{"id":30912,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"modified":"2024-12-03T14:25:11","modified_gmt":"2024-12-03T13:25:11","slug":"excellent-customer-satisfaction-at-adesa","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/ro\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","title":{"rendered":"Satisfac\u021bie excelent\u0103 a clien\u021bilor la OPENLANE."},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Satisfac\u021bie excelent\u0103 a clien\u021bilor la OPENLANE.<\/h1>\n<p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 mai 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>OPENLANE, site-ul de licita\u021bii online pentru comer\u021bul cu ma\u0219ini, m\u0103soar\u0103 satisfac\u021bia clien\u021bilor pentru fiecare tranzac\u021bie de la \u00eenceputul 2017. Cu un scor mediu de satisfac\u021bie de 8.3\/10, platforma de licita\u021bii auto este una dintre cele mai bune din sector.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Primul client<\/h2>\n<p> Ultima An, OPENLANE a dezvoltat o nou\u0103 strategie menit\u0103 s\u0103 alinieze mai<span>&#x00a0;<\/span>bine cererile cump\u0103r\u0103torilor cu oferta lor \u0219i s\u0103 creasc\u0103 satisfac\u021bia clien\u021bilor, f\u0103c\u00e2nd toate tranzac\u021biile mai rapide, mai u\u0219oare \u0219i f\u0103r\u0103 complica\u021bii. &#8222;Chiar facem totul pentru a asigura succesul \u0219i satisfac\u021bia clien\u021bilor no\u0219tri. P\u00e2n\u0103 la urm\u0103, ei sunt motivul pentru care exist\u0103m&#8221;, spune Gino Vleminckx, CCO la OPENLANE. &#8222;Prin urmare, este, de asemenea, logic s\u0103 monitoriz\u0103m \u00een permanen\u021b\u0103 aceast\u0103 satisfac\u021bie \u0219i s\u0103 lucr\u0103m la punctele de \u00eembun\u0103t\u0103\u021bire.&#8221; Mihail Lapshin din Estonia salut\u0103 aceast\u0103 abordare: &#8222;Lucrez cu OPENLANE de la 2012 \u0219i sunt un client mul\u021bumit. Toate site-urile Achizi\u0163ii func\u021bioneaz\u0103 destul de bine, iar dac\u0103 exist\u0103 probleme, acestea sunt rezolvate. De asemenea, OPENLANE ia mereu m\u0103suri pentru a \u00eembun\u0103t\u0103\u021bi platforma de licita\u021bie. Simt c\u0103 sunt un client valoros aici, nu doar un num\u0103r.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"240\" height=\"180\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" class=\"attachment-large size-large lazyload\" alt=\"Gino Vleminckx and Mihail Laphsin\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 240px; --smush-placeholder-aspect-ratio: 240\/180;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Recomandat de un public interna\u021bional de cump\u0103r\u0103tori<\/h2>\n<p> &#8222;De la \u00eenceputul acestui An, le cerem clien\u021bilor no\u0219tri s\u0103 ne evalueze dup\u0103 fiecare achizi\u021bie&#8221;, spune Vleminckx. Mai exact, \u00eei \u00eentreb\u0103m c\u00e2t de probabil este s\u0103 recomande OPENLANE altora. Pe aceast\u0103 baz\u0103, se calculeaz\u0103 scorul promotor net (https:\/\/www.netpromoter.com\/), de la -100 la +100. Un scor de 0 este considerat mediu, iar un scor peste 50 este considerat excelent. &#8222;Cu un rezultat de 48, OPENLANE are un scor excelent \u00een r\u00e2ndul unui public interna\u021bional de cump\u0103r\u0103tori din peste 50 \u021b\u0103ri&#8221;, spune Vleminckx. <\/p>\n<h2>89% sunt mul\u021bumi\u021bi sau foarte mul\u021bumi\u021bi<\/h2>\n<p> &#8222;89% dintre clien\u021bii no\u0219tri sunt mul\u021bumi\u021bi sau foarte mul\u021bumi\u021bi, iar 59% ne acord\u0103 chiar un punctaj maxim de 9 sau 10\/10&#8221;, continu\u0103 Vleminckx. &#8222;Aceasta \u00eenseamn\u0103 c\u0103 experien\u021ba clientului nu este \u00eenc\u0103 optim\u0103 \u00een 11% de v\u00e2nz\u0103ri de vehicule. Mai pu\u021bin de jum\u0103tate din aceast\u0103 sum\u0103 este legat\u0103 de daunele suplimentare identificate pe vehicul. \u00cen