{"id":22569,"date":"2024-07-09T08:32:11","date_gmt":"2024-07-09T06:32:11","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/38-como-marca-uma-reclamacao\/"},"modified":"2024-12-27T00:43:23","modified_gmt":"2024-12-26T23:43:23","slug":"3-8-how-do-i-make-a-complaint","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/pt-pt\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/","title":{"rendered":"3.8 Como realizo uma reclama\u00e7\u00e3o?"},"content":{"rendered":"<p><span>A condi\u00e7\u00e3o do ve\u00edculo ou o servi\u00e7o que recebeu ficaram aqu\u00e9m das suas expetativas? Queremos ouvi-lo! Temos procedimentos em vigor para garantir que a sua reclama\u00e7\u00e3o \u00e9 tratada de forma justa e r\u00e1pida.<\/span> <span>Leia a nossa pol\u00edtica de reclama\u00e7\u00f5es. <\/span><\/p>\n<p><span>Ela cont\u00e9m informa\u00e7\u00f5es detalhadas sobre como processamos as reclama\u00e7\u00f5es. Inclui tamb\u00e9m uma lista de elementos que s\u00e3o exclu\u00eddos. Pode encontrar a nossa pol\u00edtica de reclama\u00e7\u00f5es em &#8220;A minha conta&#8221;, em &#8220;Reclama\u00e7\u00f5es&#8221;.<\/span><\/p>\n<p><span>Se a sua reclama\u00e7\u00e3o for algo que cobrimos na nossa pol\u00edtica de reclama\u00e7\u00f5es, pode envi\u00e1-la diretamente em &#8220;As minhas reclama\u00e7\u00f5es&#8221;:<\/span><\/p>\n<ul>\n<li><span>Selecione &#8220;Reclama\u00e7\u00f5es&#8221;.<\/span> <span><\/span><\/li>\n<li><span>Selecione &#8220;Registar uma nova reclama\u00e7\u00e3o&#8221;.<\/span> <span><\/span><\/li>\n<li><span>Selecione o ve\u00edculo correto.<\/span> <span><\/span><\/li>\n<li>Insira os detalhes da reclama\u00e7\u00e3o<span> e adicione quaisquer imagens\/v\u00eddeos ou documentos adicionais que sustentem a sua reclama\u00e7\u00e3o.<\/span><\/li>\n<\/ul>\n<p><span>Se n\u00e3o encontrar o seu ve\u00edculo na sec\u00e7\u00e3o &#8220;reclama\u00e7\u00f5es&#8221;, envie a sua reclama\u00e7\u00e3o e quaisquer documentos\/v\u00eddeos\/imagens de apoio adicionais diretamente para <\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a>.<\/p>\n<p><span>O nosso departamento de reclama\u00e7\u00f5es analisar\u00e1 a sua reclama\u00e7\u00e3o e verificar\u00e1 se \u00e9 v\u00e1lida com base nos nossos <\/span><a href=\"\/pt-pt?page_id=3620\"><span>Termos e Condi\u00e7\u00f5es<\/span><\/a><span>. Ser\u00e1 informado diretamente pelo e-mail <\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a><span>.<\/span><\/p>\n<p><span>Tem cinco dias para aceitar o resultado. Caso os seus dados banc\u00e1rios sejam necess\u00e1rios, solicitaremos que os forne\u00e7a dentro desses cinco dias.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A condi\u00e7\u00e3o do ve\u00edculo ou o servi\u00e7o que recebeu ficaram aqu\u00e9m das suas expetativas? Queremos ouvi-lo! Temos procedimentos em vigor para garantir que a sua reclama\u00e7\u00e3o \u00e9 tratada de forma justa e r\u00e1pida. Leia a nossa pol\u00edtica de reclama\u00e7\u00f5es. Ela cont\u00e9m informa\u00e7\u00f5es detalhadas sobre como processamos as reclama\u00e7\u00f5es. Inclui tamb\u00e9m uma lista de elementos que&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[352,355],"class_list":["post-22569","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-auction-process"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3.8 Como realizo uma reclama\u00e7\u00e3o? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3.8 Como realizo uma reclama\u00e7\u00e3o?\" \/>\n<meta property=\"og:description\" content=\"A condi\u00e7\u00e3o do ve\u00edculo ou o servi\u00e7o que recebeu ficaram aqu\u00e9m das suas expetativas? 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