{"id":27798,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"modified":"2024-12-03T14:25:10","modified_gmt":"2024-12-03T13:25:10","slug":"excellent-customer-satisfaction-at-adesa","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/pl\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","title":{"rendered":"Doskona\u0142a satysfakcja klienta w OPENLANE."},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Doskona\u0142a satysfakcja klienta w OPENLANE.<\/h1>\n<p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 maj 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>OPENLANE, internetowy serwis aukcyjny dla handlu samochodami, mierzy zadowolenie klient\u00f3w z ka\u017cdej transakcji od pocz\u0105tku istnienia 2017. Ze \u015brednim wynikiem satysfakcji na poziomie 8.3\/10, platforma aukcji samochodowych jest jedn\u0105 z najlepszych w bran\u017cy.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Klient na pierwszym miejscu<\/h2>\n<p> W zesz\u0142ym roku Rok, OPENLANE opracowa\u0142o now\u0105 strategi\u0119 maj\u0105c\u0105 na celu<span>&#x00a0;<\/span>lepsze dostosowanie wymaga\u0144 kupuj\u0105cych do ich oferty i zwi\u0119kszenie satysfakcji klient\u00f3w poprzez przyspieszenie, u\u0142atwienie i uproszczenie wszystkich transakcji. &#8222;Naprawd\u0119 robimy wszystko, aby zapewni\u0107 naszym klientom sukces i satysfakcj\u0119. W ko\u0144cu to dzi\u0119ki nim istniejemy&#8221;, m\u00f3wi Gino Vleminckx, CCO w OPENLANE. &#8222;Logiczne jest zatem, \u017ce stale monitorujemy to zadowolenie i pracujemy nad punktami wymagaj\u0105cymi poprawy&#8221;. Mihail Lapshin z Estonia z zadowoleniem przyjmuje takie podej\u015bcie: &#8222;Wsp\u00f3\u0142pracuj\u0119 z OPENLANE od 2012 i jestem zadowolonym klientem. Wszystkie Zakupy przebiegaj\u0105 do\u015b\u0107 sprawnie, a je\u015bli s\u0105 jakie\u015b problemy, s\u0105 one rozwi\u0105zywane. OPENLANE stale podejmuje kroki w celu ulepszenia platformy aukcyjnej. Czuj\u0119, \u017ce jestem tutaj cenionym klientem, a nie tylko numerem.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"240\" height=\"180\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" class=\"attachment-large size-large lazyload\" alt=\"Gino Vleminckx and Mihail Laphsin\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 240px; --smush-placeholder-aspect-ratio: 240\/180;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2><\/h2>\n<p>&#8222;Od pocz\u0105tku istnienia tej strony Rok prosimy naszych klient\u00f3w, aby oceniali nas po ka\u017cdym zakupie&#8221;, m\u00f3wi Vleminckx. W szczeg\u00f3lno\u015bci pytamy, jak prawdopodobne jest, \u017ce polec\u0105 OPENLANE innym. Na tej podstawie obliczany jest Net Promotor Score (https:\/\/www.netpromoter.com\/), przechodz\u0105c od -100 do +100. Wynik 0 oznaczany jest jako \u015bredni, a wynik powy\u017cej 50 jako doskona\u0142y. &#8222;Z wynikiem 48, OPENLANE uzyska\u0142o doskona\u0142e wyniki w\u015br\u00f3d mi\u0119dzynarodowej publiczno\u015bci kupuj\u0105cej z ponad 50 kraj\u00f3w&#8221;, m\u00f3wi Vleminckx. <\/p>\n<h2>89 % s\u0105 zadowoleni lub bardzo zadowoleni<\/h2>\n<p> &#8222;89% naszych klient\u00f3w jest zadowolonych lub bardzo zadowolonych, 59 % przyznaje nam nawet najwy\u017csz\u0105 ocen\u0119 9 lub 10\/10&#8221;, kontynuuje Vleminckx. &#8222;Oznacza to, \u017ce do\u015bwiadczenie klienta nie jest jeszcze optymalne w 11 % sprzeda\u017cy pojazd\u00f3w. Mniej ni\u017c po\u0142owa tej kwoty jest zwi\u0105zana z dodatkowymi uszkodzeniami pojazdu. W takich przypadkach nasz dzia\u0142 obs\u0142ugi klienta znajduje rozwi\u0105zanie za po\u015brednictwem naszej polityki reklamacyjnej. Zawiera on szereg wytycznych opartych na naszych wieloletnich osi\u0105gni\u0119ciach i opiniach klient\u00f3w. Liczb\u0119 t\u0119 nale\u017cy oczywi\u015bcie rozpatrywa\u0107 w kontek\u015bcie sektora remarketingu, w kt\u00f3rym uszkodzenia s\u0105 nieod\u0142\u0105cznym elementem zakupu