Once you have confirmed your purchase in ‘My account’, we’ll send you an invoice for your purchase via email. You have one business day to pay your invoice.

Please always include the registration numbers of all vehicles you paid. This helps us to follow everything up and process your payments more quickly. As soon as your payments are received and processed, you will receive a confirmation email and all related invoices will be available online in ‘My Account’.

Important: We only accept payments coming from a bank account registered on your company’s name and from the country where your company is registered. In addition, the payment should be made in full. In case of partial payments for one vehicle, we shall charge additional fees.

We do not accept cash payments or payments from companies with an invalid VAT number. A refund of a received payment will result in a cancellation of the purchase and we shall charge additional fees.

When a vehicle is not paid on its due date, it will give us the right to postpone any further delivery of goods/and or services.

For fast accurate communication about your vehicle, please always include its registration number. You can find the entire buying process here.

The best way to follow up on your purchases is in ‘My orders’. When we have received your payment, you can easily see it here. Your invoice will also appear under ‘My orders’.

You will also receive an email from us with vehicle pick-up or delivery information as soon as we have received your payment.

Registration? Free. Bidding? Free. Customer support? Free. In fact, OPENLANE does not charge you anything unless you are successful in purchasing or selling a vehicle. A good deal? We think so.

If you do win an auction, certain mandatory fees apply. The auction fee depends on how much you eventually pay for a vehicle. These fees are displayed clearly clearly on the car detail page, allowing you to easily see and understand the total costs associated with each bid you place in an auction. Please always remember to take these costs into account when placing your bid.

* Rates are applicable as from 16/12/2024.

Transport fees
OPENLANE is happy to arrange transport for your vehicle, providing a fast and reliable service at a competitive cost. Don’t forget that when you order transport with us, a transport fee will be charged. This depends on your location and the location of the vehicle you purchase. You can find out more about transport here.

OPENLANE UK offers vehicles under normal VAT rules (normal VAT vehicles) and vehicles under margin scheme (margin vehicles). Vehicles under normal VAT rules are symbolized with “D” (D for Deductible VAT or Qualifying) on our website and margin vehicles are shown with “M” (M for Margin). The prices of vehicles under normal VAT rules are VAT excluded while for margin vehicles VAT is included in the price of the vehicle.