7.3 What is the pickup procedure?

Picking up your vehicle is as easy as 1, 2, 3.

  • You can choose to pick up the car at your local HUB, or if available, you can order transport directly to your office. The address you would like your vehicle delivered to must be accessible by truck, preferably located in an industrial area.
  • We offer customers the choice to personally collect their purchased vehicles from local sellers who have opted for this option. This feature is available only when a seller has allowed self-pickup and the buyer and seller are located in the same country.

Follow these steps and you’ll cruise through the process without a second thought:

STEP 1: MAKE YOUR APPOINTMENT
Log in to ‘My account’ and download your Pickup Authorisation(s) (PuA). Send it to the email address on the PuA, together with:

  • Your planned date of pickup; make sure this is at least 24 and preferably 48 hours away.
  • The name of the transport company.
  • The name of the driver.

This is how we make sure your vehicle isn’t accidentally sent away with the wrong driver. Remember to keep us well informed of the pickup date. It’s always a good idea to confirm all details. Double-check you have all the necessary papers and documents. Don’t forget to bring the PuA!


STEP 2: PICK UP YOUR VEHICLE
At this point, you’ll do things differently depending on whether you’re:

  • Picking up your vehicle without the use of a truck or trailer (driving it on the road), in which case you follow the left column below.
  • Arranging for a transport company to pick up the vehicle (with a truck or trailer), in which case you follow the right column below.

There are certain vehicles that may only be picked up by official transport companies. You will find this information on the PuA and online (under “Delivery options” on the car detail page). If this case, make sure you follow the right-hand column below and at Step 3.

Please note: Support to load cars (ex. forklift) at a HUB may be subject to extra costs. These costs will be charged locally by the HUB. This service is at your own risk. In the list below you can find an overview:

HUB Belgium (BE) – Bilzen Possible without extra costs
HUB The Netherlands (NL) – Raamsdonksveer No support possible
HUB Italy (IT) – Drizzona Extra costs – Only cash
HUB Italy (IT) – Bondeno No support possible
HUB Italy (IT) – Inveruno No support possible
HUB France (FR) – Villeneuve Saint Georges No support possible
HUB France (FR) – Saint Amand (Bouchain) No support possible
HUBS Germany (DE) – Riedstad, Amberg, Mönchengladbach, Hodenhagen No support possible
HUB Romania (RO) – Pitesti Extra costs – Cash or card
HUB Hungary (HU) – Budaors No support possible
HUB Czech Republic (CZ) – Napajedla Extra costs – Only cash
HUB Croatia (HR) – Luka No support possible
HUB Poland (PL) – Lajski No support possible
HUB Spain (ES) – Madrid No support possible
HUB Portugal (PT) – Setubal No support possible
Belgium – Aartselaar (Damaged cars) Extra costs – Only cash
HUB Sweden (SE) – Falkenberg, Björkvik No support possible

IMPORTANT: It’s mandatory to always wear a high-visibility safety jacket and safety shoes, when picking up a vehicle at any of our pickup locations!

 

Picking up vehicle without a truck or trailer (Driving the vehicle on the road); only for BE, NL and DE cars

 

Arranging for a transport company to pick up the vehicle (transporting it with a truck or trailer)

i.    Ask us for your Certificate of Delivery (CoD). Once it is ready, you will be able to download it from your My account account. Take the CoD with you to the pickup location (along with your PuA and damage report). i.Download the PuA (of every vehicle) and damage report from your My account account. Make sure the transport company has these documents and a CMR with them when they pick up the vehicle.
Did you forget your CoD/PuA?

If you (or your driver) did not bring the CoD/PuA to the pickup location, you will need to download it from your My account account and send it to the pickup location by email or fax. You can find these details on the PuA.

 ii.    Pick up the vehicle at the appointment you made in Step 1. ii.Your transport company will pick up the vehicle at the appointment you made in Step 1.
 iii.    At the pickup, complete, date and sign the CoD. Make sure it is stamped by the pickup location. (The pickup location will take a copy of the CoD and the ID of the driver and give you/your driver back the original.) iii.You and your transport company need to fill out the CMR (the transport company will provide this).
iv.    At the pickup location, please use the damage report to check for any visible (and unknown) damage. In case of additional damage, please notify the pickup location representative immediately. iv.At the pickup location, please add any additional visible (and unknown) damage on the CMR and notify the pickup location representative immediately.

Click here for the addresses and opening hours of our pickup locations across Europe.


STEP 3: UPLOAD YOUR CoD/CMR

Upload CoD Upload CMR 
 v.    When you arrive at your destination with the vehicle, upload the completed, signed, stamped and dated CoD with a copy of your driver’s ID in ‘My account’. Your uploaded ID should match the information on the CoD. Click here to see an example of a correctly completed CoD (Certificate of Delivery) v.    Upload the completed CMR using ‘My account’. The stamp of your company, your signature and the date is required on Position 24 (or Position 16). Click here to see an example of a correctly completed CMR
Once your CoD has been approved, your vehicle documents will be sent to you by express courier. When you have received the documents, please confirm your receipt In ‘My account’ under ‘My purchases’ > ‘Documents at buyer’. Once your CMR has been approved, your vehicle documents will be sent to you by express courier. When you have received the documents, please confirm your receipt In ‘My account’ under ‘My purchases’ > ‘Documents at buyer’.

 

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