{"id":25696,"date":"2024-07-09T08:32:11","date_gmt":"2024-07-09T06:32:11","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/3-8-hoe-dien-ik-een-klacht-in\/"},"modified":"2024-12-04T09:08:32","modified_gmt":"2024-12-04T08:08:32","slug":"3-8-how-do-i-make-a-complaint","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/nl-nl\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/","title":{"rendered":"3.8 Hoe dien ik een klacht in?"},"content":{"rendered":"<p><span>Voldeed de staat van het voertuig of de service die u kreeg niet aan uw verwachtingen? We willen het weten! Wij hebben procedures ingesteld om ervoor te zorgen dat uw claim eerlijk en snel wordt behandeld.<\/span><\/p>\n<p><span>Lees ons schadebeleid. Het bevat gedetailleerde informatie over hoe wij klachten behandelen. Het bevat ook een lijst met onderdelen die uitgesloten zijn. <\/span><\/p>\n<p><span>U kunt ons schadebeleid vinden in &#8220;Mijn account&#8221; onder &#8220;Claims&#8221;.<\/span> <span>Als uw klacht onder ons schadebeleid valt, kunt u uw claim direct indienen in &#8220;Mijn claims&#8221;:<\/span><\/p>\n<ul>\n<li><span>Selecteer &#8220;Claims&#8221;.<\/span> <span><\/span><\/li>\n<li><span>Selecteer &#8220;Een nieuwe claim indienen&#8221;.<\/span> <span><\/span><\/li>\n<li><span>Selecteer het juiste voertuig.<\/span> <span><\/span><\/li>\n<li>Voer de claimgegevens in<span> en voeg eventuele extra afbeeldingen\/video&#8217;s of documenten toe die uw claim ondersteunen.<\/span><\/li>\n<\/ul>\n<p><span>Als u uw voertuig niet kunt vinden in de sectie &#8216;claims&#8217;, stuur uw claim en eventuele aanvullende ondersteunende documenten\/video&#8217;s\/afbeeldingen dan rechtstreeks naar <\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a>.<\/p>\n<p><span>Onze schadeafdeling zal uw claim analyseren en controleren of uw claim geldig is op basis van onze\u00a0<\/span><a href=\"\/nl-nl?page_id=3620\"><span>algemene voorwaarden<\/span><\/a><span>. U wordt rechtstreeks per e-mail op de hoogte gebracht via\u00a0<\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a><span>.<\/span><\/p>\n<p><span>U hebt vijf dagen om de uitkomst te accepteren. Als uw bankgegevens nodig zijn, zullen wij u vragen om deze binnen deze vijf dagen te verstrekken.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voldeed de staat van het voertuig of de service die u kreeg niet aan uw verwachtingen? We willen het weten! Wij hebben procedures ingesteld om ervoor te zorgen dat uw claim eerlijk en snel wordt behandeld. Lees ons schadebeleid. Het bevat gedetailleerde informatie over hoe wij klachten behandelen. Het bevat ook een lijst met onderdelen&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[828,832],"class_list":["post-25696","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-auction-process"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3.8 Hoe dien ik een klacht in? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/nl-nl\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3.8 Hoe dien ik een klacht in?\" \/>\n<meta property=\"og:description\" content=\"Voldeed de staat van het voertuig of de service die u kreeg niet aan uw verwachtingen? 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