If your bid is the highest at the end of the auction, it does not automatically mean you win the vehicle if the reserve has not been met. In that case, the final decision is up to the seller. The seller can decide whether to accept the bid or refuse it, or sometimes negotiate. A decision is made within two business days. Every bid remains valid until the final decision is made.
How do you find out whether the seller has assigned the vehicle to you?
1. Via My account:
• When the seller agrees to assign the vehicle to you, the vehicle moves from “Awaiting seller agreement” to “To complete” in “My orders”. Here you need to confirm the vehicle.
• If the seller decides not to assign the vehicle to you, the vehicle will automatically move from “Awaiting seller agreement” to ‘My lost cars history’ in the ‘Archive’ folder. This last folder also includes vehicles you bid on but did not win. It stores every bid over the past three months.
2. By email:
You can choose to receive automatic emails that let you know whether or not you have been assigned the vehicle. You can change your email settings in ‘My account’ in ‘Account Settings’ under ‘Adjust my notification settings’.
3. Guaranteed assignment
If you don’t want to wait on a sellers response? There are alternatives. OPENLANE runs auctions where there is guaranteed assignment. Look for Buy Now auctions, where you can avoid the whole bidding process! The vehicle will be assigned to you when the auction concludes.
Click here to find out more about the different types of auctions OPENLANE run and how they might benefit you and your particular situation.