{"id":22560,"date":"2024-07-09T08:30:34","date_gmt":"2024-07-09T06:30:34","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/26-como-posso-entrar-em-contato-com-assistencia-ao-cliente\/"},"modified":"2024-12-27T00:20:04","modified_gmt":"2024-12-26T23:20:04","slug":"how-can-i-call-customer-service","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/pt-pt\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/","title":{"rendered":"2.6 De que forma posso contactar o servi\u00e7o de apoio ao cliente?"},"content":{"rendered":"<p><span>Na OPENLANE, estamos sempre felizes por ouvi-lo.<\/span> <span><\/span><span><\/span><span style=\"letter-spacing: 0em;\"><\/span><\/p>\n<p><strong>1.\u00a0Opte pela comodidade da nossa funcionalidade Chatbot, dispon\u00edvel em v\u00e1rios idiomas.<span>\u00a0<\/span><\/strong><span>Obtenha apoio instant\u00e2neo a qualquer altura com o nosso chatbot sempre dispon\u00edvel. Se o chatbot n\u00e3o tiver a resposta para a sua pergunta, contacte um agente de apoio ao cliente atrav\u00e9s do Chat ao vivo durante o hor\u00e1rio de expediente, das 8h00 \u00e0s 19h00 CET. Para quest\u00f5es n\u00e3o resolvidas fora do hor\u00e1rio de expediente, <strong>pode abrir um pedido<\/strong>.\u00a0<\/span><br \/>\n<span>N\u00e3o se esque\u00e7a de iniciar a sess\u00e3o no nosso website para aceder ao chatbot. Pode iniciar um chat clicando no \u00edcone de chat no canto inferior direito da p\u00e1gina inicial para iniciar a sua sess\u00e3o.<\/span><\/p>\n<p><strong>2. Consulte as perguntas frequentes<span>\u00a0utilize o assistente de autoajuda<\/span>.<\/strong><span> Consulte <\/span><a href=\"\/en?page_id=33203\"><span>a nossa p\u00e1gina de perguntas frequentes<\/span><\/a><span> ou utilize o assistente de autoajuda para respostas imediatas a uma vasta gama de perguntas dos clientes.<\/span><\/p>\n<p><strong>3.\u00a0Envie-nos um e-mail.<\/strong><span> Se n\u00e3o conseguir encontrar a resposta que precisa nas nossas perguntas frequentes, <a href=\"\/en?page_id=37680\">envie-nos um email<\/a><\/span><span>. A nossa equipa do servi\u00e7o de apoio ao cliente trabalhar\u00e1 arduamente para responder-lhe num prazo 24 horas.<\/span><\/p>\n<p><strong>4. Para os clientes que disp\u00f5em de uma equipa de conta dedicada, aceda a &#8220;A minha conta&#8221; para consultar os seus dados de contacto.\u00a0<\/strong><\/p>\n<p><strong><span><span style=\"text-decoration: underline;\">Observa\u00e7\u00e3o<\/span>:<\/span><\/strong><span> espera-se que o propriet\u00e1rio da empresa (titular da conta principal) seja o ponto de contacto para todos os licitantes na sua conta.<\/span> Os nossos agentes de apoio ao cliente s\u00f3 est\u00e3o autorizados a fornecer informa\u00e7\u00f5es sobre carros diretamente ao propriet\u00e1rio da empresa (titular da conta principal). Para evitar confus\u00f5es, certifique-se de que o n\u00famero de telefone de onde liga ou o endere\u00e7o de onde envia o e-mail correspondem aos detalhes que temos registados da sua empresa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Na OPENLANE, estamos sempre felizes por ouvi-lo. 1.\u00a0Opte pela comodidade da nossa funcionalidade Chatbot, dispon\u00edvel em v\u00e1rios idiomas.\u00a0Obtenha apoio instant\u00e2neo a qualquer altura com o nosso chatbot sempre dispon\u00edvel. Se o chatbot n\u00e3o tiver a resposta para a sua pergunta, contacte um agente de apoio ao cliente atrav\u00e9s do Chat ao vivo durante o hor\u00e1rio&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[352,354],"class_list":["post-22560","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2.6 De que forma posso contactar o servi\u00e7o de apoio ao cliente? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.6 De que forma posso contactar o servi\u00e7o de apoio ao cliente?\" \/>\n<meta property=\"og:description\" content=\"Na OPENLANE, estamos sempre felizes por ouvi-lo. 1.\u00a0Opte pela comodidade da nossa funcionalidade Chatbot, dispon\u00edvel em v\u00e1rios idiomas.\u00a0Obtenha apoio instant\u00e2neo a qualquer altura com o nosso chatbot sempre dispon\u00edvel. 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