{"id":27432,"date":"2021-05-04T05:18:18","date_gmt":"2021-05-04T03:18:18","guid":{"rendered":"https:\/\/info.openlane.eu\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/"},"modified":"2024-12-03T14:25:13","modified_gmt":"2024-12-03T13:25:13","slug":"excellent-customer-satisfaction-at-adesa","status":"publish","type":"post","link":"https:\/\/info.openlane.eu\/sl\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/","title":{"rendered":"Odli\u010dno zadovoljstvo strank v podjetju OPENLANE."},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Odli\u010dno zadovoljstvo strank v podjetju OPENLANE.<\/h1>\n<p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\"><\/div><time class=\"w-post-elm post_date us_custom_d8432ea1 has_text_color entry-date published\" datetime=\"2021-05-04T05:18:18+02:00\" itemprop=\"datePublished\"><i class=\"far fa-clock\"><\/i>04 Maj 2021<\/time><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>OPENLANE, spletno mesto za dra\u017ebe avtomobilov, od za\u010detka delovanja meri zadovoljstvo strank pri vsaki transakciji 2017. S povpre\u010dno oceno zadovoljstva 8.3\/10 je platforma za dra\u017ebe avtomobilov ena najbolj\u0161ih v tem sektorju.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Najprej stranka<\/h2>\n<p> Na spletni strani Let je OPENLANE razvil novo strategijo, katere cilj je<span>&#x00a0;<\/span>bolje uskladiti zahteve kupcev s svojo ponudbo in pove\u010dati zadovoljstvo strank, tako da bodo vse transakcije hitrej\u0161e, enostavnej\u0161e in brez te\u017eav. &#8220;Za uspeh in zadovoljstvo na\u0161ih strank naredimo vse, kar je v na\u0161i mo\u010di. Zaradi njih navsezadnje tudi obstajamo,&#8221; pravi Gino Vleminckx, glavni izvr\u0161ni direktor dru\u017ebe OPENLANE. &#8220;Zato je tudi logi\u010dno, da nenehno spremljamo to zadovoljstvo in si prizadevamo za izbolj\u0161ave.&#8221; Mihail Lapshin s spletne strani Estonija pozdravlja tak\u0161en pristop: &#8220;Z dru\u017ebo OPENLANE sodelujem od leta 2012 in sem zadovoljna stranka. Vsi Nakupi potekajo precej gladko in \u010de se pojavijo te\u017eave, so odpravljene. OPENLANE tudi vedno izbolj\u0161uje platformo za dra\u017ebe. \u010cutim, da sem tu cenjena stranka in ne le \u0161tevilka.&#8221;<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"240\" height=\"180\" data-src=\"https:\/\/info.openlane.eu\/wp-content\/uploads\/2021\/05\/gino-vleminckx-and-mihail-laphsin.tmb-small.jpg\" class=\"attachment-large size-large lazyload\" alt=\"Gino Vleminckx and Mihail Laphsin\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 240px; --smush-placeholder-aspect-ratio: 240\/180;\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<h2>Priporo\u010dilo mednarodne javnosti.<\/h2>\n<p> &#8220;Od za\u010detka delovanja tega portala Let prosimo na\u0161e stranke, da nas po vsakem nakupu ocenijo,&#8221; pravi Vleminckx. Zlasti spra\u0161ujemo, kako verjetno je, da bodo dru\u017ebo OPENLANE priporo\u010dili drugim. Na podlagi tega se izra\u010duna neto promocijska ocena (https:\/\/www.netpromoter.com\/), ki se giblje od -100 do +100. Rezultat 0 je prikazan kot povpre\u010den, rezultat nad 50 pa kot odli\u010den. &#8220;Z rezultatom 48 je OPENLANE odli\u010dno ocenjen med mednarodno kupno javnostjo iz ve\u010d kot 50 dr\u017eav,&#8221; pravi Vleminckx. <\/p>\n<h2>89% so zadovoljni do zelo zadovoljni<\/h2>\n<p> &#8220;89 % na\u0161ih strank je zadovoljnih do zelo zadovoljnih, 59% nam daje celo najvi\u0161jo oceno 9 ali 10\/10,&#8221; nadaljuje Vleminckx. &#8220;To pomeni, da uporabni\u0161ka izku\u0161nja \u0161e ni optimalna v 11% prodaji vozil. Manj kot polovica je povezana