aceste cazuri, departamentul nostru de clien\u021bi g\u0103se\u0219te o solu\u021bie prin politica noastr\u0103 de desp\u0103gubiri. Acesta include o serie de orient\u0103ri bazate pe istoricul nostru \u00eendelungat \u0219i pe feedback-ul clien\u021bilor. Desigur, aceast\u0103 cifr\u0103 trebuie luat\u0103 \u00een considerare \u00een contextul sectorului de recomercializare, unde daunele sunt inerente achizi\u021bion\u0103rii de vehicule second-hand. <\/p>\n<h2>De la feedback la servicii noi<\/h2>\n<p> Ce face OPENLANE c\u00e2nd prime\u0219te un punctaj mai mic? &#8222;Cu un scor de 7 din 10 sau mai mic, urm\u0103rim \u00eendeaproape, punem \u00eentreb\u0103ri suplimentare \u0219i g\u0103sim o solu\u021bie adecvat\u0103&#8221;, spune Vleminckx. &#8222;Metoda sistematic\u0103 de a primi feedback a condus acest An la lansarea mai multor noi Servicii. <\/p>\n<p style=\"text-align: justify;\">Ca urmare, am lansat &#8222;Optimo&#8221;, un pachet de 3 Servicii care include o am\u00e2nare a pl\u0103\u021bii, o inspec\u021bie suplimentar\u0103 a vehiculului \u0219i transport prioritar la Loca\u021bie de ridicare. &#8222;Ultimo&#8221; se \u00eencadreaz\u0103, de asemenea, \u00een aceast\u0103 list\u0103. Cu Ultimo, c\u00e2\u0219tig\u0103torul licita\u021biei prime\u0219te 5 minute suplimentare pentru a face cea mai bun\u0103 ofert\u0103 final\u0103, pentru a v\u0103 cre\u0219te dramatic \u0219ansele de atribuire.&#8221;<\/p>\n<p> Aceste Servicii \u0219i solu\u021bii beneficiaz\u0103 de m\u0103surile luate de companie pentru a garanta cre\u0219terea continu\u0103 a activit\u0103\u021bii sale. OPENLANE are ambi\u021bia de a-\u0219i cre\u0219te volumul cu 2021 la 100.000 ma\u0219ini v\u00e2ndute pe An. <\/p>\n<h2>Despre OPENLANE<\/h2>\n<p> OPENLANE (OPENLANE) a fost \u00eenfiin\u021bat\u0103 \u00een 2004 \u0219i, cu 5 sucursale \u0219i 137 personal, a crescut p\u00e2n\u0103 a devenit un juc\u0103tor important pe pia\u021ba european\u0103. Platforma Licitatie masini online vinde ma\u0219ini \u0219i vehicule \u00een leasing la final de contract, care provin de la dealeri auto \u0219i proprietari de flote. Vehiculele sunt v\u00e2ndute dealerilor auto de pe \u00eentreg teritoriul Europa, \u00een special \u00een centrul \u0219i estul Europa. <\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Companie<\/strong><\/td>\n<td> <strong>OPENLANE<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Num\u0103r de angaja\u021bi<\/td>\n<td>137<\/td>\n<\/tr>\n<tr>\n<td>Num\u0103r de ma\u0219ini v\u00e2ndute<\/td>\n<td>42.000<\/td>\n<\/tr>\n<tr>\n<td>Top 5 \u021b\u0103ri de cump\u0103rare<\/td>\n<td>Belgia, the Olanda Germania Italia Fran\u0163a<\/td>\n<\/tr>\n<tr>\n<td>Top 5 \u021b\u0103ri de v\u00e2nzare Republica<\/td>\n<td>Ceha Polonia Rom\u00e2nia Ungaria Slovacia<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>OPENLANE, site-ul de licita\u021bii online pentru comer\u021bul cu ma\u0219ini, m\u0103soar\u0103 satisfac\u021bia clien\u021bilor pentru fiecare tranzac\u021bie de la \u00eenceputul 2017. Cu un scor mediu de satisfac\u021bie de 8.3\/10, platforma de licita\u021bii auto este una dintre cele mai bune din sector.<\/p>\n","protected":false},"author":3,"featured_media":19218,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-30912","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Satisfac\u021bie excelent\u0103 a clien\u021bilor la OPENLANE. \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/ro\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Satisfac\u021bie excelent\u0103 a clien\u021bilor la OPENLANE.\" \/>\n<meta property=\"og:description\" content=\"OPENLANE, site-ul de licita\u021bii online pentru comer\u021bul cu ma\u0219ini, m\u0103soar\u0103 satisfac\u021bia clien\u021bilor pentru fiecare tranzac\u021bie de la \u00eenceputul 2017. 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