{"id":27614,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"modified":"2024-12-03T14:25:10","modified_gmt":"2024-12-03T13:25:10","slug":"excellent-customer-satisfaction-at-adesa","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/pt-pt\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","title":{"rendered":"Excelente satisfa\u00e7\u00e3o do cliente na OPENLANE."},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Excelente satisfa\u00e7\u00e3o do cliente na OPENLANE.<\/h1>\n<p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 Mai 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>OPENLANE, o site de leil\u00f5es online para o com\u00e9rcio de autom\u00f3veis, mede a satisfa\u00e7\u00e3o do cliente para cada transa\u00e7\u00e3o desde o in\u00edcio 2017. Com uma pontua\u00e7\u00e3o m\u00e9dia de satisfa\u00e7\u00e3o de 8.3\/10 a plataforma de leil\u00f5es de carros \u00e9 uma das melhores do setor.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>O cliente em primeiro lugar<\/h2>\n<p> No Ano passado, a OPENLANE desenvolveu uma nova estrat\u00e9gia com o objetivo de alinhar<span>&#x00a0;<\/span>melhor as demandas dos compradores com sua oferta e aumentar a satisfa\u00e7\u00e3o do cliente, tornando todas as transa\u00e7\u00f5es mais r\u00e1pidas, f\u00e1ceis e descomplicadas. \u201cN\u00f3s realmente fazemos tudo para garantir o sucesso e a satisfa\u00e7\u00e3o dos nossos clientes. Afinal, eles s\u00e3o a raz\u00e3o pela qual existimos\u201d, diz Gino Vleminckx CCO da OPENLANE. \u201cPortanto, tamb\u00e9m \u00e9 l\u00f3gico que monitoremos continuamente essa satisfa\u00e7\u00e3o e trabalhemos em pontos de melhoria.\u201d Mihail Lapshin da Est\u00f3nia acolhe esta abordagem: \u201cTrabalho com a OPENLANE desde 2012 e sou um cliente satisfeito. Todas as Compras ocorrem sem problemas e, se houver algum problema, ele ser\u00e1 resolvido. A OPENLANE tamb\u00e9m est\u00e1 sempre tomando medidas para melhorar a plataforma de leil\u00f5es. Sinto que sou um cliente valioso aqui, n\u00e3o apenas um n\u00famero.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"240\" height=\"180\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" class=\"attachment-large size-large lazyload\" alt=\"Gino Vleminckx and Mihail Laphsin\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 240px; --smush-placeholder-aspect-ratio: 240\/180;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Recomendado por um p\u00fablico comprador internacional<\/h2>\n<p> \u201cDesde o in\u00edcio deste Ano, pedimos aos nossos clientes que nos avaliem ap\u00f3s cada compra&#8221;, diz Vleminckx. Especificamente, perguntamos qual a probabilidade de eles recomendarem o OPENLANE a outras pessoas. Com base nisso, o Net Promoter Score \u00e9 calculado (https:\/\/www.netpromoter.com\/), indo de -100 a +100. Uma pontua\u00e7\u00e3o de 0 \u00e9 mostrada como m\u00e9dia, uma pontua\u00e7\u00e3o acima de 50 \u00e9 excelente. \u201cCom um resultado de 48 a OPENLANE obt\u00e9m uma pontua\u00e7\u00e3o excelente entre um p\u00fablico comprador internacional de mais de 50 pa\u00edses\u201d, diz Vleminckx. <\/p>\n<h2>89% est\u00e3o satisfeitos a muito satisfeitos<\/h2>\n<p> \u201c89% dos nossos clientes est\u00e3o satisfeitos a muito satisfeitos, 59% at\u00e9 nos deu uma pontua\u00e7\u00e3o m\u00e1xima de 9 ou 10\/10\u201d, continua Vleminckx. \u201cIsso significa que a experi\u00eancia do cliente ainda n\u00e3o \u00e9 ideal em 11% de vendas de ve\u00edculos. Menos da metade disso est\u00e1 relacionado a danos adicionais identificados no ve\u00edculo. Nestes casos, nosso departamento de atendimento ao cliente encontra