z dodatnimi po\u0161kodbami, ugotovljenimi na vozilu. V teh primerih na\u0161 oddelek za stranke najde re\u0161itev v okviru na\u0161e politike zahtevkov. Vsebuje \u0161tevilne smernice, ki temeljijo na na\u0161ih dolgoletnih izku\u0161njah in povratnih informacijah strank. To \u0161tevilko je seveda treba upo\u0161tevati v okviru sektorja ponovnega tr\u017eenja, kjer je \u0161koda nelo\u010dljivo povezana z nakupom rabljenih vozil. <\/p>\n<h2>Od povratnih informacij do nove storitve<\/h2>\n<p> Kaj stori OPENLANE, ko prejme ni\u017ejo oceno? &#8220;\u010ce je ocena 7 od 10 ali manj, podrobno spremljamo, postavljamo dodatna vpra\u0161anja in pripravimo ustrezno re\u0161itev,&#8221; pravi Vleminckx. &#8220;Sistemati\u010dna metoda prejemanja povratnih informacij je na tem spletnem mestu Let omogo\u010dila uvedbo ve\u010d novih Storitve. <\/p>\n<p style=\"text-align: justify;\">Zato smo uvedli paket &#8220;Optimo&#8221;, paket 3 Storitve ki vklju\u010duje odlog pla\u010dila, dodaten pregled vozila in prednostni prevoz na Prevzemno mesto. Na ta seznam sodi tudi pesem Ultimo. Z Ultimo ima zmagovalec dra\u017ebe na voljo 5 dodatnih minut za oddajo svoje najbolj\u0161e in kon\u010dne ponudbe, s \u010dimer se va\u0161e mo\u017enosti za dodelitev mo\u010dno pove\u010dajo.&#8221;<\/p>\n<p> Te Storitve in re\u0161itve so koristne za ukrepe, ki jih podjetje sprejema za zagotavljanje stalne rasti svojega poslovanja. OPENLANE \u017eeli pove\u010dati obseg prodaje za 2021 na 100.000 prodanih avtomobilov na Let. <\/p>\n<h2>O podjetju<\/h2>\n<p> OPENLANE Podjetje OPENLANE (OPENLANE) je bilo ustanovljeno na spletni strani 2004 in je s 5 podru\u017enicami in 137 zaposlenimi postalo pomemben akter na evropskem trgu. Platforma Spletna dra\u017eba vozil prodaja avtomobile in vozila, ki so na voljo pri prodajalcih avtomobilov in lastnikih voznih parkov, ki jim pote\u010de pogodba o lizingu. Vozila se prodajajo avtomobilskim trgovcem po vsej Evropa, zlasti v osrednji in vzhodni Evropa. <\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Podjetje<\/strong><\/td>\n<td> <strong>OPENLANE<\/strong><\/td>\n<\/tr>\n<tr>\n<td>\u0160tevilo zaposlenih<\/td>\n<td>137<\/td>\n<\/tr>\n<tr>\n<td>\u0160tevilo prodanih avtomobilov<\/td>\n<td>42.000<\/td>\n<\/tr>\n<tr>\n<td>Najpomembnej\u0161e 5 dr\u017eave nakupa<\/td>\n<td>Belgija Nizozemska Nem\u010dija Italija Francija<\/td>\n<\/tr>\n<tr>\n<td>Najpomembnej\u0161e 5 dr\u017eave prodaje<\/td>\n<td>\u010ce\u0161ka Republika Poljska Romunija Mad\u017earska Slova\u0161ka<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>OPENLANE, spletno mesto za dra\u017ebe avtomobilov, od za\u010detka delovanja meri zadovoljstvo strank pri vsaki transakciji 2017. S povpre\u010dno oceno zadovoljstva 8.3\/10 je platforma za dra\u017ebe avtomobilov ena najbolj\u0161ih v tem sektorju.<\/p>\n","protected":false},"author":3,"featured_media":19221,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-27432","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Odli\u010dno zadovoljstvo strank v podjetju OPENLANE. \u2013 OPENLANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.openlane.eu\/sl\/company-information\/blog\/company-news\/excellent-customer-satisfaction-at-adesa\/\" \/>\n<meta property=\"og:locale\" content=\"sl_SI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Odli\u010dno zadovoljstvo strank v podjetju OPENLANE.\" \/>\n<meta property=\"og:description\" content=\"OPENLANE, spletno mesto za dra\u017ebe avtomobilov, od za\u010detka delovanja meri zadovoljstvo strank pri vsaki transakciji 2017. 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