{"id":30901,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/"},"modified":"2024-12-18T18:28:23","modified_gmt":"2024-12-18T17:28:23","slug":"gino-talks-improvements-and-exciting-plans-for-the-future","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/ro\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/","title":{"rendered":"Gino Talks: \u00cembun\u0103t\u0103\u021biri \u0219i planuri interesante pentru viitor"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Gino Talks: \u00cembun\u0103t\u0103\u021biri \u0219i planuri interesante pentru viitor<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 mai 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"> <div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Stimate cump\u0103r\u0103tor, V\u0103 afla\u021bi z\u00e2mbind dup\u0103 ce face\u021bi afaceri cu OPENLANE? Este treaba mea s\u0103 Marc\u0103 v\u0103 asigur c\u0103 sunte\u021bi absolut z\u00e2mbitori de la o ureche la alta. \u00cen calitate de \u0219ef al departamentului nostru de marketing, v\u00e2nz\u0103ri \u0219i Servicii clien\u021bi, este responsabilitatea mea s\u0103 m\u0103 asigur c\u0103 sunte\u021bi mul\u021bumi\u021bi de fiecare dat\u0103 c\u00e2nd face\u021bi afaceri cu noi. \u0218i iat\u0103 cum&#8230; \u00cen urm\u0103toarele trei luni, \u00eemi voi pune la \u00eencercare abilit\u0103\u021bile de scriere \u00eentr-o serie de articole pe Blog despre experien\u021bele clien\u021bilor, \u00eembun\u0103t\u0103\u021birile pe care le facem \u0219i alte planuri interesante pentru viitor. Iat\u0103 doar c\u00e2teva dintre \u00eembun\u0103t\u0103\u021birile la care am lucrat.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"450\" height=\"315\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9.png\" class=\"attachment-large size-large lazyload\" alt=\"Gino\" data-srcset=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9.png 450w, https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-talks9-300x210.png 300w\" data-sizes=\"auto, (max-width: 450px) 100vw, 450px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/315;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2 style=\"text-align: justify;\">1. Un site web mai rapid<\/h2>\n<p style=\"text-align: justify;\">Exist\u0103 cineva, oriunde \u00een lume, c\u0103ruia \u00eei plac site-urile web lente? C\u00e2\u021biva clien\u021bi au g\u0103sit site-ul nostru prea lent \u0219i complicat. Genialii din departamentul nostru IT au reac\u021bionat imediat. Ei au f\u0103cut site-ul mai rapid, mai ra\u021bionalizat, mai u\u0219or de utilizat \u0219i f\u0103r\u0103 complica\u021bii.<\/p>\n<h2 style=\"text-align: justify;\">2. \u00cembun\u0103t\u0103\u021bit Servicii clien\u021bi<\/h2>\n<p style=\"text-align: justify;\">Un site web rapid nu este nimic f\u0103r\u0103 un suport rapid pentru clien\u021bi. Am m\u0103rit num\u0103rul de persoane din echipele noastre de asisten\u021b\u0103 pentru a oferi r\u0103spunsuri mai rapide \u0219i mai bune la \u00eentreb\u0103rile \u0219i solicit\u0103rile dumneavoastr\u0103.<\/p>\n<h2 style=\"text-align: justify;\">3. O mai bun\u0103 gestionare a reclama\u021biilor<\/h2>\n<p style=\"text-align: justify;\">Noua noastr\u0103 echip\u0103 dedicat\u0103 gestion\u0103rii reclama\u021biilor ofer\u0103 r\u0103spunsuri simplificate \u0219i uniforme la reclama\u021bii. De asemenea, au revizuit politica noastr\u0103 de gestionare a cererilor de desp\u0103gubire. Noua versiune va intra \u00een vigoare pe termen scurt. \u021aine\u021bi-v\u0103 ochii \u0219i urechile deschise.<\/p>\n<h2 style=\"text-align: justify;\">4. Procesare mai rapid\u0103<\/h2>\n<p style=\"text-align: justify;\">\u00cent\u00e2rzieri? Nu v\u0103 plac. \u0218i nici noi nu o facem. Acesta este motivul pentru care acum proces\u0103m pl\u0103\u021bile mai frecvent, permi\u021b\u00e2nd eliberarea mai rapid\u0103 a autoriza\u021biilor de Ridicare \u0219i reducerea timpilor de a\u0219teptare.