{"id":33437,"date":"2024-07-12T04:24:13","date_gmt":"2024-07-12T02:24:13","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/"},"modified":"2025-12-02T16:12:29","modified_gmt":"2025-12-02T15:12:29","slug":"help","status":"publish","type":"page","link":"https:\/\/info.openlane.eu\/sk\/help\/","title":{"rendered":"Pomoc"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_19737bc8 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"g-breadcrumbs\"><div class=\"g-breadcrumbs-item\"><a href=\"https:\/\/info.openlane.eu\/sk\/\" title=\"Infocentrum\">Infocentrum<\/a><\/div><div class=\"g-breadcrumbs-separator\">\/<\/div><\/div>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Pomoc<\/h1>\n<p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW139439412 BCX0\"> <span class=\"NormalTextRun SCXW139439412 BCX0\">Vitajte v na\u0161ej<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\"> sekcii pomoci<\/span><span class=\"NormalTextRun SCXW139439412 BCX0\">! T\u00e1to str\u00e1nka je navrhnut\u00e1 tak, aby v\u00e1m poskytla potrebn\u00fa pomoc, \u010di u\u017e tu chcete n\u00e1js\u0165 odpovede alebo sa dozvedie\u0165 viac o na\u0161ich produktoch a slu\u017eb\u00e1ch. Preh\u013ead\u00e1vajte na\u0161e t\u00e9my alebo pou\u017eite vyh\u013ead\u00e1vacie pole pre bezprobl\u00e9mov\u00fd z\u00e1\u017eitok! <\/span><\/span><\/p>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\">\n<form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/info.openlane.eu\/sk\/search\/\">\n    <label>\n        <input type=\"search\" class=\"search-field\" placeholder=\"\u010co h\u013ead\u00e1te?\" name=\"_keyword\" value=\"\" data-rlvlive=\"true\" data-rlvparentel=\"#rlvlive\" data-rlvconfig=\"default\" required minlength=\"3\">\n    <\/label>\n    <button type=\"submit\" class=\"search-submit\"><i class=\"fas fa-search\"><\/i><\/button>\n    <div id=\"rlvlive\"><\/div>\n<\/form>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-contact-4.svg\" class=\"attachment-large size-large lazyload\" alt=\"Contact\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Kontakt<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW58545961 BCX0\"> <span class=\"NormalTextRun SCXW58545961 BCX0\">Z\u00edskajte <\/span><span class=\"NormalTextRun SCXW58545961 BCX0\">pomoc s ak\u00fdmiko\u013evek ot\u00e1zkami, sp\u00e4tnou v\u00e4zbou alebo po\u017eiadavkami.<\/span><\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/sk\/help\/contact\/\"><span class=\"w-btn-label\">Pre\u010d\u00edtajte si viac<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/sk\/help\/ask-us\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Odkaz\"><\/a><\/div><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-faq-1.svg\" class=\"attachment-large size-large lazyload\" alt=\"FAQ\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>\u010casto kladen\u00e9 ot\u00e1zky<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW55140073 BCX0\"> <span class=\"NormalTextRun SCXW55140073 BCX0\">N\u00e1jdite <\/span><span class=\"NormalTextRun SCXW55140073 BCX0\">odpovede na <\/span><span class=\"NormalTextRun SCXW55140073 BCX0\">naj\u010dastej\u0161ie kladen\u00e9<\/span><span class=\"NormalTextRun SCXW55140073 BCX0\"> ot\u00e1zky o na\u0161ich produktoch a slu\u017eb\u00e1ch.<\/span><\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/sk\/help\/faq\/\"><span class=\"w-btn-label\">Pre\u010d\u00edtajte si viac<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/sk\/help\/faq\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Odkaz\"><\/a><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-closing-days.svg\" class=\"attachment-large size-large lazyload\" alt=\"Closing days and delays\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Dni, kedy m\u00e1me zatvoren\u00e9 a me\u0161kania<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>N\u00e1jdete tu aktu\u00e1lne inform\u00e1cie o d\u0148och, kedy m\u00e1me zatvoren\u00e9 kancel\u00e1rie a s\u00eddla, ako aj o predpokladan\u00fdch me\u0161kaniach dopravy.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/sk\/help\/closing-days-and-delays\/\"><span class=\"w-btn-label\">Pre\u010d\u00edtajte si viac<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/sk\/help\/closing-days-and-delays\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Odkaz\"><\/a><\/div><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-movies-1.svg\" class=\"attachment-large size-large lazyload\" alt=\"Instruction videos\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>In\u0161trukt\u00e1\u017ene vide\u00e1<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW89456883 BCX0\"> <span class=\"NormalTextRun SCXW89456883 BCX0\">U\u010dte sa vlastn\u00fdm tempom pomocou na\u0161ich in\u0161trukt\u00e1\u017enych vide\u00ed. V t\u00fdchto vide\u00e1ch <\/span><span class=\"NormalTextRun SCXW89456883 BCX0\">n\u00e1jdete<\/span><span class=\"NormalTextRun SCXW89456883 BCX0\"> preh\u013eadn\u00e9 pokyny na jednoduch\u00fd n\u00e1kup a predaj vozidiel v spolo\u010dnosti OPENLANE.