Find answers to your questions related to car descriptions, including damage information and pictures, maintenance details, and more.
5.1 Has the vehicle been in an accident?
Unfortunately, our partners do not always provide us with accident information. We only share this kind of information online if we know it for a fact. If it’s essential for you to know whether a car has been in an accident, we advise to check the car damage information before you place any bids.
5.2 If no service book available, can I get a service history?
If there is no service book available, you can request a service history, again, upon availability. We do not provide additional stamps or modifications in the service books.
5.3 Can I buy electric cars and transfer the leasing contract of the battery?
The number of electric cars offered on our auction grows year on year. This is what you need to know before you start bidding on electric cars, especially with regard to the transfer of the leasing contract of the battery.
The batteries of electric vehicles are often leased. This means that when such a car is sold, the leasing contract of the battery must be transferred to the new owner. For Renault and Nissan, this transfer is done by a financial entity. This entity must exist in the country of origin of the vehicle. If not, the batteries’ leasing contract cannot be transferred to the new owner.
For Italian electric cars, the battery is included. We don’t sell Italian electric cars with the battery pack on rent. In other words: there is no more leasing on the battery. You can buy our Italian electric cars with confidence.
If your company is registered in one of the countries indicated in red in the table below, you cannot transfer the leasing contract. OPENLANE cannot sell these electric cars to you.
If your company is registered in one of the countries indicated in green, you can transfer the leasing contract. OPENLANE can sell these electric cars to you. You’ll have to contact immediately the financial entity of the car manufacturer.
For the countries that are not on the list, it is not possible to take over the battery lease. This information is the only available information from RCI, which includes all battery lease contracts for the EU.
Buyers from these countries can therefore only purchase vehicles for which the battery is not covered by a lease contract.
5.4 How can I recognize pictures from damages?
It’s easy to spot a damaged car on the OPENLANE website:
All images are labelled ‘Damaged’.
If an image indicates specific damage, a red triangle will appear in the image carousel.
5.5 Can I request a Service history, Maintenance history or Maintenance and repair report?
Yes, where available, you can request these documents. To find out whether or not the information is available, check the car details page and go to ‘Car profile’, then ‘Documents and history’ (under Specifications).
If the maintenance records are available, but you did not receive them with the original vehicle documents, you can contact our customer service team to request these documents. Please mention the vehicle’s reference number. It takes approximately 2–3 working days to receive the documents.
Please note: We do not provide additional stamps or modifications. You are not always receiving a service book. In some cases, you’ll receive a printout of the maintenance records.
5.6 The vehicle I’ve bought has stickers or logos on it. Will they be removed before delivery?
Yes. All stickers and logos will be removed before your vehicle is delivered.
As part of our purchase agreement, OPENLANE is required to remove all branding, stickers and logos applied by the previous owner(s) of the vehicle and present the seller with proof that they have been removed. This is because we buy vehicles from fleet owners without an exclusive partnership, precluding us from onselling them with existing branding.
Sticker removal is undertaken with the greatest care possible, however, depending on the quality of the stickers and the adhesive used, removing them may leave visible traces behind, such as lacquer or paint damage.