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7. Transport & Pick Up process

7. Transport & Pick Up process

Get all the essential information to help you navigate logistics smoothly. We’ll guide you through the process of transport, pick-up and ensuring your vehicle reaches its destination efficiently. These tips will help you manage the transport process with ease and confidence.

7.1 How can I order transport?

Simply let us know if you would like us to arrange delivery when you confirm your purchase online. You can select delivery to your address, or to a different address of your choosing within the UK mainland. Our customer service team will then get in touch by emailing you our best price and lead time.

If you have any further questions about transportation, please do not hesitate to contact us at logistics@openlane.co.uk 

7.2 When will my vehicle be ready for pickup if no transport service with OPENLANE was ordered?

If you opt to collect the vehicle yourself, you will be sent a Pickup Authorisation (PuA) code and instructions via email as soon as we have received your full payment. Read these instructions carefully, they will detail how and when you can collect your vehicle.

Click here for the addresses and opening hours of our pickup locations

7.3 What is the pickup procedure?

If you opt to collect the vehicle yourself, you will be sent a Pickup Authorisation (PuA) code and instructions via email as soon as we have received your full payment. You will need to present this code at the hub when collecting your vehicle. This information is also available to access from the ‘My Documents’ section in ‘My Account’.

Your instructions will detail the address, contact information and collection instructions specific to the hub where your vehicle is located. Simply follow these instructions when collecting your vehicle. Please allow 24/48 hours’ notice when booking your collection slot, and provide the name of your transport company and driver (if applicable).

Double-check you have all the necessary papers and documents before collecting. Don’t forget to take the PuA!   

Click here for the addresses and opening hours of our pickup locations.

7.5 Do I get license plates when I pick up the vehicle?

When you pick up your vehicle, the vehicle is not registered. You must always bring the necessary transit plates yourself. We do not provide them.

 

7.6 Can I change the delivery address for a transport I already ordered?

Changing the delivery address after the order is completed is not always possible. If you wish to change the agreed delivery arrangements after transport has been ordered, contact logistics@openlane.co.uk and we will do everything we can to accommodate your request. Changes may be subject to an additional charge.

If you have any further questions about transportation, please contact us, we are here to help.

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