<\/span><\/span><span class=\"EOP SCXW89456883 BCX0\" data-ccp-props=\"{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335551550&amp;quot;:1,&amp;quot;335551620&amp;quot;:1,&amp;quot;335559685&amp;quot;:0,&amp;quot;335559737&amp;quot;:0,&amp;quot;335559738&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/sk\/help\/videos\/\"><span class=\"w-btn-label\">Pre\u010d\u00edtajte si viac<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/sk\/help\/videos\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Odkaz\"><\/a><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-newsletters-4.svg\" class=\"attachment-large size-large lazyload\" alt=\"Newsletters\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Newsletter<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\" xml_lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW104468418 BCX0\"> <span class=\"NormalTextRun SCXW104468418 BCX0\"><\/span><span class=\"NormalTextRun SCXW104468418 BCX0\">Presk\u00famajte<\/span><span class=\"NormalTextRun SCXW104468418 BCX0\"> <\/span><span class=\"NormalTextRun SCXW104468418 BCX0\">minul\u00e9 <\/span><span class=\"NormalTextRun SCXW104468418 BCX0\">vydania<\/span><span class=\"NormalTextRun SCXW104468418 BCX0\"><\/span> <span class=\"NormalTextRun SCXW104468418 BCX0\">noviniek <\/span><span class=\"NormalTextRun SCXW104468418 BCX0\">a bu\u010fte <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW104468418 BCX0\">informovan\u00ed<\/span><span class=\"NormalTextRun SCXW104468418 BCX0\"> o najnov\u0161\u00edch spr\u00e1vach, postrehoch a \u0161peci\u00e1lnych ozn\u00e1meniach.<\/span><\/span><span class=\"EOP SCXW104468418 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/sk\/help\/newsletters\/\"><span class=\"w-btn-label\">Pre\u010d\u00edtajte si viac<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/sk\/help\/newsletters\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Odkaz\"><\/a><\/div><div class=\"wpb_column vc_column_container us_custom_eb9055ec hover--elevation has_bg_color has-link\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"w-image us_custom_0b843440 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/10\/icon-releases.svg\" class=\"attachment-large size-large lazyload\" alt=\"Releases\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.5rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Novinky<\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span class=\"EOP SCXW213327118 BCX0\" data-ccp-props=\"{}\">Objavte najnov\u0161ie inform\u00e1cie a zmeny, v\u010faka ktor\u00fdm je na\u0161e trhovisko r\u00fdchlej\u0161ie, jednoduch\u0161ie a bezprobl\u00e9movej\u0161ie.\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_9\" href=\"https:\/\/info.openlane.eu\/sk\/help\/releases-for-buyers\/\"><span class=\"w-btn-label\">Pre\u010d\u00edtajte si viac<\/span><\/a><\/div><\/div><\/div><\/div><a href=\"https:\/\/info.openlane.eu\/sk\/help\/releases-for-buyers\/\" class=\"vc_column-link smooth-scroll\" aria-label=\"Odkaz\"><\/a><\/div><\/div><div class=\"w-separator size_medium\"><\/div><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_d8047545 via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;--laptops-columns-gap:3rem;--tablets-columns-gap:3rem;--mobiles-columns-gap:1rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_eecd5a9b\"><div class=\"wpb_wrapper\"><h5>M\u00e1te ot\u00e1zky?<\/h5>\n<p>Sp\u00fdtajte sa n\u00e1\u0161ho chatbota alebo pou\u017eite Vlastnej pomoci.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_middle wrap align_right\" style=\"--hwrapper-gap:1rem\"><div class=\"w-btn-wrapper default_align_right laptops_align_right tablets_align_right mobiles_align_justify\"><a class=\"w-btn us-btn-style_3\" target=\"_blank\" href=\"https:\/\/www.openlane.eu\/sk\/home#chat\"><span class=\"w-btn-label\">Prihl\u00e1ste sa ako majite\u013e firmy a chatujte<\/span><\/a><\/div><div class=\"w-btn-wrapper default_align_right laptops_align_right tablets_align_right mobiles_align_justify\"><a class=\"w-btn us-btn-style_1\" target=\"_blank\" href=\"https:\/\/info.openlane.eu\/sk\/help\/\"><span class=\"w-btn-label\">Vlastnej pomoci<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><IfSoTrigger tid='72037' class=''  style='display:inline-block;'><\/IfSoTrigger>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Vitajte v na\u0161ej sekcii pomoci! T\u00e1to str\u00e1nka je navrhnut\u00e1 tak, aby v\u00e1m poskytla potrebn\u00fa pomoc, \u010di u\u017e tu chcete n\u00e1js\u0165 odpovede alebo sa dozvedie\u0165 viac o na\u0161ich produktoch a slu\u017eb\u00e1ch. Preh\u013ead\u00e1vajte na\u0161e t\u00e9my alebo pou\u017eite vyh\u013ead\u00e1vacie pole pre bezprobl\u00e9mov\u00fd z\u00e1\u017eitok!<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33437","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Centrum pomoci - kontakt, \u010dasto kladen\u00e9 ot\u00e1zky, videon\u00e1vody a \u010fal\u0161ie inform\u00e1cie &#8211; OPENLANE<\/title>\n<meta name=\"description\" content=\"Nav\u0161t\u00edvte na\u0161e centrum pomoci, kde z\u00edskate jednoduch\u00fd pr\u00edstup ku kontaktn\u00fdm \u00fadajom, \u010dasto kladen\u00fdm ot\u00e1zkam, nestr\u00e1nkov\u00fdm d\u0148om, videon\u00e1vodom, newsletteru a novink\u00e1m. 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