{"id":24103,"date":"2024-07-09T08:30:34","date_gmt":"2024-07-09T06:30:34","guid":{"rendered":"https:\/\/info.openlane.eu\/help\/faq\/%faq_category%\/2-6-kako-se-lahko-obrnem-na-sluzba-za-pomoc-strankam\/"},"modified":"2025-07-01T13:09:01","modified_gmt":"2025-07-01T11:09:01","slug":"how-can-i-call-customer-service","status":"publish","type":"faq","link":"https:\/\/info.openlane.eu\/sl\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/","title":{"rendered":"2.6 Kako se lahko obrnem na Slu\u017ebo za pomo\u010d strankam?"},"content":{"rendered":"

V dru\u017ebi OPENLANE smo vedno veseli, da vas sli\u0161imo.<\/p>\n

    \n
  1. Klepetalnica<\/strong>
    \nIzkoristite udobje na\u0161e funkcije klepetalnice, ki je na voljo v ve\u010d jezikih. Na\u0161 klepetalni robot je vedno na voljo in vam lahko ponudi takoj\u0161njo podporo. \u010ce robot ne bo znal odgovoriti na va\u0161e vpra\u0161anje, se prek klepeta v \u017eivo pove\u017eite z agentom za pomo\u010d strankam v delovnem \u010dasu, od 8.00 do 19.00 po srednjeevropskem \u010dasu. Za nere\u0161ena vpra\u0161anja zunaj delovnega \u010dasa lahko odprete primer.
    \nZa dostop do klepetalnega robota se prijavite v na\u0161e spletno mesto. Klepet lahko za\u010dnete tako, da kliknete ikono za klepet na spodnjem desnem delu doma\u010de strani.<\/li>\n
  2. Pogosta vpra\u0161anja in pomo\u010d<\/strong>
    \nPreverite na\u0161o stran s pogosto zastavljenimi vpra\u0161anji<\/a> ali uporabite pomo\u010dnika za takoj\u0161nje odgovore na \u0161tevilna vpra\u0161anja.<\/li>\n
  3. Po\u0161ljite nam e-po\u0161to<\/strong>
    \n\u010ce v na\u0161ih pogosto zastavljenih vpra\u0161anjih ne najdete odgovora, ki ga potrebujete, nam lahko     pi\u0161ete<\/a>. Na\u0161a ekipa za pomo\u010d strankam vam bo odgovorila v 24 urah.<\/li>\n
  4. Za stranke z namensko ekipo za ra\u010dune<\/strong>
    \n\u010ce imate namensko ekipo za ra\u010dune, se prijavite v “Moj ra\u010dun”, da si ogledate njihove kontaktne podatke.<\/li>\n<\/ol>\n

    Opomba:<\/strong> Lastnik podjetja (glavni imetnik ra\u010duna) mora biti kontaktna oseba za vse ponudnike na svojem ra\u010dunu. Na\u0161i zastopniki na spletni strani Slu\u017ebe za pomo\u010d strankam lahko informacije o avtomobilih posredujejo samo neposredno lastniku podjetja (glavnemu imetniku ra\u010duna). Da bi se izognili morebitnim te\u017eavam, preverite, da se telefonska \u0161tevilka, na katero kli\u010dete, ali e-po\u0161tni naslov, s katerega po\u0161iljate, ujema s podatki, ki jih imamo v evidenci za va\u0161e podjetje.<\/p>\n","protected":false},"excerpt":{"rendered":"

    V dru\u017ebi OPENLANE smo vedno veseli, da vas sli\u0161imo. Klepetalnica Izkoristite udobje na\u0161e funkcije klepetalnice, ki je na voljo v ve\u010d jezikih. Na\u0161 klepetalni robot je vedno na voljo in vam lahko ponudi takoj\u0161njo podporo. \u010ce robot ne bo znal odgovoriti na va\u0161e vpra\u0161anje, se prek klepeta v \u017eivo pove\u017eite z agentom za pomo\u010d strankam…<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[1033,1034],"class_list":["post-24103","faq","type-faq","status-publish","hentry","faq_category-for-buyers","faq_category-login-account"],"acf":[],"yoast_head":"\n2.6 Kako se lahko obrnem na Slu\u017ebo za pomo\u010d strankam? \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/sl\/help\/faq\/for-buyers\/login-account\/how-can-i-call-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"sl_SI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.6 Kako se lahko obrnem na Slu\u017ebo za pomo\u010d strankam?\" \/>\n<meta property=\"og:description\" content=\"V dru\u017ebi OPENLANE smo vedno veseli, da vas sli\u0161imo. Klepetalnica Izkoristite udobje na\u0161e funkcije klepetalnice, ki je na voljo v ve\u010d jezikih. 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