{"id":23779,"date":"2024-07-09T08:30:34","date_gmt":"2024-07-09T06:30:34","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/26-cum-pot-ajunge-la-servicii-clienti\/"},"modified":"2024-12-18T17:53:18","modified_gmt":"2024-12-18T16:53:18","slug":"how-can-i-call-customer-service","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/ro\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/","title":{"rendered":"2.6 Cum pot contacta Serviciul clien\u021bi?"},"content":{"rendered":"<p><span>La OPENLANE, ne bucur\u0103m \u00eentotdeauna s\u0103 primim ve\u0219ti de la dumneavoastr\u0103.<\/span> <span><\/span><span><\/span><span style=\"letter-spacing: 0em;\"><\/span><\/p>\n<p><strong>1.\u00a0Opta\u021bi pentru confortul func\u021biei noastre Chatbot, disponibil\u0103 \u00een mai multe limbi.<span>\u00a0<\/span><\/strong><span>Ob\u021bine\u021bi asisten\u021b\u0103 instantanee oric\u00e2nd cu ajutorul chatbot-ului nostru mereu disponibil. Dac\u0103 chatbotul nu are r\u0103spunsul la \u00eentrebarea dvs., conecta\u021bi-v\u0103 cu un agent de servicii pentru clien\u021bi prin Live Chat \u00een timpul orelor de program, \u00eentre orele 8:00 \u0219i 19:00 CET. Pentru \u00eentreb\u0103ri nerezolvate \u00een afara orelor de program, <strong>pute\u021bi deschide un caz<\/strong>.\u00a0<\/span><\/p>\n<p><span>Nu uita\u021bi s\u0103 v\u0103 conecta\u021bi la site-ul nostru pentru a accesa chatbotul. Pute\u021bi \u00eencepe o sesiune de chat f\u0103c\u00e2nd clic pe pictograma de chat din dreapta jos a paginii de pornire pentru a \u00eencepe o sesiune.<\/span><\/p>\n<p><strong>2. Consulta\u021bi \u00eentreb\u0103rile frecvente <span>sau utiliza\u021bi asistentul de auto-ajutor<\/span><\/strong><strong>.<\/strong><span>\u00a0Consulta\u021bi\u00a0<\/span><a href=\"\/en?page_id=33047\"><span>pagina noastr\u0103 de \u00eentreb\u0103ri frecvente<\/span><\/a><span> sau utiliza\u021bi asistentul de auto-ajutor pentru r\u0103spunsuri imediate la o gam\u0103 larg\u0103 de \u00eentreb\u0103ri ale clien\u021bilor.<\/span><\/p>\n<p><strong>3.\u00a0Trimite\u021bi-ne un e-mail.<\/strong><span>\u00a0Dac\u0103 nu reu\u0219i\u021bi s\u0103 g\u0103si\u021bi r\u0103spunsul de care ave\u021bi nevoie \u00een pagina noastr\u0103 de \u00eentreb\u0103ri frecvente, <a href=\"\/en?page_id=33119\">nu ezita\u021bi s\u0103 ne trimite\u021bi un e-mail<\/a><\/span><span>. Echipa noastr\u0103 de servicii pentru clien\u021bi care lucreaz\u0103 rapid v\u0103 va r\u0103spunde \u00een termen de 24 de ore.<\/span><\/p>\n<p><strong>4. Pentru clien\u021bii care au o echip\u0103 de cont dedicat\u0103, conecta\u021bi-v\u0103 la Contul meu pentru a vedea datele de contact ale acesteia.\u00a0<\/strong><\/p>\n<p><strong><span><span style=\"text-decoration: underline;\">V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi<\/span>:<\/span><\/strong><span> Proprietarul <\/span>companiei (titularul contului principal) trebuie s\u0103 fie persoana de contact pentru to\u021bi ofertan\u021bii din contul s\u0103u. Agen\u021bii no\u0219tri Servicii clien\u021bi sunt autoriza\u021bi s\u0103 furnizeze informa\u021bii despre autovehicule numai direct proprietarului companiei (titularul contului principal). Pentru a evita confuziile, v\u0103 rug\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 num\u0103rul de telefon de la care suna\u021bi sau adresa de la care trimite\u021bi un e-mail corespund detaliilor pe care le avem la dosar pentru compania dumneavoastr\u0103.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La OPENLANE, ne bucur\u0103m \u00eentotdeauna s\u0103 primim ve\u0219ti de la dumneavoastr\u0103. 1.\u00a0Opta\u021bi pentru confortul func\u021biei noastre Chatbot, disponibil\u0103 \u00een mai multe limbi.\u00a0Ob\u021bine\u021bi asisten\u021b\u0103 instantanee oric\u00e2nd cu ajutorul chatbot-ului nostru mereu disponibil. Dac\u0103 chatbotul nu are r\u0103spunsul la \u00eentrebarea dvs., conecta\u021bi-v\u0103 cu un agent de servicii pentru clien\u021bi prin Live Chat \u00een timpul orelor de program,&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[534,536],"class_list":["post-23779","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2.6 Cum pot contacta Serviciul clien\u021bi? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.6 Cum pot contacta Serviciul clien\u021bi?\" \/>\n<meta property=\"og:description\" content=\"La OPENLANE, ne bucur\u0103m \u00eentotdeauna s\u0103 primim ve\u0219ti de la dumneavoastr\u0103. 1.\u00a0Opta\u021bi pentru confortul func\u021biei noastre Chatbot, disponibil\u0103 \u00een mai multe limbi.\u00a0Ob\u021bine\u021bi asisten\u021b\u0103 instantanee oric\u00e2nd cu ajutorul chatbot-ului nostru mereu disponibil. 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