{"id":33047,"date":"2024-07-12T04:24:20","date_gmt":"2024-07-12T02:24:20","guid":{"rendered":"https:\/\/info.openlane.eu\/faq\/"},"modified":"2025-09-09T16:35:48","modified_gmt":"2025-09-09T14:35:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/info.openlane.eu\/ro\/help\/faq\/","title":{"rendered":"\u00centreb\u0103ri frecvente"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"g-breadcrumbs\"><div class=\"g-breadcrumbs-item\"><a href=\"https:\/\/info.openlane.eu\/ro\/\" title=\"Centrul de informare\">Centrul de informare<\/a><\/div><div class=\"g-breadcrumbs-separator\">\/<\/div><\/div>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>\u00centreb\u0103ri frecvente<\/h1>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\">\n<form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/info.openlane.eu\/ro\/search\/\">\n    <label>\n        <input type=\"search\" class=\"search-field\" placeholder=\"Ce c\u0103uta\u021bi?\" name=\"_keyword\" value=\"\" data-rlvlive=\"true\" data-rlvparentel=\"#rlvlive\" data-rlvconfig=\"default\" required minlength=\"3\">\n    <\/label>\n    <button type=\"submit\" class=\"search-submit\"><i class=\"fas fa-search\"><\/i><\/button>\n    <div id=\"rlvlive\"><\/div>\n<\/form>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"filter filter--faq\"><div class=\"w-grid-list\"><div class=\"w-grid-item\"><div class=\"w-grid-item-h\"><div class=\"post_title\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/\" class=\"\">Pentru cump\u0103r\u0103tori<\/a><\/div><\/div><\/div><div class=\"w-grid-item\"><div class=\"w-grid-item-h\"><div class=\"post_title\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-sellers\/\" class=\"\">Pentru v\u00e2nz\u0103tori<\/a><\/div><\/div><\/div><\/div><\/div><script>jQuery('.filter .w-grid-item').first().find('.post_title a').addClass('active');<\/script><div class=\"w-separator size_medium\"><\/div><div class=\"w-grid type_grid layout_3040 grid--faq cols_2\" id=\"us_grid_1\" style=\"--gap:0.5rem;\"><style>@media (max-width:767px){#us_grid_1 .w-grid-list{margin:0}#us_grid_1 .w-grid-item{width:100%;padding:0;margin-bottom:1rem}#us_grid_1 .w-grid-item .w-vwrapper>*:not(:last-child){margin-bottom:0.3rem;}}.layout_3040 .w-grid-item-h{}.layout_3040 .usg_hwrapper_1{border-radius:0.5rem!important;padding:1rem!important;background:#ffffff!important;border:1px solid #E3E3E3!important}.layout_3040 .usg_vwrapper_1{width:calc(100% - 80px)!important}.layout_3040 .usg_post_custom_field_1{width:80px!important}@media (min-width:1025px) and (max-width:1380px){.layout_3040 .usg_vwrapper_1{width:calc(100% - 80px)!important}.layout_3040 .usg_post_custom_field_1{width:80px!important}}@media (min-width:768px) and (max-width:1024px){.layout_3040 .usg_vwrapper_1{width:calc(100% - 80px)!important}.layout_3040 .usg_post_custom_field_1{width:80px!important}}@media (max-width:767px){.layout_3040 .usg_vwrapper_1{width:calc(100% - 60px)!important}.layout_3040 .usg_post_custom_field_1{width:60px!important}}<\/style><div class=\"w-grid-list\"><div class=\"w-grid-item term-535\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/registration\/\" class=\"w-grid-item-anchor\" aria-label=\"1. \u00cenregistrare\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/registration.png\" alt=\"FAQ - Buyers - Registration\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">1. \u00cenregistrare<\/h5><div class=\"little_description\">\u00cen aceast\u0103 sec\u021biune, ve\u021bi g\u0103si toate informa\u021biile de care ave\u021bi nevoie pentru a v\u0103 crea contul, de la furnizarea detaliilor dvs. la verificarea informa\u021biilor. Fie c\u0103 v\u0103 \u00eenscrie\u021bi \u00een calitate de cump\u0103r\u0103tor, v\u00e2nz\u0103tor sau pur \u0219i simplu dori\u021bi s\u0103 fi\u021bi la curent cu evolu\u021bia pie\u021bei, v\u0103 vom ghida prin fiecare pas pentru a v\u0103 asigura o experien\u021b\u0103 de \u00eenregistrare f\u0103r\u0103 probleme.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/registration\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-536\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/login-account\/\" class=\"w-grid-item-anchor\" aria-label=\"2. Logare &amp; Cont\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/login-and-account-1.png\" alt=\"\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">2. Logare &amp; Cont<\/h5><div class=\"little_description\">Descoperi\u021bi \u00een aceast\u0103 sec\u021biune tot ce trebuie s\u0103 \u0219ti\u021bi despre accesarea \u0219i gestionarea contului dvs. pe OPENLANE.