uma solu\u00e7\u00e3o por meio de nossa pol\u00edtica de reclama\u00e7\u00f5es. Inclui uma s\u00e9rie de diretrizes baseadas em nosso longo hist\u00f3rico e no feedback dos clientes. \u00c9 claro que esse n\u00famero precisa ser considerado no contexto do setor de remarketing, onde os danos s\u00e3o inerentes \u00e0 compra de ve\u00edculos usados. <\/p>\n<h2>Do feedback ao novo servi\u00e7o<\/h2>\n<p> O que a OPENLANE faz quando recebe uma pontua\u00e7\u00e3o mais baixa? \u201cCom uma pontua\u00e7\u00e3o de 7 de 10 ou menos, fazemos um acompanhamento pr\u00f3ximo, fazemos perguntas adicionais e elaboramos uma solu\u00e7\u00e3o adequada\u201d, diz Vleminckx. \u201cO m\u00e9todo sistem\u00e1tico de recebimento de feedback levou este Ano ao lan\u00e7amento de v\u00e1rios novos Servi\u00e7os. <\/p>\n<p style=\"text-align: justify;\">Como resultado, lan\u00e7amos o &#8216;Optimo&#8217;, um pacote de 3 Servi\u00e7os que inclui um atraso de pagamento, inspe\u00e7\u00e3o extra do ve\u00edculo e transporte priorit\u00e1rio para o Centro de transportes. &#8216;Ultimo&#8217; tamb\u00e9m se encaixa nessa lista. Com o Ultimo, o vencedor do leil\u00e3o ganha 5 minutos adicionais para dar sua melhor e \u00faltima oferta, a fim de aumentar drasticamente suas chances de atribui\u00e7\u00e3o.&#8221;<\/p>\n<p> Esses Servi\u00e7os e solu\u00e7\u00f5es beneficiam as medidas tomadas pela empresa para garantir o crescimento cont\u00ednuo do seu neg\u00f3cio. A OPENLANE tem a ambi\u00e7\u00e3o de aumentar seu volume de 2021 para 100 000 carros vendidos por Ano. <\/p>\n<h2>Sobre a OPENLANE A<\/h2>\n<p> OPENLANE (OPENLANE) foi fundada em 2004 e, com 5 filiais e 137 funcion\u00e1rios, cresceu e se tornou um grande player no mercado europeu. A plataforma Leil\u00e3o de autom\u00f3veis online vende carros e ve\u00edculos de leasing no final do contrato, provenientes de concession\u00e1rias e propriet\u00e1rios de frotas. Os ve\u00edculos s\u00e3o vendidos para concession\u00e1rias de autom\u00f3veis em toda a Europa, especialmente na Europa Central e Oriental. <\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Empresa<\/strong><\/td>\n<td> <strong>OPENLANE<\/strong><\/td>\n<\/tr>\n<tr>\n<td>N\u00famero de funcion\u00e1rios<\/td>\n<td>137<\/td>\n<\/tr>\n<tr>\n<td>N\u00famero de carros vendidos<\/td>\n<td>42 000<\/td>\n<\/tr>\n<tr>\n<td>Principais 5 pa\u00edses de compra<\/td>\n<td>B\u00e9lgica Holanda Alemanha It\u00e1lia Fran\u00e7a<\/td>\n<\/tr>\n<tr>\n<td>Principais 5 pa\u00edses<\/td>\n<td>de vendas Rep\u00fablica Checa Pol\u00f4nia Rom\u00eania Hungria Eslov\u00e1quia<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>OPENLANE, o site de leil\u00f5es online para o com\u00e9rcio de autom\u00f3veis, mede a satisfa\u00e7\u00e3o do cliente para cada transa\u00e7\u00e3o desde o in\u00edcio 2017. Com uma pontua\u00e7\u00e3o m\u00e9dia de satisfa\u00e7\u00e3o de 8.3\/10 a plataforma de leil\u00f5es de carros \u00e9 uma das melhores do setor.<\/p>\n","protected":false},"author":3,"featured_media":19217,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-27614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Excelente satisfa\u00e7\u00e3o do cliente na OPENLANE. \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/pt-pt\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Excelente satisfa\u00e7\u00e3o do cliente na OPENLANE.\" \/>\n<meta property=\"og:description\" content=\"OPENLANE, o site de leil\u00f5es online para o com\u00e9rcio de autom\u00f3veis, mede a satisfa\u00e7\u00e3o do cliente para cada transa\u00e7\u00e3o desde o in\u00edcio 2017. 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