pojazd\u00f3w u\u017cywanych. <\/p>\n<h2>Od informacji zwrotnej do nowej us\u0142ugi<\/h2>\n<p> Co robi OPENLANE, gdy otrzymuje ni\u017csz\u0105 ocen\u0119? &#8222;W przypadku wyniku 7 na 10 lub ni\u017cszego, uwa\u017cnie \u015bledzimy sytuacj\u0119, zadajemy dodatkowe pytania i opracowujemy odpowiednie rozwi\u0105zanie&#8221;, m\u00f3wi Vleminckx. &#8222;Systematyczna metoda otrzymywania informacji zwrotnych doprowadzi\u0142a t\u0119 stron\u0119 Rok do uruchomienia kilku nowych Us\u0142ugi. <\/p>\n<p style=\"text-align: justify;\">W zwi\u0105zku z tym uruchomili\u015bmy &#8222;Optimo&#8221;, pakiet 3 Us\u0142ugi kt\u00f3ry obejmuje op\u00f3\u017anienie p\u0142atno\u015bci, dodatkow\u0105 kontrol\u0119 pojazdu i priorytetowy transport do Miejsce odbioru. &#8222;Ultimo&#8221; r\u00f3wnie\u017c pasuje do tej listy. Dzi\u0119ki Ultimo zwyci\u0119zca aukcji otrzymuje 5 dodatkowych minut na z\u0142o\u017cenie swojej najlepszej i ostatecznej oferty, aby znacznie zwi\u0119kszy\u0107 Pa\u0144stwa szanse na przydzia\u0142.&#8221;<\/p>\n<p> Te Us\u0142ugi i rozwi\u0105zania s\u0105 korzystne dla krok\u00f3w podejmowanych przez firm\u0119 w celu zagwarantowania ci\u0105g\u0142ego rozwoju jej dzia\u0142alno\u015bci. OPENLANE ma ambicj\u0119 zwi\u0119kszy\u0107 sw\u00f3j wolumen o 2021 do 100.000 samochod\u00f3w sprzedawanych na Rok. <\/p>\n<h2>O firmie OPENLANE Firma<\/h2>\n<p> OPENLANE (OPENLANE) zosta\u0142a za\u0142o\u017cona w 2004, a dzi\u0119ki 5 oddzia\u0142om i 137 pracownikom sta\u0142a si\u0119 jednym z g\u0142\u00f3wnych graczy na rynku europejskim. Platforma Aukcja samochodowa online sprzedaje samochody po zako\u0144czeniu umowy leasingu oraz pojazdy pochodz\u0105ce od dealer\u00f3w samochodowych i w\u0142a\u015bcicieli flot. Pojazdy s\u0105 sprzedawane dealerom samochodowym w ca\u0142ym Europa, zw\u0142aszcza w \u015brodkowej i wschodniej Europa. <\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Firma<\/strong><\/td>\n<td> <strong>OPENLANE<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Liczba pracownik\u00f3w<\/td>\n<td>137<\/td>\n<\/tr>\n<tr>\n<td>Liczba sprzedanych samochod\u00f3w<\/td>\n<td>42.000<\/td>\n<\/tr>\n<tr>\n<td>Top 5 kraje zakupu<\/td>\n<td>Belgia Holandia Niemcy W\u0142ochy Francja<\/td>\n<\/tr>\n<tr>\n<td>Top 5 kraje sprzeda\u017cy<\/td>\n<td>Czechy Polska Rumunia Wegry S\u0142owacja<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>OPENLANE, internetowy serwis aukcyjny dla handlu samochodami, mierzy zadowolenie klient\u00f3w z ka\u017cdej transakcji od pocz\u0105tku istnienia 2017. Ze \u015bredni\u0105 ocen\u0105 satysfakcji na poziomie 8.3\/10, platforma aukcji samochodowych jest jedn\u0105 z najlepszych w bran\u017cy.<\/p>\n","protected":false},"author":3,"featured_media":19216,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-27798","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Doskona\u0142a satysfakcja klienta w OPENLANE. \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/pl\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Doskona\u0142a satysfakcja klienta w OPENLANE.\" \/>\n<meta property=\"og:description\" content=\"OPENLANE, internetowy serwis aukcyjny dla handlu samochodami, mierzy zadowolenie klient\u00f3w z ka\u017cdej transakcji od pocz\u0105tku istnienia 2017. Ze \u015bredni\u0105 ocen\u0105 satysfakcji na poziomie 8.3\/10, platforma aukcji samochodowych jest jedn\u0105 z najlepszych w bran\u017cy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.openlane.eu\/pl\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:site_name\" content=\"OPENLANE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OPENLANE.Europe\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-04T03:18:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-03T13:25:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"240\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" 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