Discover which documents are essential throughout the purchase process.
Your car documents will be sent with the vehicle if they are available. Otherwise, they will be sent to you via recorded delivery as soon as they become available.
Discover which documents are essential throughout the purchase process.
Your car documents will be sent with the vehicle if they are available. Otherwise, they will be sent to you via recorded delivery as soon as they become available.
No, the car documents will be sent with the vehicle if they are available. Otherwise, they will be sent to you via recorded delivery as soon as they become available.
OPENLANE does not keep copies of vehicle documents. But if you can’t find them, you lose them or they are stolen, there’s still no need to panic. The first thing to do is contact the DVLA, who will be able to help you further.
OPENLANE has no input into or influence over this decision. We do wish you every success.
It’s not possible to influence the shipping time of the car documents. The car documents will be sent with the vehicle if they are available. Otherwise, they will be sent to you via recorded delivery as soon as they become available.
Lost your invoice? No problem. All our invoices are available online as PDF files.
All your vehicle information, including the invoice, will be permanently available at ‘My account’ > ‘Orders’.
You can also contact us at info@openlane.co.uk to request a copy.
OPENLANE has abandoned printed documents for the convenience of electronic documents. They’re better for the environment and have the same legal status as hard copy equivalents.
Do you still need a hard copy invoice?
Contact our customer service team at info@openlane.co.uk and they will be able to provide you with a hard copy of your invoice.
The invoice address is the official company address registered in the VAT Information Exchange System (VIES) or Chamber of Commerce. The invoice address appears on the invoice and is the address to which we will send the hard copy of your invoice via regular mail unless you nominate a postal address.
You can nominate a postal address if you wish to receive your car documents, hard copies of invoices, or any other documents you have requested at a different address to the invoice address. Your postal address can be different to the registered office address for your company; however, it must be in the same country in which your company is registered—car documents cannot be shipped to another country.
The delivery address is the address to which we will deliver your vehicle. You can use different delivery addresses for different purchases. The delivery address can be submitted or changed when finalising each purchase.
No, we do not provide technical inspection documentation. However, to help you buy with confidence, we conduct mechanical checks on all vehicles listed for sale at OPENLANE UK, giving you a clear indication of the mechanical condition of the vehicle at the time of inspection.
The Mechanical Indicator grade can be found in the car profile section of the vehicle page. Please note, this is not a full inspection of the mechanical state of the vehicle and is a guide to how the vehicle was running at the time of assessment. Any vehicle over 8 years old, and/or with over 80,000 miles is Sold as Seen. Due to its mileage and/or age, no warranty is offered or implied on any mechanical or consumable components.
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