You won the auction and the seller assigned the vehicle to you? Congratulations! Now you just need to get it to your doorstep. We are happy to arrange transport for you. We will deliver the vehicle to an address of your choosing, or to a pickup hub near your location. Just let us know what suits you best. Click here for the addresses and opening hours of our pickup locations across Europe.

Log in and check “Delivery options” on the car detail page to see the estimated delivery times and prices. The transport fees displayed on our website are based on the physical location, the type and damage degree of the vehicle. We can offer commercial transport from normal vehicles (sizes 1-3) to commercial vehicles (sizes 4-5). Check out the size table here for a full overview.

Important: the address where you want us to deliver your cars must be accessible for a truck, preferably located in an industrial area.
You are welcome to arrange transport yourself. A Pick-up fee will be charged to customers who choose to organise transport themselves, to cover the costs for handling and administration. 

Auction? Won. Payment? Made. Delivery? You don’t know what’s happening there. Unfortunately, we can’t offer you an exact track-and-trace system (yet), since we are working with over 20 different transport partners.

We offer an estimated collection period in which we expect your vehicle to be ready for pickup. The time it takes to prepare the vehicle for pickup depends on:
• the vehicle type;
• the origin;
• when it’s released by the seller;
• when it arrives at the local HUB.

Please note: The estimated collection period is only an indication. You will receive confirmation when the vehicle is ready for pickup.

In some cases, this information is also available on the car details page under ‘Documents and history’.

Please note: When picking up the vehicle, you or your driver must bring the Pickup Authorisation (PuA) and other necessary documents (a car description or a damage report, a CMR or a Certificate of Delivery (COD).

Click here for the addresses and opening hours of our pickup locations across Europe.

Picking up your vehicle is as easy as 1, 2, 3.

• You can choose to pick up the car at your local HUB, or if available, you can order transport directly to your office. The address you would like your vehicle delivered to must be accessible by truck, preferably located in an industrial area.
• We offer customers the choice to personally collect their purchased vehicles from local sellers who have opted for this option. This feature is available only when a seller has allowed self-pickup and the buyer and seller are located in the same country.

Follow these steps and you’ll cruise through the process without a second thought:

STEP 1: MAKE YOUR APPOINTMENT
Log in to ‘My account’ and download your Pickup Authorisation(s) (PuA). Make an appointment online or send your request to the email address listed on the PuA, together with:

• Your planned date of pickup; make sure this is at least 24 and preferably 48 hours away.
• The name of the transport company.
• The name of the driver.

This is how we make sure your vehicle isn’t accidentally sent away with the wrong driver. Remember to keep us well informed of the pickup date. It’s always a good idea to confirm all details. Double-check you have all the necessary papers and documents. Don’t forget to bring the PuA!

STEP 2: PICK UP YOUR VEHICLE
At this point, you’ll do things differently depending on whether you’re:

• Picking up your vehicle without the use of a truck or trailer (driving it on the road), in which case you follow the left column below.
• Arranging for a transport company to pick up the vehicle (with a truck or trailer), in which case you follow the right column below.

There are certain vehicles that may only be picked up by official transport companies. You will find this information on the PuA and online (under “Delivery options” on the car detail page). If this case, make sure you follow the right-hand column below and at Step 3.

Please note: Support to load cars (ex. forklift) at a HUB may be subject to extra costs. These costs will be charged locally by the HUB. This service is at your own risk. In the list below you can find an overview:

IMPORTANT: It’s mandatory to always wear a high-visibility safety jacket and safety shoes, when picking up a vehicle at any of our pickup locations!

Click here for the addresses and opening hours of our pickup locations across Europe.

STEP 3: UPLOAD YOUR CoD/CMR

Here you can find all pickup locations with postal addresses and opening hours.

All pickup locations (Hubs) are closed on Saturdays, Sundays and on public holidays.

When you pick up your vehicle, the vehicle is not registered. You must always bring the necessary transit plates yourself. We do not provide them.

You cannot pick up Spanish, Swedish and Italian cars in person. They need to be picked up by a transport company since an official transport CMR from the Seller is required to unregister these cars and release the original car documents.

