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Cross-border support

Import/Export expertise

OPENLANE provides extensive export expertise and assistance.

Administration assistance

To feel comfortable purchasing vehicles online, you need to know you have all the necessary information. That’s why we publish detailed descriptions of every vehicle that’s auctioned with OPENLANE. And we’re available to help at any point in the purchasing process. Especially when it comes to paperwork. Vehicle sales require certain documents for things like the transfer of ownership, pickup arrangements and transport and exports. Our experts help you breeze through the bureaucracy without any hassles.

We’ve also made all the information you need easily accessible online. You’ll find an overview and history of your purchases and the associated paperwork in ‘My Account’. It’s all very straightforward and easy to follow. Win an auction? Confirm the purchase. You’ll then receive an order form that lets you pay for it. Your invoice becomes available after that. And when the vehicle is ready for collection, you’ll be sent the vitally important Pickup Authorisation (PuA). On request, we will also provide the Certificate of Delivery (CoD).

Click here to read the full pickup procedure

Any questions? Our highly trained customer service team is standing by to help you at every step in the process. They speak a wide range of languages, ensuring you’re able to communicate clearly, and they can provide detailed information about how to bid and arrange transport.

Import/Export experts

OPENLANE has been selling vehicles internationally for more than ten years. We know all there is to know, including exactly which documents you need to import and export vehicles in different countries. We are available to help you arrange the documents below for an additional fee to cover labour and resources.

 

Exporting from an EU country to a non-EU country

EX document: You need an EX document to export a vehicle from an EU country to a country outside the EU. For vehicles that are physically located in Belgium or the Netherlands, OPENLANE can provide this document for a fee of €110. For vehicles in other locations, you can arrange this document with a third party.

Please note:

  • Dutch vehicles that are up for auction are not available to non-EU customers due to local tax restrictions.
  • OPENLANE requires a temporary deposit for any vehicle that is to be exported to a non-EU country. The amount of this payment will be mentioned on the order form and equates to twenty-one per cent (21%) of the total cost of the vehicle, including the related fees and costs, with a minimum of five hundred euros (€500). This deposit will be refunded as soon as the Exit Confirmation is received and the Final Delivery Document is approved.
Scenarios Fee Remark
1. Vehicles from the EU are sold to a country outside the EU
(Example: A Belgian car is sold to Serbia)		 EX document: €110 OPENLANE can provide this document for vehicles that are physically located in Belgium or The Netherlands. For vehicles in other locations, you can arrange this document with a third party.
2. Vehicles from the EU are sold to another EU country (Example: Belgian car is sold to Romania) No fee No export documents required.
Scenarios
Scenario 1: Vehicles from the EU are sold to a country outside the EU
(Example: A Belgian car is sold to Serbia)
Fee: EX document: €110
Remark: OPENLANE can provide this document for vehicles that are physically located in Belgium or The Netherlands. For vehicles in other locations, you can arrange this document with a third party.
Scenario 2: Vehicles from the EU are sold to another EU country (Example: Belgian car is sold to Romania)
Fee: No fee
Remark: No export documents required.

Compact overview of the required export documents and process

Export document Service cost and additional info required
EX document is supplied (for cars located in Belgium (BE) and The Netherlands (NL) only). Cost: €110

Additional info required: name and custom border code. (for example: Karasovići, HR080780)

The EX document is processed as soon as the original car documents are available at our head office in Tienen.

The EX document is provided by our customs partner as soon as the vehicle leaves the EU—this is the official Exit Confirmation with mentioned date of exit.

The buyer is responsible for uploading the complete final CMR in ‘My Account’, and for requesting a refund of the paid warranty.
EX document is arranged by the buyer.

Signed/stamped Power of Attorney maybe required by the customs agency. If so, this should be sent via email.

The buyer is responsible for uploading the complete final CMR in ‘My Account’, sending valid Exit Confirmation in digital form via email, and for requesting a refund of the paid warranty.

OPENLANE’s EORI number is BE0867129223. An EORI number is mandatory for customs clearance in the European Union in relation to all types of customs operations, including exporting. Customer will need this number if he is arranging his own EX document.
Export documents and process
EX document is supplied (for cars located in Belgium (BE) and The Netherlands (NL) only).

Cost: €110

Additional info required: name and custom border code. (for example: Karasovići, HR080780)

The EX document is processed as soon as the original car documents are available at our head office in Tienen.

The EX document is provided by our customs partner as soon as the vehicle leaves the EU—this is the official Exit Confirmation with mentioned date of exit.

The buyer is responsible for uploading the complete final CMR in ‘My Account’, and for requesting a refund of the paid warranty.
EX document is arranged by the buyer.

Signed/stamped Power of Attorney maybe required by the customs agency. If so, this should be sent via email.

The buyer is responsible for uploading the complete final CMR in ‘My Account’, sending valid Exit Confirmation in digital form via email, and for requesting a refund of the paid warranty.

OPENLANE’s EORI number is BE0867129223. An EORI number is mandatory for customs clearance in the European Union in relation to all types of customs operations, including exporting. Customer will need this number if he is arranging his own EX document.

Related:

Warranty: The warranty of 21% or a minimum of €500 needs to be paid, which will be refunded as soon as the Exit Confirmation is received and the final CMR is approved.
Original car documents: Sent to the buyer as soon as they are available at our head office in Tienen.
Copy of car documents: Free of charge, provided upon the buyer’s request.
Pickup Authorisation (PUA): Sent as soon as the car is ready for pickup and the original car documents have been shipped to the buyer.

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