{"id":33202,"date":"2024-07-12T04:24:13","date_gmt":"2024-07-12T02:24:13","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/"},"modified":"2025-12-02T16:11:31","modified_gmt":"2025-12-02T15:11:31","slug":"help","status":"publish","type":"page","link":"https:\/\/info.openlane.eu\/pt-pt\/help\/","title":{"rendered":"Ajuda"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_19737bc8 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"g-breadcrumbs\"><div class=\"g-breadcrumbs-item\"><a href=\"https:\/\/info.openlane.eu\/pt-pt\/\" title=\"Centro de Informa\u00e7\u00f5es\">Centro de Informa\u00e7\u00f5es<\/a><\/div><div class=\"g-breadcrumbs-separator\">\/<\/div><\/div>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Ajuda<\/h1>\n<p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW139439412 BCX0\"> <span class=\"NormalTextRun SCXW139439412 BCX0\">Bem-vindo \u00e0 nossa<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\"> sec\u00e7\u00e3o de ajuda<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\">! Quer procure respostas, quer queira saber mais sobre os nossos<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\">\u00a0produtos e<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\"> servi\u00e7os, esta p\u00e1gina foi criada para fornecer-lhe a ajuda que precisa<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\">. Navegue pelos nossos t\u00f3picos<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\"> ou utilize <\/span><span class=\"NormalTextRun SCXW139439412 BCX0\">a op\u00e7\u00e3o de pesquisa<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\"> para dispor de<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\">\u00a0uma <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW139439412 BCX0\">experi\u00eancia perfeita!<\/span><\/span><span class=\"PageBreakBlob BlobObject DragDrop ContextualSpellingAndGrammarErrorV2Themed SCXW139439412 BCX0\" aria-hidden=\"true\"><span class=\"PageBreakTextSpan SCXW139439412 BCX0\" aria-hidden=\"true\">\u00a0<\/span><span class=\"PageBreakBorderSpan SCXW139439412 BCX0\" aria-hidden=\"true\"><\/span><\/span><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun EmptyTextRun SCXW139439412 BCX0\"><\/span><span class=\"EOP SCXW139439412 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\">\n<form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/info.openlane.eu\/pt-pt\/search\/\">\n    <label>\n        <input type=\"search\" class=\"search-field\" placeholder=\"O que \u00e9 que procura?\" name=\"_keyword\" value=\"\" data-rlvlive=\"true\" data-rlvparentel=\"#rlvlive\" data-rlvconfig=\"default\" required minlength=\"3\">\n    <\/label>\n    <button type=\"submit\" class=\"search-submit\"><i class=\"fas fa-search\"><\/i><\/button>\n    <div id=\"rlvlive\"><\/div>\n<\/form>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-contact-4.svg\" class=\"attachment-large size-large lazyload\" alt=\"Contact\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Contacto<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW58545961 BCX0\"><span class=\"NormalTextRun SCXW58545961 BCX0\">Obtenha ajuda sobre quaisquer d\u00favidas, coment\u00e1rios ou quest\u00f5es que possa ter<\/span><span class=\"NormalTextRun SCXW58545961 BCX0\">.\u00a0<\/span><\/span><span class=\"EOP SCXW58545961 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/contact\/\"><span class=\"w-btn-label\">Leia mais<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/ask-us\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Liga\u00e7\u00e3o\"><\/a><\/div><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-faq-1.svg\" class=\"attachment-large size-large lazyload\" alt=\"FAQ\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Perguntas Frequentes<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW55140073 BCX0\"> <span class=\"NormalTextRun SCXW55140073 BCX0\">Encontre <\/span><span class=\"NormalTextRun SCXW55140073 BCX0\">respostas para as<\/span><span class=\"NormalTextRun SCXW55140073 BCX0\"> perguntas <\/span><span class=\"NormalTextRun SCXW55140073 BCX0\">mais frequentes sobre os nossos produtos e servi\u00e7os.<\/span><span class=\"NormalTextRun SCXW55140073 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW55140073 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/faq\/\"><span class=\"w-btn-label\">Leia mais<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/faq\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Liga\u00e7\u00e3o\"><\/a><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-closing-days.svg\" class=\"attachment-large size-large lazyload\" alt=\"Closing days and delays\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Hor\u00e1rio de funcionamento e atrasos<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"none\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW80919171 BCX0\"><span class=\"NormalTextRun SCXW80919171 BCX0\">Encontre atualiza\u00e7\u00f5es sobre o hor\u00e1rio de funcionamento da sede e do centro de transportes, bem como os atrasos de transporte previstos<\/span><span class=\"NormalTextRun SCXW80919171 BCX0\">.