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/login-account\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-537\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/auction-process\/\" class=\"w-grid-item-anchor\" aria-label=\"3. Procesul de licita\u021bie\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/buy.png\" alt=\"FAQ - Auction process\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">3. Procesul de licita\u021bie<\/h5><div class=\"little_description\">\u00cen\u021belege\u021bi fiecare etap\u0103 a particip\u0103rii la o licita\u021bie pe OPENLANE, de la plasarea ofertelor p\u00e2n\u0103 la ce se \u00eent\u00e2mpl\u0103 dup\u0103 \u00eencheierea licita\u021biei.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/auction-process\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-538\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/negotiation\/\" class=\"w-grid-item-anchor\" aria-label=\"4. Negociere\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/negotiation.png\" alt=\"FAQ - \" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">4. Negociere<\/h5><div class=\"little_description\">Descoperi\u021bi modul \u00een care capacit\u0103\u021bile noastre de negociere v\u0103 pot ajuta s\u0103 cre\u0219te\u021bi succesul licita\u021biei \u0219i s\u0103 \u00eencheia\u021bi cu u\u0219urin\u021b\u0103 mai multe contracte!<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/negotiation\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-539\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/car-description\/\" class=\"w-grid-item-anchor\" aria-label=\"5. Descrierea ma\u0219inii\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/Group-43.png\" alt=\"FAQ - Car description\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">5. Descrierea ma\u0219inii<\/h5><div class=\"little_description\">G\u0103si\u021bi r\u0103spunsuri la \u00eentreb\u0103rile dvs. legate de descrierea ma\u0219inilor, inclusiv informa\u021bii \u0219i imagini despre daune, detalii despre \u00eentre\u021binere \u0219i multe altele. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/car-description\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-540\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/cost-payments\/\" class=\"w-grid-item-anchor\" aria-label=\"6. Costuri \u0219i pl\u0103\u021bi (\u00een mai multe valute)\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/costs-and-payments-v2.png\" alt=\"FAQ - Costs and payments\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">6. Costuri \u0219i pl\u0103\u021bi (\u00een mai multe valute)<\/h5><div class=\"little_description\">Afla\u021bi detalii despre costuri \u0219i modalit\u0103\u021bi de plat\u0103, taxele de licita\u021bie, condi\u021biile de plat\u0103 \u0219i multe altele.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/cost-payments\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-541\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/transport-pick-up-process\/\" class=\"w-grid-item-anchor\" aria-label=\"7. Transport &amp; Preluare\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/transport-and-pickup-process.png\" alt=\"FAQ - Transport and pickup process\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">7. Transport &amp; Preluare<\/h5><div class=\"little_description\">Trebuie s\u0103 organiza\u021bi un transport sau s\u0103 ridica\u021bi un vehicul? Ob\u021bine\u021bi toate informa\u021biile esen\u021biale de care ave\u021bi nevoie pentru a parcurge procesul logistic f\u0103r\u0103 probleme.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/transport-pick-up-process\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-542\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/transport-pick-up-documents\/\" class=\"w-grid-item-anchor\" aria-label=\"8. Documente pentru transport \u0219i preluare\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/transport-and-pickup-documents-1.png\" alt=\"FAQ - \" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">8. Documente pentru transport \u0219i preluare<\/h5><div class=\"little_description\">Preg\u0103ti\u021bi documentele necesare pentru transport \u0219i preluare, deoarece acestea sunt esen\u021biale pentru desf\u0103\u0219urarea f\u0103r\u0103 probleme a procesului de v\u00e2nzare.