\"><div class=\"g-breadcrumbs-item\"><a href=\"https:\/\/info.openlane.eu\/nl-be\/\" title=\"Infocentrum\">Infocentrum<\/a><\/div><div class=\"g-breadcrumbs-separator\">\/<\/div><\/div>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Hulp<\/h1>\n<p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW139439412 BCX0\"><\/span>Welkom bij onze helpsectie! Of je nu op zoek bent naar antwoorden of meer wilt ontdekken over onze producten en diensten, deze pagina is speciaal ontworpen om je snel en eenvoudig verder te helpen. Blader door de onderwerpen of gebruik het zoekvak voor een optimale ervaring!<\/p>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\">\n<form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/info.openlane.eu\/nl-be\/search\/\">\n    <label>\n        <input type=\"search\" class=\"search-field\" placeholder=\"Waar bent u naar op zoek?\" name=\"_keyword\" value=\"\" data-rlvlive=\"true\" data-rlvparentel=\"#rlvlive\" data-rlvconfig=\"default\" required minlength=\"3\">\n    <\/label>\n    <button type=\"submit\" class=\"search-submit\"><i class=\"fas fa-search\"><\/i><\/button>\n    <div id=\"rlvlive\"><\/div>\n<\/form>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-contact-4.svg\" class=\"attachment-large size-large lazyload\" alt=\"Contact\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Contact<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW58545961 BCX0\"> <span class=\"NormalTextRun SCXW58545961 BCX0\"><\/span><\/span>Krijg hulp bij vragen, feedback of verzoeken die je hebt.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/nl-be\/help\/contact\/\"><span class=\"w-btn-label\">Lees meer<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/nl-be\/help\/ask-us\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Link\"><\/a><\/div><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-faq-1.svg\" class=\"attachment-large size-large lazyload\" alt=\"FAQ\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>FAQ<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Vind antwoorden op de vaakst gestelde vragen over onze producten en diensten.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/nl-be\/help\/faq\/\"><span class=\"w-btn-label\">Lees meer<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/nl-be\/help\/faq\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Link\"><\/a><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-closing-days.svg\" class=\"attachment-large size-large lazyload\" alt=\"Closing days and delays\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Sluitingsdagen en vertragingen<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"none\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW80919171 BCX0\"> <span class=\"NormalTextRun SCXW80919171 BCX0\"><\/span><\/span>Vind updates over sluitingsdagen van kantoren en hubs, evenals mogelijke vertragingen in het transport.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/nl-be\/help\/closing-days-and-delays\/\"><span class=\"w-btn-label\">Lees meer<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/nl-be\/help\/closing-days-and-delays\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Link\"><\/a><\/div><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-movies-1.svg\" class=\"attachment-large size-large lazyload\" alt=\"Instruction videos\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Instructievideo&#8217;s<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Leer in je eigen tempo met onze instructievideo&#8217;s. Deze bieden duidelijke begeleiding bij het eenvoudig kopen en verkopen van voertuigen via OPENLANE.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/nl-be\/help\/videos\/\"><span class=\"w-btn-label\">Lees meer<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/nl-be\/help\/videos\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Link\"><\/a><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-newsletters-4.svg\" class=\"attachment-large size-large lazyload\" alt=\"Newsletters\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Nieuwsbrieven<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW104468418 BCX0\"> <span class=\"NormalTextRun SCXW104468418 BCX0\"><\/span><span class=\"NormalTextRun SCXW104468418 BCX0\">Blader door <\/span><span class=\"NormalTextRun SCXW104468418 BCX0\">eerdere<\/span><span class=\"NormalTextRun SCXW104468418 BCX0\"> edities <\/span><span class=\"NormalTextRun SCXW104468418 BCX0\">van<\/span><span class=\"NormalTextRun SCXW104468418 BCX0\"><\/span> <span class=\"NormalTextRun SCXW104468418 BCX0\">nieuwsbrieven <\/span><span class=\"NormalTextRun SCXW104468418 BCX0\">en blijf <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW104468418 BCX0\">op de hoogte<\/span><span class=\"NormalTextRun SCXW104468418 BCX0\"> van het laatste nieuws, inzichten en speciale aankondigingen.<\/span><\/span><span class=\"EOP SCXW104468418 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/nl-be\/help\/newsletters\/\"><span class=\"w-btn-label\">Lees meer<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/nl-be\/help\/newsletters\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Link\"><\/a><\/div><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-releases.svg\" class=\"attachment-large size-large lazyload\" alt=\"Releases\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Updates<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW213327118 BCX0\"> <span class=\"NormalTextRun SCXW213327118 BCX0\"><\/span><\/span>Ontdek onze nieuwste verbeteringen die onze marktplaats sneller, eenvoudiger en gebruiksvriendelijker maken.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/nl-be\/help\/releases-for-buyers\/\"><span class=\"w-btn-label\">Lees meer<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/nl-be\/help\/releases-for-buyers\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Link\"><\/a><\/div><\/div><div class=\"w-separator size_medium\"><\/div><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_d8047545 via_grid cols_2-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;--laptops-columns-gap:3rem;--tablets-columns-gap:3rem;--mobiles-columns-gap:1rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_eecd5a9b\"><div class=\"wpb_wrapper\"><h5>Vragen?<\/h5>\n<p>Stel ze aan onze chatbot of gebruik de Zelf-hulp.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_middle wrap align_right\" style=\"--hwrapper-gap:1rem\"><div class=\"w-btn-wrapper default_align_right laptops_align_right tablets_align_right mobiles_align_justify\"><a class=\"w-btn us-btn-style_3\" target=\"_blank\" href=\"https:\/\/www.openlane.eu\/nl-be\/home#chat\"><span class=\"w-btn-label\">Log in als bedrijfseigenaar en chat<\/span><\/a><\/div><div class=\"w-btn-wrapper default_align_right laptops_align_right tablets_align_right mobiles_align_justify\"><a class=\"w-btn us-btn-style_1\" target=\"_blank\" href=\"https:\/\/info.openlane.eu\/nl-be\/help\/\"><span class=\"w-btn-label\">Zelf-hulp<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><IfSoTrigger tid='72037' class=''  style='display:inline-block;'><\/IfSoTrigger>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Welkom bij onze helpsectie! Of je nu op zoek bent naar antwoorden of meer wilt ontdekken over onze producten en diensten, deze pagina is speciaal ontworpen om je snel en eenvoudig verder te helpen. Blader door de onderwerpen of gebruik het zoekvak voor een optimale ervaring!<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-41591","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpcentrum - Contact, veelgestelde vragen, instructiefilmpjes en meer &#8211; OPENLANE<\/title>\n<meta name=\"description\" content=\"Bezoek ons Helpcentrum voor gemakkelijke toegang tot contactinformatie, veelgestelde vragen, sluitingsdagen, instructievideo&#039;s, nieuwsbrieven en de nieuwste releases. 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