{"id":24004,"date":"2024-07-09T08:32:11","date_gmt":"2024-07-09T06:32:11","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/3-8-ako-mozem-podat-staznost-na-znacka\/"},"modified":"2024-12-15T17:15:42","modified_gmt":"2024-12-15T16:15:42","slug":"3-8-how-do-i-make-a-complaint","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/sk\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/","title":{"rendered":"3.8 Ako m\u00f4\u017eem poda\u0165 reklam\u00e1ciu?"},"content":{"rendered":"<p>Nesplnil stav vozidla alebo slu\u017eby, ktor\u00e9 ste dostali, va\u0161e o\u010dak\u00e1vania? Chceme o tom vedie\u0165! M\u00e1me zaveden\u00e9 postupy, ktor\u00e9 zabezpe\u010dia spravodliv\u00e9 a r\u00fdchle vybavenie va\u0161ej reklam\u00e1cie.<\/p>\n<p>Pre\u010d\u00edtajte si na\u0161e z\u00e1sady reklam\u00e1ci\u00ed. S\u00fa v nej uveden\u00e9 podrobn\u00e9 inform\u00e1cie o tom, ako vybavujeme reklam\u00e1cie. Obsahuje aj zoznam prvkov, ktor\u00e9 s\u00fa vyl\u00fa\u010den\u00e9. Na\u0161e reklama\u010dn\u00e9 pravidl\u00e1 n\u00e1jdete v \u010dasti \u201eM\u00f4j \u00fa\u010det\u201c v \u010dasti \u201eReklam\u00e1cie\u201c.<\/p>\n<p>Ak sa va\u0161a s\u0165a\u017enos\u0165 t\u00fdka nie\u010doho, \u010do je zahrnut\u00e9 v na\u0161ich z\u00e1sad\u00e1ch reklam\u00e1ci\u00ed, m\u00f4\u017eete svoju s\u0165a\u017enos\u0165 poda\u0165 priamo v \u010dasti \u201eMoje reklam\u00e1cie\u201c:<\/p>\n<ul>\n<li><span>Vyberte polo\u017eku &#8218;Reklam\u00e1cie&#8216;.<\/span> <span><\/span><\/li>\n<li><span>Vyberte mo\u017enos\u0165 &#8222;Poda\u0165 nov\u00fa reklam\u00e1ciu&#8220;.<\/span> <span><\/span><\/li>\n<li><span>Vyberte spr\u00e1vne vozidlo.<\/span> <span><\/span><\/li>\n<li>Zadajte \u00fadaje o reklam\u00e1cii a pridajte ak\u00e9ko\u013evek \u010fal\u0161ie obr\u00e1zky\/vide\u00e1 alebo dokumenty, ktor\u00e9 podporuj\u00fa va\u0161u reklam\u00e1ciu.<\/li>\n<\/ul>\n<p><span>Ak nem\u00f4\u017eete n\u00e1js\u0165 svoje vozidlo v sekcii &#8222;reklam\u00e1cie&#8220;, po\u0161lite svoju reklam\u00e1ciu a v\u0161etky \u010fal\u0161ie podporn\u00e9 dokumenty\/vide\u00e1\/obr\u00e1zky priamo na adresu <\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a>.<\/p>\n<p><span>Na\u0161e reklama\u010dn\u00e9 oddelenie analyzuje va\u0161u reklam\u00e1ciu a na z\u00e1klade na\u0161ich <\/span><a href=\"\/sk?page_id=3620\"><span>obchodn\u00fdch podmienok<\/span><\/a> skontroluje,<span>\u00a0\u010di je va\u0161a reklam\u00e1cia platn\u00e1. <\/span><span>Budete informovan\u00ed priamo e-mailom z adresy\u00a0<\/span><a href=\"mailto:claims@openlane.eu\"><span>claims@openlane.eu<\/span><\/a><span>.<\/span><\/p>\n<p>Na prijatie v\u00fdsledku m\u00e1te p\u00e4\u0165 dn\u00ed. Ak s\u00fa potrebn\u00e9 va\u0161e bankov\u00e9 \u00fadaje, po\u017eiadame v\u00e1s o ich poskytnutie do t\u00fdchto piatich dn\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nesplnil stav vozidla alebo slu\u017eby, ktor\u00e9 ste dostali, va\u0161e o\u010dak\u00e1vania? Chceme o tom vedie\u0165! M\u00e1me zaveden\u00e9 postupy, ktor\u00e9 zabezpe\u010dia spravodliv\u00e9 a r\u00fdchle vybavenie va\u0161ej reklam\u00e1cie. Pre\u010d\u00edtajte si na\u0161e z\u00e1sady reklam\u00e1ci\u00ed. S\u00fa v nej uveden\u00e9 podrobn\u00e9 inform\u00e1cie o tom, ako vybavujeme reklam\u00e1cie. Obsahuje aj zoznam prvkov, ktor\u00e9 s\u00fa vyl\u00fa\u010den\u00e9. Na\u0161e reklama\u010dn\u00e9 pravidl\u00e1 n\u00e1jdete v \u010dasti \u201eM\u00f4j&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[567,570],"class_list":["post-24004","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-auction-process"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3.8 Ako m\u00f4\u017eem poda\u0165 reklam\u00e1ciu? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/sk\/help\/faq\/for-buyers\/auction-process\/3-8-how-do-i-make-a-complaint\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3.8 Ako m\u00f4\u017eem poda\u0165 reklam\u00e1ciu?\" \/>\n<meta property=\"og:description\" content=\"Nesplnil stav vozidla alebo slu\u017eby, ktor\u00e9 ste dostali, va\u0161e o\u010dak\u00e1vania? 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