{"id":31491,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"modified":"2024-12-03T14:25:12","modified_gmt":"2024-12-03T13:25:12","slug":"excellent-customer-satisfaction-at-adesa","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/sk\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","title":{"rendered":"Vynikaj\u00faca spokojnos\u0165 z\u00e1kazn\u00edkov spolo\u010dnosti OPENLANE."},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Vynikaj\u00faca spokojnos\u0165 z\u00e1kazn\u00edkov spolo\u010dnosti OPENLANE.<\/h1>\n<p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 m\u00e1j 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Spolo\u010dnos\u0165 OPENLANE, internetov\u00e1 auk\u010dn\u00e1 str\u00e1nka pre obchod s autami, meria spokojnos\u0165 z\u00e1kazn\u00edkov pri ka\u017edej transakcii od za\u010diatku 2017. S priemern\u00fdm sk\u00f3re spokojnosti 8.3\/10 patr\u00ed t\u00e1to auk\u010dn\u00e1 platforma k najlep\u0161\u00edm v sektore.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Klient na prvom mieste<\/h2>\n<p> Na str\u00e1nke Rok spolo\u010dnos\u0165 OPENLANE vyvinula nov\u00fa strat\u00e9giu, ktorej cie\u013eom je<span>&#x00a0;<\/span>lep\u0161ie zos\u00faladi\u0165 po\u017eiadavky kupuj\u00facich s ich ponukou a zv\u00fd\u0161i\u0165 spokojnos\u0165 z\u00e1kazn\u00edkov t\u00fdm, \u017ee v\u0161etky transakcie bud\u00fa r\u00fdchlej\u0161ie, jednoduch\u0161ie a bezprobl\u00e9mov\u00e9. &#8222;Naozaj rob\u00edme v\u0161etko pre to, aby na\u0161i klienti boli \u00faspe\u0161n\u00ed a spokojn\u00ed. Koniec koncov s\u00fa d\u00f4vodom na\u0161ej existencie,&#8220; hovor\u00ed Gino Vleminckx, CCO spolo\u010dnosti OPENLANE. &#8222;Je preto logick\u00e9, \u017ee t\u00fato spokojnos\u0165 neust\u00e1le monitorujeme a pracujeme na jej zlep\u0161ovan\u00ed.&#8220; Mihail Lapshin z Est\u00f3nsko v\u00edta tento pr\u00edstup: &#8222;So spolo\u010dnos\u0165ou OPENLANE spolupracujem od 2012 a som jej spokojn\u00fdm z\u00e1kazn\u00edkom. V\u0161etky N\u00e1kupy prebiehaj\u00fa celkom hladko a v pr\u00edpade probl\u00e9mov sa vyrie\u0161ia. Spolo\u010dnos\u0165 OPENLANE tie\u017e neust\u00e1le podnik\u00e1 kroky na zlep\u0161enie auk\u010dnej platformy. M\u00e1m pocit, \u017ee som tu v\u00e1\u017een\u00fdm z\u00e1kazn\u00edkom, a nie len \u010d\u00edslom.&#8220;<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"240\" height=\"180\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" class=\"attachment-large size-large lazyload\" alt=\"Gino Vleminckx and Mihail Laphsin\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 240px; --smush-placeholder-aspect-ratio: 240\/180;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Odpor\u00fa\u010danie medzin\u00e1rodnej n\u00e1kupnej verejnosti<\/h2>\n<p> &#8222;Od za\u010diatku fungovania tejto str\u00e1nky Rok, \u017eiadame na\u0161ich z\u00e1kazn\u00edkov, aby n\u00e1s po ka\u017edom n\u00e1kupe ohodnotili&#8220;, hovor\u00ed Vleminckx. Konkr\u00e9tne sa p\u00fdtame, ako je pravdepodobn\u00e9, \u017ee odporu\u010dia spolo\u010dnos\u0165 OPENLANE ostatn\u00fdm. Na z\u00e1klade toho sa vypo\u010d\u00edta \u010dist\u00e9 sk\u00f3re propag\u00e1cie (https:\/\/www.netpromoter.com\/), ktor\u00e9 sa pohybuje od -100 po +100. Sk\u00f3re 0 je uveden\u00e9 ako priemern\u00e9, sk\u00f3re nad 50 je vynikaj\u00face. &#8222;S v\u00fdsledkom 48, OPENLANE skvele boduje u medzin\u00e1rodnej n\u00e1kupnej verejnosti z viac ako 50 kraj\u00edn,&#8220; hovor\u00ed Vleminckx. <\/p>\n<h2>89% s\u00fa spokojn\u00ed a\u017e ve\u013emi spokojn\u00ed<\/h2>\n<p> &#8222;89 % na\u0161ich klientov je spokojn\u00fdch a\u017e ve\u013emi spokojn\u00fdch, 59% n\u00e1m dokonca ude\u013euje najvy\u0161\u0161ie hodnotenie 9 alebo 10\/10,&#8220; pokra\u010duje Vleminckx. &#8222;To znamen\u00e1, \u017ee z\u00e1kazn\u00edcka sk\u00fasenos\u0165 e\u0161te nie je optim\u00e1lna v 11% predaja vozidiel. Menej ako polovica z nich s\u00favis\u00ed s \u010fal\u0161\u00edmi zisten\u00fdmi \u0161kodami na vozidle. V t\u00fdchto pr\u00edpadoch na\u0161e klientske oddelenie n\u00e1jde rie\u0161enie prostredn\u00edctvom na\u0161ej politiky reklam\u00e1ci\u00ed. Obsahuje nieko\u013eko usmernen\u00ed zalo\u017een\u00fdch na na\u0161ich dlhoro\u010dn\u00fdch sk\u00fasenostiach a sp\u00e4tnej v\u00e4zbe od klientov. Tento \u00fadaj je samozrejme potrebn\u00e9 bra\u0165 v kontexte odvetvia