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/transport-pick-up-documents\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-543\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/car-documents-and-other-related-documents\/\" class=\"w-grid-item-anchor\" aria-label=\"9. Documentele autovehiculului \u0219i alte documente\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/car-documents-and-other-docs.png\" alt=\"FAQ - Car documents and other docs\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">9. Documentele autovehiculului \u0219i alte documente<\/h5><div class=\"little_description\">Descoperi\u021bi care sunt documentele necesare pe parcursul procesului de achizi\u021bie. <\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/car-documents-and-other-related-documents\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-2420\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/referral-program\/\" class=\"w-grid-item-anchor\" aria-label=\"10. Program de recomand\u0103ri\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2025\/09\/seller-score-v1@2x.svg\" alt=\"\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">10. Program de recomand\u0103ri<\/h5><div class=\"little_description\">Afla\u021bi cum func\u021bioneaz\u0103 Programul de Recomand\u0103ri pentru Cump\u0103r\u0103tori \u0219i debloca\u021bi recompense pentru fiecare recomandare reu\u0219it\u0103.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/referral-program\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"w-grid-item term-1161\"><div class=\"w-grid-item-h\"><a href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/scam-precaution\/\" class=\"w-grid-item-anchor\" aria-label=\"11. M\u0103suri de siguran\u021b\u0103 \u00eempotriva \u00een\u0219el\u0103toriilor\"><\/a><div class=\"w-hwrapper usg_hwrapper_1\"><div class=\"faq--icon\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/scam-2.png\" alt=\"FAQ - Scam\" fetchpriority=\"high\"><\/div><div class=\"w-vwrapper\"><h5 class=\"post_title\">11. M\u0103suri de siguran\u021b\u0103 \u00eempotriva \u00een\u0219el\u0103toriilor<\/h5><div class=\"little_description\">Siguran\u021ba dumneavoastr\u0103 conteaz\u0103. OPENLANE prioritizeaz\u0103 securitatea \u00eempotriva \u00een\u0219el\u0103toriilor care v\u0103 vizeaz\u0103. Fi\u021bi aten\u021bi la tentativele de phishing \u0219i proteja\u021bi-v\u0103 datele.<\/div><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/ro\/help\/faq\/category\/for-buyers\/scam-precaution\/\"><span class=\"w-btn-label\">Cite\u0219te mai mult<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><IfSoTrigger tid='72037' class=''  style='display:inline-block;'><\/IfSoTrigger>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_d8047545 via_grid cols_2-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;--laptops-columns-gap:3rem;--tablets-columns-gap:3rem;--mobiles-columns-gap:1rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_eecd5a9b\"><div class=\"wpb_wrapper\"><h5>Nu g\u0103si\u021bi ceea ce c\u0103uta\u021bi?<\/h5>\n<p>Utiliza\u021bi asistentul de autoajutorare.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_middle wrap align_right\" style=\"--hwrapper-gap:1rem\"><div class=\"w-btn-wrapper default_align_right laptops_align_right tablets_align_right mobiles_align_justify\"><a class=\"w-btn us-btn-style_1\" target=\"_blank\" href=\"https:\/\/info.openlane.eu\/ro\/help\/\"><span class=\"w-btn-label\">Auto-ajutor<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Descriere<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":33046,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33047","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00centreb\u0103ri frecvente: Ob\u021bine\u021bi r\u0103spunsuri la toate \u00eentreb\u0103rile dvs. privind cump\u0103r\u0103torii | OPENLANE<\/title>\n<meta name=\"description\" content=\"Ave\u021bi \u00eentreb\u0103ri? 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