<\/span><\/span><span class=\"EOP SCXW80919171 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/closing-days-and-delays\/\"><span class=\"w-btn-label\">Ler mais<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/closing-days-and-delays\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Liga\u00e7\u00e3o\"><\/a><\/div><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-movies-1.svg\" class=\"attachment-large size-large lazyload\" alt=\"Instruction videos\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>V\u00eddeos instrutivos<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW89456883 BCX0\"> <span class=\"NormalTextRun SCXW89456883 BCX0\">Aprenda ao seu pr\u00f3prio ritmo com os nossos v\u00eddeos instrutivos. Estes v\u00eddeos <\/span><span class=\"NormalTextRun SCXW89456883 BCX0\">fornecem orienta\u00e7\u00f5es<\/span><span class=\"NormalTextRun SCXW89456883 BCX0\"> claras sobre como comprar e vender ve\u00edculos com facilidade na OPENLANE.<\/span><\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/videos\/\"><span class=\"w-btn-label\">Ler mais<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/videos\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Liga\u00e7\u00e3o\"><\/a><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-newsletters-4.svg\" class=\"attachment-large size-large lazyload\" alt=\"Newsletters\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Newsletters<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW104468418 BCX0\"><span class=\"NormalTextRun SCXW104468418 BCX0\">Explore as edi\u00e7\u00f5es anteriores das newsletters e atualize-se com as \u00faltimas not\u00edcias, perspetivas e an\u00fancios especiais.<\/span><\/span><span class=\"EOP SCXW104468418 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/newsletters\/\"><span class=\"w-btn-label\">Ler mais<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/newsletters\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Liga\u00e7\u00e3o\"><\/a><\/div><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-releases.svg\" class=\"attachment-large size-large lazyload\" alt=\"Releases\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Novidades<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW213327118 BCX0\"> <span class=\"NormalTextRun SCXW213327118 BCX0\">Descubra as nossas \u00faltimas novidades e mudan\u00e7as que marcam o nosso mercado mais depressa, de forma f\u00e1cil e simplificada.<\/span><\/span><span class=\"EOP SCXW213327118 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/releases-for-buyers\/\"><span class=\"w-btn-label\">Ler mais<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/releases-for-buyers\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Liga\u00e7\u00e3o\"><\/a><\/div><\/div><div class=\"w-separator size_medium\"><\/div><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_d8047545 via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;--laptops-columns-gap:3rem;--tablets-columns-gap:3rem;--mobiles-columns-gap:1rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_eecd5a9b\"><div class=\"wpb_wrapper\"><h5>D\u00favidas?<\/h5>\n<p>Pergunte ao nosso chatbot ou utilize o assistente de autoajuda.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_middle wrap align_right\" style=\"--hwrapper-gap:1rem\"><div class=\"w-btn-wrapper default_align_right laptops_align_right tablets_align_right mobiles_align_justify\"><a class=\"w-btn us-btn-style_3\" target=\"_blank\" href=\"https:\/\/www.openlane.eu\/pt\/home#chat\"><span class=\"w-btn-label\">Iniciar sess\u00e3o como propriet\u00e1rio do neg\u00f3cio e conversar<\/span><\/a><\/div><div class=\"w-btn-wrapper default_align_right laptops_align_right tablets_align_right mobiles_align_justify\"><a class=\"w-btn us-btn-style_1\" target=\"_blank\" href=\"https:\/\/info.openlane.eu\/pt-pt\/help\/\"><span class=\"w-btn-label\">Autoajuda<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Bem-vindo \u00e0 nossa sec\u00e7\u00e3o de ajuda! Quer procure respostas, quer queira saber mais sobre os nossos\u00a0produtos e servi\u00e7os, esta p\u00e1gina foi criada para fornecer-lhe a ajuda que precisa. Navegue pelos nossos t\u00f3picos ou utilize a op\u00e7\u00e3o de pesquisa para dispor de\u00a0uma experi\u00eancia perfeita!\u00a0\u00a0<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33202","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ajuda - Contacto, Perguntas Frequentes, V\u00eddeos Instrutivos etc. &#8211; OPENLANE<\/title>\n<meta name=\"description\" content=\"Visite a p\u00e1gina Ajuda para aceder ao contacto, perguntas frequentes, v\u00eddeos instrutivos, newsletters e novidades. 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