<\/p>\n<p style=\"text-align: justify;\">\u0218i mai pu\u021bine \u00eent\u00e2rzieri legate de partenerii no\u0219tri. Ne-am \u00eembun\u0103t\u0103\u021bit acordurile privind nivelul serviciilor cu ace\u0219tia pentru a ne asigura c\u0103, \u00een loc s\u0103 pierde\u021bi timp a\u0219tept\u00e2nd, beneficia\u021bi de serviciile pe care le dorim.<\/p>\n<h2 style=\"text-align: justify;\">5. Mai u\u0219or, mai rapid, f\u0103r\u0103 complica\u021bii<\/h2>\n<p> Avem mult de lucru: dorim s\u0103 vindem 100.000 ma\u0219ini (prin 2021). Cum ne propunem s\u0103 realiz\u0103m acest lucru? <\/p>\n<ul>\n<li>Prin alegerea mai bun\u0103 a vehiculelor pe care le scoatem la licita\u021bie.<\/li>\n<li>Cu o mai bun\u0103 concordan\u021b\u0103 \u00eentre cererea cump\u0103r\u0103torilor \u0219i vehiculele oferite.<\/li>\n<li>Prin utilizarea unor ini\u021biative precum licita\u021bia dup\u0103 licita\u021bie \u0219i barometrele de Pre\u021b pentru a v\u0103 cre\u0219te \u0219ansele de c\u00e2\u0219tig.<\/li>\n<\/ul>\n<p> Aceste schimb\u0103ri vor face totul mai rapid, mai u\u0219or \u0219i mai lipsit de complica\u021bii, cu o cifr\u0103 de afaceri mai rapid\u0103 pentru dvs., ma\u0219ini mai bune pentru clien\u021bii dvs. \u0219i o mul\u021bime de motive pentru a cump\u0103ra din nou de la OPENLANE! <\/p>\n<h2>6.&#x00a0;\u00cembun\u0103t\u0103\u021birea experien\u021bei clien\u021bilor<\/h2>\n<p> V\u0103 aminti\u021bi micile sondaje de satisfac\u021bie pe care le-a\u021bi primit de fiecare dat\u0103 c\u00e2nd a\u021bi cump\u0103rat o ma\u0219in\u0103 de la noi? Am folosit acest feedback pentru a Marc\u0103 site-ul nostru Servicii mai bun \u0219i pentru a v\u0103 face mai ferici\u021bi. De asemenea, vom folosi aceste informa\u021bii pentru a oferi feedback v\u00e2nz\u0103torilor no\u0219tri \u0219i pentru a evalua v\u00e2nz\u0103torii \u00een\u0219i\u0219i, astfel \u00eenc\u00e2t s\u0103 v\u0103 fie mai u\u0219or s\u0103 \u0219ti\u021bi cu cine ave\u021bi de-a face. <\/p>\n<p style=\"text-align: justify;\">Fi\u021bi cu ochii pe urm\u0103toarea mea postare. Ve\u021bi afla despre un nou serviciu pe care \u00eel implement\u0103m: &#8222;Optimo&#8221;.<\/p>\n<p style=\"text-align: justify;\">Cu stim\u0103, Gino Vleminckx <strong>Director comercial <\/strong><strong>OPENLANE<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Z\u00e2mbi\u021bi dup\u0103 ce face\u021bi afaceri cu OPENLANE? Este treaba mea s\u0103 Marc\u0103 v\u0103 asigur c\u0103 sunte\u021bi absolut z\u00e2mbitori de la o ureche la alta. \u00cen calitate de \u0219ef al departamentului nostru de marketing, v\u00e2nz\u0103ri \u0219i Servicii clien\u021bi, este responsabilitatea mea s\u0103 m\u0103 asigur c\u0103 sunte\u021bi mul\u021bumi\u021bi de fiecare dat\u0103 c\u00e2nd face\u021bi afaceri cu noi.<\/p>\n","protected":false},"author":3,"featured_media":19103,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-30901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gino Talks: \u00cembun\u0103t\u0103\u021biri \u0219i planuri interesante pentru viitor \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/ro\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gino Talks: \u00cembun\u0103t\u0103\u021biri \u0219i planuri interesante pentru viitor\" \/>\n<meta property=\"og:description\" content=\"Z\u00e2mbi\u021bi dup\u0103 ce face\u021bi afaceri cu OPENLANE? Este treaba mea s\u0103 Marc\u0103 v\u0103 asigur c\u0103 sunte\u021bi absolut z\u00e2mbitori de la o ureche la alta. \u00cen calitate de \u0219ef al departamentului nostru de marketing, v\u00e2nz\u0103ri \u0219i Servicii clien\u021bi, este responsabilitatea mea s\u0103 m\u0103 asigur c\u0103 sunte\u021bi mul\u021bumi\u021bi de fiecare dat\u0103 c\u00e2nd face\u021bi afaceri cu noi.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.openlane.eu\/ro\/company-information\/blog\/company-news\/gino-talks-improvements-and-exciting-plans-for-the-future\/\" \/>\n<meta property=\"og:site_name\" content=\"OPENLANE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OPENLANE.Europe\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-04T03:18:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-18T17:28:23+00:00\" \/>\n<meta property=\"og:image\" 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