With a pickup authorisation (PuA) or release note, you or your driver can pick up your vehicle. In other words, this document gives you permission to collect the car. Without the pickup authorisation (PuA) or release note, the vehicle cannot be picked up.

This procedure is in place to ensure your vehicle is not picked up by the wrong driver. Please inform the pickup location about the intended date and time of pickup. How long in advance you should do this is mentioned on the PuA or release note. Be sure to follow the instructions carefully.

If, for some reason, your driver does not have the PuA or release note with them, you must:

1. Send the PuA with this information via email to the email address on the PuA.
2. Inform our Customer Service Agent about the date of pickup, the name of the transport company and the name of the driver.

Please note: For some vehicles from Germany, Belgium, France and Italy, you will need two PuAs. They are:

• The official Seller PuA. It does not include your company name.
• Our standard PuA. It includes all your details as a buyer and is used to fill in our records. You can find it in ‘My account’.

Click here for the addresses and opening hours of our pickup locations across Europe.

In some cases, we do provide EX documents. For full details, please click here.
OPENLANE no longer provides EUR.1 documents.

Picking up in person
If you or your driver collect a vehicle in person and drive it to its destination without the involvement of an external transport company, you will need to bring a Certificate of delivery (CoD) to the pickup location (with a PuA and damage report). A CoD proves a vehicle has been picked up by the buyer or their representative. The CoD needs to be stamped at the pickup location. After you have driven the vehicle to its destination, you need to upload the correctly filled out CoD, stamped, signed and dated, in ‘My account’, together with a copy of the driver’s ID.

Click here to see an example of a Certificate of Delivery (CoD).

Please note: The top part of the CoD must be filled in at pickup and the bottom part must be filled in after delivery. You cannot pick up Spanish and Italian cars in person. They need to be picked up by a transport company since an official transport CMR from the Seller is required to unregister these cars and release the original car documents.

Picking up with a transport company
There are certain vehicles that require a CMR, which is basically a consignment note. This information will be mentioned on the PuA and online (under “Delivery options” on the car detail page). Every CMR should be duly filled out by the driver.

A CMR is a consignment note. It is the document prepared by the company delivering the vehicle to you; i.e. the external transport company. You need to sign the document to prove you received the vehicle.

Three copies
There are three copies of the CMR: the proof of receipt, which is returned to the sender (e.g.: OPENLANE), the evidence of delivery, which goes to the carrier (the transport company) and the third copy goes to consignee, you.

To be included

Please always check your CMRs before submitting them. You can see a correctly stamped, signed and completed CMR form and CMR with 24 fields here. There is no set format for a CMR, so the numbers of the boxes can vary.

Please note: We don’t accept ‘International’ or ‘To be confirmed’ as final destination.
When you receive the vehicle, it is the responsibility of the carrier (i.e.: the transport company) to ensure the CMR is correct and the condition of the vehicle is accurately recorded. The result of these checks must be included in the CMR.

Legal
This is all required under Article 5 and Article 6 of the Convention on the Contract for the International Carriage of Goods by Road (CMR) (Geneva, 19 May 1956), and the 1978 Protocol supplement.

Remember!
You don’t need to upload the CMR anymore when you order transport to your doorstep. In all other cases, you still need to upload it!
You cannot pick up Spanish and Italian cars in person. They need to be picked up by a transport company since an official transport CMR from the Seller is required to unregister these cars and release the original car documents.

The CMR is a consignment note. It should be filled out correctly and completely by your transport partner or driver in order to be approved. Also, the CMR should arrive with the car.

There are a number of reasons why it may have been disapproved:

• It was not stamped.
• It was not signed.
• It was not dated.
• The chassis number does not respond to the vehicle or the company.
• Another field in the form has been completed incorrectly.

Please always check your CMRs before submitting them. You can see a correctly stamped, signed and completed CMR form and CMR with 24 fields here.

Please note: You don’t need to upload the CMR anymore when you order transport to your doorstep. In all other cases, you still need to upload it!