Changing the delivery address after the order is completed is not possible.
We have integrated our system with the those of our logistics partners, with the goal of offering you the best possible service. Changing the delivery address after the order was processed would be complex, error-prone and involve additional costs. To make sure our transport remains fast and reliable, we don’t allow any changes to a vehicle’s destination after you’ve completed an order.

All Italian vehicles need to be deregistered before they leave the country. Therefore, we need approximately 20 working days to prepare the vehicle for pick up. You can find this information on the car detail page under Car profile > Documents and history (under Specifications):

The vehicle cannot be picked up until the deregistration process has been completed.

Important: In case you do this before the process is complete, the local police can confiscate the vehicle!

Once the Pick-up Authorization is released, it means that the vehicle documents are immediately available and will be shipped from Italy to our head office in Belgium.

Optimo contains 2 must-have services that only come at a surcharge of €160 on the transport cost.

• A later payment (just before arrival in the destination hub)
• An additional vehicle inspection at the destination hub

Optimo is available in Belgium, France, The Netherlands, Italy, Germany, Poland, Czech Republic, Hungary, Portugal, Croatia, Spain, Romania, Slovakia, Slovenia and Baltic countries.

When picking up a vehicle with body damage and/or specific technical damage, the buyer must arrange for it to be picked up under adapted conditions. If loading assistance is required at the hub (e.g. forklift) and has not been arranged beforehand, this may incur extra costs that will be charged locally by the hub. This service is at your own risk.

In the list below, you can find an overview by pickup location:

The Romanian government has recently implemented updates to their legislation regarding the declaration of goods for all international shipments entering Romania.

These changes originate from the imperative to enhance the national system for monitoring road transport of goods, known as RO e-Transport. This initiative aims to strenghten administrative capacity against tax fraud. By deploying intelligent digital solutions, the goal is to uniformly manage and efficiently control road transport of goods with high tax risk, including international shipments within the national territory.

Effective from January 1st, 2024, with mandatory compliance starting July 1st, 2024, it is now obligatory to declare all shipments through the Romanian E-Transport System before the vehicle’s arrival in Romania. Failure to complete this declaration correctly may result in considerable penalties, reaching up to 100,000 lei.

There are two methods to streamline the declaration process for your shipments.

Option 1: Self-managed transport and declaration

If you prefer to handle transportation independently, here are some instructions to guide you through the declaration process. Strict adherence to these guidelines is imperative to comply with Romanian legislation.

Steps to follow for your online request
1. Visit this website to make an online request before the vehicle’s arrival in Romania.
2. Provide essential information, including:

• Vehicle value and weight
• Transport date
• Transport organization name
• Truck number and trailer number
• VAT number of the buyer
• Border point of entry into Romania

Consult the official guide to the use of the national system for monitoring road haulage.

3. After receiving the details from our transport partner, you must go to this website and register the vehicle. On the website, click on the button „Autentificare RO e-Factura/RO e-Transport/RO e-TVA”. For more details, read this guide.

To complete the registration and get the UIT code, you will need to provide:

• Transport Start Date
• Truck No.
• Trailer No.
• Transport Organizer CUI
• Border crossing point
• Unloading location

Option 2: Transport with OPENLANE

1. Once your transport is arranged, we send your transport order to our carrier
2. Our transport partner contacts you and will provide the information you need to complete the UIT registration:

• Transport start date
• Truck No.
• Trailer No.
• Transport Organizer CUI
• Border crossing point
• Unloading location

3. After receiving the details from our transport partner, you must go to this website and register the vehicle. On the website, click on the button „Autentificare RO e-Factura/RO e-Transport/RO e-TVA”. For more details, read this guide.

To complete the registration and get the UIT code, you will need to provide:

• Transport Start Date
• Truck No.
• Trailer No.
• Transport Organizer CUI
• Border crossing point
• Unloading location

4. Once you have obtained the UIT code, you must submit it here.
This must be done within 48 hours after receiving the license plate and border crossing location from our transport partner.