remarketingu, kde je po\u0161kodenie neoddelite\u013enou s\u00fa\u010das\u0165ou n\u00e1kupu ojazden\u00fdch vozidiel. <\/p>\n<h2>Od sp\u00e4tnej v\u00e4zby k novej slu\u017ebe<\/h2>\n<p> \u010co urob\u00ed spolo\u010dnos\u0165 OPENLANE, ke\u010f dostane ni\u017e\u0161ie hodnotenie? &#8222;Pri hodnoten\u00ed 7 z 10 alebo menej, budeme pozorne sledova\u0165, kl\u00e1s\u0165 \u010fal\u0161ie ot\u00e1zky a vypracujeme vhodn\u00e9 rie\u0161enie,&#8220; hovor\u00ed Vleminckx. &#8222;Systematick\u00e1 met\u00f3da z\u00edskavania sp\u00e4tnej v\u00e4zby viedla tento Rok k spusteniu nieko\u013ek\u00fdch nov\u00fdch Slu\u017eby. <\/p>\n<p style=\"text-align: justify;\">V d\u00f4sledku toho sme spustili &#8222;Optimo&#8220;, bal\u00edk 3 Slu\u017eby ktor\u00fd zah\u0155\u0148a odklad platby, dodato\u010dn\u00fa kontrolu vozidla a prednostn\u00fa prepravu na Termin\u00e1l. Do tohto zoznamu patr\u00ed aj Ultimo. S Ultimo dostane v\u00ed\u0165az aukcie na 5 \u010fal\u0161ie min\u00faty na predlo\u017eenie najlep\u0161ej a kone\u010dnej ponuky, \u010d\u00edm sa v\u00fdrazne zv\u00fd\u0161ia va\u0161e \u0161ance na pridelenie.&#8220;<\/p>\n<p> Tieto Slu\u017eby a rie\u0161enia s\u00fa pr\u00ednosom krokov, ktor\u00e9 spolo\u010dnos\u0165 podnik\u00e1 s cie\u013eom zaru\u010di\u0165 neust\u00e1ly rast svojho podnikania. Spolo\u010dnos\u0165 OPENLANE m\u00e1 amb\u00edciu zv\u00fd\u0161i\u0165 svoj objem o 2021 na 100.000 predan\u00fdch automobilov na Rok. <\/p>\n<h2>O spolo\u010dnosti OPENLANE Spolo\u010dnos\u0165<\/h2>\n<p> OPENLANE (OPENLANE) bola zalo\u017een\u00e1 v roku 2004 a so svojimi pobo\u010dkami 5 a zamestnancami 137 sa stala v\u00fdznamn\u00fdm hr\u00e1\u010dom na eur\u00f3pskom trhu. Platforma Online aukcia automobilov pred\u00e1va aut\u00e1 na l\u00edzing po skon\u010den\u00ed zmluvy a vozidl\u00e1, ktor\u00e9 poch\u00e1dzaj\u00fa od predajcov \u00e1ut a majite\u013eov vozov\u00fdch parkov. Vozidl\u00e1 sa pred\u00e1vaj\u00fa predajcom automobilov na celom \u00fazem\u00ed Eur\u00f3pa, najm\u00e4 v strednej a v\u00fdchodnej \u010dasti Eur\u00f3pa. <\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Spolo\u010dnos\u0165<\/strong><\/td>\n<td> <strong>OPENLANE<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Po\u010det zamestnancov<\/td>\n<td>137<\/td>\n<\/tr>\n<tr>\n<td>Po\u010det predan\u00fdch vozidiel<\/td>\n<td>42.000<\/td>\n<\/tr>\n<tr>\n<td>Top 5 krajiny n\u00e1kupu<\/td>\n<td>Belgicko, Holandsko, Nemecko, Taliansko, Franc\u00fazsko<\/td>\n<\/tr>\n<tr>\n<td>Top 5 krajiny predaja<\/td>\n<td>\u010cesk\u00e1 republika, Po\u013esko, Rumunsko, Ma\u010farsko, Slovensko<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Spolo\u010dnos\u0165 OPENLANE, internetov\u00e1 auk\u010dn\u00e1 str\u00e1nka pre obchod s autami, meria spokojnos\u0165 z\u00e1kazn\u00edkov pri ka\u017edej transakcii od za\u010diatku 2017. S priemern\u00fdm sk\u00f3re spokojnosti 8.3\/10 patr\u00ed t\u00e1to auk\u010dn\u00e1 platforma k najlep\u0161\u00edm v sektore.<\/p>\n","protected":false},"author":3,"featured_media":19220,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-31491","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vynikaj\u00faca spokojnos\u0165 z\u00e1kazn\u00edkov spolo\u010dnosti OPENLANE. \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/sk\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vynikaj\u00faca spokojnos\u0165 z\u00e1kazn\u00edkov spolo\u010dnosti OPENLANE.\" \/>\n<meta property=\"og:description\" content=\"Spolo\u010dnos\u0165 OPENLANE, internetov\u00e1 auk\u010dn\u00e1 str\u00e1nka pre obchod s autami, meria spokojnos\u0165 z\u00e1kazn\u00edkov pri ka\u017edej transakcii od za\u010diatku 2017. S priemern\u00fdm sk\u00f3re spokojnosti 8.3\/10 patr\u00ed t\u00e1to auk\u010dn\u00e1 platforma k najlep\u0161\u00edm v sektore.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.openlane.eu\/sk\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:site_name\" content=\"OPENLANE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OPENLANE.Europe\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-04T03:18:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-03T13:25:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2024\/11\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"240\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"marinka.kerryn\" 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